Digiweb Thompson Router - Problem

DHFrame

Hi Guys, I have an ongoing problem. A few months back I had to unplug my Thompson Router from the mains to decorate a room. When I plugged it back in some hours later the router failed to regain a connection with the first light flashing. After hours of trying to get it to work I rang digiweb for a home call.

The technician (nice guy) just dabbed in a new Frequency Number and Channel into 'Initial settings' and hey presto, sold connection at 2dBs! Now, it's happened again, moved room around, unplugged router for say 15 mins, no connection, first light blinking. Anyone give me a leg up and get this going again? Maybe someone the the Portlaoise area can give me their Frequency and Channel numbers off their router? Or am I not understanding how this works?. Digiweb are sending someone again but I could do with it now tbh for work emails.

Thanks!

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192.168.100.1

RF Parameters
Downstream
Frequency Power -3 dBmV
Signal to Noise Ratio 23 dB Modulation QAM64
Upstream
Frequency Power 59 dBmV
Upstream Data Rate 0 Ksym/sec Modulation QPSK

Status
System uptime 0 days 00h:12m:19s
Computers detected 1
CM Status Not Synchronized
WAN Isolation OFF
Time and Date --- --- -- --:--:-- ----

Interface Parameters
Interface Name :
Provisioned Enabled State

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Speed 10 Mbps MAC address 00-10-95-ff-ff-fe

System
HW Revision 4.0 VENDOR Thomson
BOOT Revision 2.1.6.m SW Revision ST67.00.35
MODEL THG520 Software Version ST67.00.35
Serial Number 008205?????125

MTA Hardware Information
Mta Serial Number 00820?????0125

Software Build and Revisions
Firmware Name THG520-67.00.35-060124-S-021.bin
Firmware Build Time 20:54:38 Jan 24 2006

Event Log - DOCSIS

DOCSIS PacketCable NCS Audit
Date/Time Event ID Event Level Description
01/01/1970 12.53 82000300 03 Init RANGING Critical Ranging Request Retries exhausted
01/01/1970 12.53 82000200 03 No Ranging Response received - T3 time-out
01/01/1970 12.52 82000300 03 Init RANGING Critical Ranging Request Retries exhausted
01/01/1970 12.52 82000200 03 No Ranging Response received - T3 time-out
01/01/1970 12.50 82000300 03 Init RANGING Critical Ranging Request Retries exhausted
01/01/1970 12.50 82000200 03 No Ranging Response received - T3 time-out
01/01/1970 12.41 82000300 03 Init RANGING Critical Ranging Request Retries exhausted
01/01/1970 12.41 82000200 03 No Ranging Response received - T3 time-out

CM State Not Synchronized
Docsis-Downstream Scanning In Progress
Docsis-Ranging In Progress
Docsis-DHCP In Progress
Docsis-TFTP In Progress
Docsis-Data Reg Complete In Progress
Telephony-DHCP ---
Telephony-Security ---
Telephony-TFTP ---
Telephony-Reg with Call Server ---
Telephony-Reg Complete ---

Initial DS frequency: ?
Upstream Channel ID: ?

ravon1981

did u ever get this sorted as I am having the same issue

DHFrame

Yes. The receiver on the roof of the house failed. They sent me a few mains adapter replacements to no avail. Eventually came round after me calling complaining about disconnection issues. It eventually failed altogether. They replaced the receiver and then everything was fine again. They were pretty quick about it. I'd say if you call them Monday morning you will have a new mains adapter by Tuesday and if it still not works after that then by the end of the week you should have seen an engineer.

ravon1981

jesus it only got installed 2 days ago

DHFrame

mmm, I doubt your receiver came out of a new box. Good Luck with it. Other than that it is a pretty solid service. I moved on from them about 2 years ago.

red bellied

I am with Digiweb as well and on Friday booted the modem and was only getting the one flashing light. I will get the splitter in the post in the morning but it's odds on the power on the mast has gone. In fairness to support this time they put the service call in straight away on the two previous occasions I had to ring back again.

I am in Sligo and going on experience it will be close to two weeks before I first put the call into support that I get a technician up on the roof.

red bellied

I am with Digiweb as well and on Friday booted the modem and was only getting the one flashing light. I will get the splitter in the post in the morning but it's odds on the power on the mast has gone. In fairness to support this time they put the service call in straight away on the two previous occasions I had to ring back again.

I am in Sligo and going on experience it will be close to two weeks before I first put the call into support that I get a technician up on the roof.