Do I have a weak signal?

Dale Parish

We've had UPC for 2 months now,and when the people came out to install it they told us there was too weak a signal to set everything up so the other engineers came back to fix that.
However we've yet to get anything near the 25mb (or 20mb at the time) and now and again the TV channels act up. When everything was set up I had great pings on servers in Ireland and abroad but those ping times have slowly crept up while downloads speeds have deteriorated. I'm usually downloading files at 400kb/s which is annoying since I was downloading at over 500kb/s on the old ASDL from Vodafone before we switched.
Often websites don't load (I've changed the dns to OpenDNS but this doesn't help), and sites like Speedtest.net sometimes fail to load fully.
So my question is, is this normal for other UPC customers or do we have a weak signal again?

cookie82

im not sure about upc signal as im waiting for it to come into my area but i have had problems with my own broadband not being fantastic. what i wanted to say was to keep track of your problems over the next week then call customer care with you problem log always keep a track of your customer care calls time & name. This sounds stupid but if you do have any problems and need to cancel your contract you need evidence that you have logged all faults even if it means ringing in every week. i know this doesnt answer your question but i hope it would help you in future.

lucernarian

I would sooner say you call UPC repeatedly as UPC will only reimburse you for a fault from whatever occasions you called them on.

theprisoner

I am having the same problem, trying to get UPC to fix it, a nightmare.
Send a few registered letters still no joy.
Going to COMREG now to lodge a complaint.

If you tune in you analogue channels and the picture is fuzzy then the signal quality is bad. You can also log on to your modem to check the signal quality. Look out for

Upstream transmit Power Level : 55.2 dBmV
If this value is above 50 you have a signal quality problem

for more info

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html

Dale Parish

theprisoner wrote: »

I am having the same problem, trying to get UPC to fix it, a nightmare.
Send a few registered letters still no joy.
Going to COMREG now to lodge a complaint.

If you tune in you analogue channels and the picture is fuzzy then the signal quality is bad. You can also log on to your modem to check the signal quality. Look out for

Upstream transmit Power Level : 55.2 dBmV
If this value is above 50 you have a signal quality problem

for more info

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html

Hi theprisoner!
I don't have "Upstream Power Level" on the system page, but I do have Transmit Power Level and Receive Power Level.
Both of those looks like this and one of them is indeed above 50 dBmV
Hardware Version 1.0

Receive Power Level -0.6 dBmV

Transmit Power Level 53.9 dBmV