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Switchover details have disappeared??

gtg60 · 2011-06-14 15:57:48

Did an online switchover on the 18-04-11, got a confirmation email etc, when I rang today to chase it up they had no record of my 'attempted' transfer even though I gave them the reference number that was in the email and all other information they needed. Can someone please explain what has happened?

14-06-2011 3:57pm

#1

gtg60

Registered Users, Registered Users 2 Posts: 1,759 ✭✭✭

Join Date: January 2009

Posts: 1658

Did an online switchover on the 18-04-11, got a confirmation email etc, when I rang today to chase it up they had no record of my 'attempted' transfer even though I gave them the reference number that was in the email and all other information they needed.

Can someone please explain what has happened?

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Comments

#2 15-06-2011 8:02am

Electric Ireland: David

Closed Accounts Posts: 1,457 ✭✭✭

Join Date: June 2010

Posts: 1411

Hi gtg60,

Can you PM me your details so I can have a look at it? If you have a reference number and have already received a confirmation email the details should be there somewhere... It's a strange one alright, but as I said, PM me the details and I'll look after it.

Thanks,

David.

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