letters on keyboard not working

Paulw

I never get simple problems.

I've a Dell laptop, running Windows 7 64bit. It's almost 2 years old.

Recently some keys stopped working. It is not a hardware fault. The key itself works. Sometimes it's only the capital letter that doesn't work. I have to turn on caps-lock and then press the letter to get the capital letter. After a while then, both upper and lower case letters stop working. The letters effected seems fairly random, but tends to be (ghjernmu).

If I go to the control panel, devices, and then delete all I have under the keyboards section, reboot, everything then works again, for a while.

Anyone got any ideas??? I'm very confused.

TheBoffin

Hi Paul,

Try the following

Start > Run > Type in OSK and then press enter

This will present you with an on-screen keyboard. As you press the keys you should see the keys on the on-screen keyboard higlight.

Also - Check that your have num lock off - Sometimes this can cause issues with laptop keyboards.

You can check out your keyboard driver by going to Start > Run Type in main.cpl keyboard and press enter - Go to the hardware tab, then properties, then driver tab.

Hope this helps!

Paulw

I've been using OSK to get around while the keyboard is acting up.

I checked the drivers, standard PS/2 keyboard it says. No new drivers out there.

I may just log a call with Dell and see what they want (aside from a full OS reinstall).

Capt'n Midnight

judging by the location of the letters on a keyboard I would suggest it's a keyboard problem , especially if any of the numbers are also affected

get or borrow an external keyboard to cross check

kvklay

sometimes the virus has this kind of problem. check with antivirus.
sometimes the cable connection is not plugged well.