iPod not recognised

quicklickpaddy

Sorry, I'm sure you get these stupid questions all the time but google's not helping me out much. Itunes won't recognise my girlfriends iPod but when I plug it in it still says that it's connected on the screen and I can see it in my computer but I can't put music on it or anything. I'm pretty sure she did the middle button and menu reset already.

When I go into the ipod through My Computer theres a file called BOOTEX.LOG and that says:


Checking file system on

The type of the file system is FAT32.



The volume is dirty.

Volume Serial Number is ****-****

The specified disk appears to be a non-Windows XP disk.

Do you want to continue? (Y/N) No

Checking file system on

The type of the file system is FAT32.



The volume is dirty.

Volume Serial Number is ****-****

The size of the \Notes\Instructions entry is not valid.

Unrecoverable error in folder \iPod_Control\iTunes.

Convert folder to file (Y/N)? Yes

The size of the \iPod_Control\Device\clock entry is not valid.

The size of the \iPod_Control\Device\Preferences entry is not valid.

The size of the \iPod_Control\Device\alarms entry is not valid.

Removing trailing folder entries from \iPod_Control\Device

Convert lost chains to files (Y/N)? Yes

370816 KB in 594 recovered files.

Windows has made corrections to the file system.

117009088 KB total disk space.

7488 KB in 117 hidden files.

768 KB in 12 folders.

20771584 KB in 4131 files.

96229184 KB are available.



65536 bytes in each allocation unit.

1828267 total allocation units on disk.

1503581 allocation units available on disk.


Can you guys help at all? Thanks in advance

seamus

https://discussions.apple.com/thread/1960820?threadID=1960820

Some info here.

Based on that discussion, try restarting the apple mobile device service, but that's unlikely to fix it. After, try deleting the bad directory \iPod_Control\iTunes and the bootex.log file and see if it comes up.