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Panasonic LZ81 series yet more problems

  • 06-06-2011 8:37pm
    #1
    Registered Users, Registered Users 2 Posts: 430 ✭✭


    If you have an early Panasonic Freesat/DVB-t Tv and have lost BBC1 HD and BBC HD from freesat You have to do a total shipping reset to get them back. However if you do this and the use your Hotel back up SD card you loose them again so you can either have freesat BBC HD's or RTE DVB but not both.

    What a total mess. Panasonic Never again.....

    Ae


Comments

  • Registered Users, Registered Users 2 Posts: 4,568 ✭✭✭Gerry Wicklow


    Satellite HD BBCs have changed to DVB-S2. Many people will be caught out by this. :(

    http://en.kingofsat.net/freqs.php?&pos=28.2E&standard=All&hdtv=1&ordre=freq&filtre=Clear


  • Registered Users, Registered Users 2 Posts: 430 ✭✭Aepos


    Yes that is fine but Ch4 HD is also now on DVB-S2 and the same problem did not occur when it came on air earlier this year. So I wonder what is different with the BBC's implementation of the standard.


  • Registered Users, Registered Users 2 Posts: 12,689 ✭✭✭✭TheDriver


    I am having the same problem. I think there may be some change here so will hold off on the full reset to see how it develops.


  • Registered Users, Registered Users 2 Posts: 4,568 ✭✭✭Gerry Wicklow


    The BBC transponder is using an unusual configuration which is even causing problems for $ky boxes. There is lots about this on the satellite forums

    http://www.boards.ie/vbulletin/showthread.php?t=2056287192

    If you can manually enter the settings:-

    10847
    V
    23000 (not 22000)
    DVB-S2 QPSK
    8/9


  • Registered Users, Registered Users 2 Posts: 12,689 ✭✭✭✭TheDriver


    I did the full reset too and lost my DVB channels and used my hotel file and relost bbc channels.
    I think the config might change if more than pana are having issues.


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  • Registered Users, Registered Users 2 Posts: 430 ✭✭Aepos


    Yes when you restore from the "hotel" file you actually restore all the program data including Freesat DVB and standard sat channels, to what was set when back up was made.

    There seems to be no way of backing up DVB data only.

    It really is a bit of a cock up though having to go back to Shipping mode to get these TV's to recognize the new BBC data & the chances of Panasonic fixing this are slim to zero or to be more realistic zero to zero, judging on previous experience.

    TTFN Ae


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Aepos wrote: »
    It really is a bit of a cock up though having to go back to Shipping mode to get these TV's to recognize the new BBC data & the chances of Panasonic fixing this are slim to zero or to be more realistic zero to zero, judging on previous experience.
    They may have to fix it in the UK. Make sure they also tweak the firmware scan for the mpeg 4 flags in Ireland in the same bugfix, IE 0x16 or 0x19 and not just 0x01 as they do now. Tell them you live just inside the UK in Armagh and cannot stop Irish signals from invading :)


  • Registered Users, Registered Users 2 Posts: 12,689 ✭✭✭✭TheDriver


    I have drafted a letter for Panasonic but would any of ye with the absolute indepth knowledge be able to add inanything which makes it sound like I know what I am talking about? I assume they did specify they followed international specs? Anyone know who to email it to??

    Dear Sir/Madam,
    I purchased a TX32lzd81 panasonic freesat LCD TV in Dec 2008. My main factors for purchasing this TV were built in Freesat, HD and the ability to receive internationally complaint MPEG4 terrestrial signals which RTE Ireland are broadcasting. The 5 year warranty I receiveced with the TV was also a mitigating factor including the positive experience from Richer Sounds in Belfast.
    Since my purchase of the TV, the viewing experience has been excellent and many a night I have enjoyed HD programming and various channels the TV can pick up. However the TV cannot tune in terrestrial digital channels due to an error in the firmware of the TV as all other TVs in Ireland which have MPEG4 capabilities can function correctly but Panasonic TVs are having this issue (as can be seen on boards.ie or digitalspy.co.uk where others have written regarding the same issue) i.e. tweak the firmware scan for the mpeg 4 flags in a bugfix, IE 0x16 or 0x19 which is the international specification for MPEG4 tvs as stated in your documentation and not just 0x01 as you do now.
    DVB TX-32LZD81 Declaration of Conformity No. 5755, 23 June 2008
    DVB TX-37LZD81 Declaration of Conformity No. 5756, 23 June 2008 which is after the date (2006) when v1.7.1 on DVB conformity standards was introduced and advanced codec flag was part of the standard which you claim you conform to but the firmward in my tv does not hence no MPEG4 Digital channels are able to be tuned in. Service type 0x16 is simply a valid value due to the dvb standards and ignoring channels with that service type is a breach of the dvb standards which you claim you conform to. It is quite disheartening that a company as big as Panasonic cannot make equipment that conforms with international specs when other cheaper lesser known brands have no issue.
    So far, this has not been as issue for me as I had the channels programmed in and once I don’t rescan, I won’t loose my terrestrial digital channels. However with the change in BBC HD last weekend and the inability of Panasonic TVs to retune automatically, it would leave me with a factory reset to get the BBC HD channels back. However if I do this, it will loose all my Terrestrial digital channels and then I cannot retune them. Hence I am now left with a TV in limbo that will not satisfy the needs of my viewing which I carefully read about and I ensured existed prior to my purchase. Having a TV with 2 and half years warranty left is not much good if it can’t be used for the purpose which you specified originally.
    It is quite unfortunate and shocking that Panasonic cannot issue a simple firmware update that would solve both mine and all other Panasonic viewers problems. Otherwise it would seem to me that Panasonic will loose a lot of customers over the coming years when we all are forced to buy a new tv. I hope you will have time to reflect on the gravity of the situation, especially in these economic times when all we want is a simple firmware update solution so we can once again be happy with our equipment which we purchased from you with the promised DVB conformity as stated in ETSI EN 300 468 V.1.7.1 Alternatively I would be happy if you replaced my tv with a 2011 similar model with freesat and the ability to tune in digital terrestrial channels as per your claimed DVB conformity spec fit for the purpose it was originally bought for under my warranty.

    I await a favourable response,
    Yours Sincerely,


  • Closed Accounts Posts: 71 ✭✭steveq


    Hi,

    Your mail reads well.

    The declaration of conformity to the specs is in the User Manual -- at the back, I think. It claims to be compliant with International DVB Standards.

    I sent similar mails regarding an LZD81 back in 2009 and got standard responses about the TV being targeted towards the UK market only.

    The manual also refers to Customer Care in the Republic of Ireland which implies that the TV was also targeted for this market too.

    They stopped replying after a while.:mad:

    This it the email address I used: CustomerCare.Advisor@eu.panasonic.com

    Best of luck.


  • Registered Users, Registered Users 2 Posts: 43 G10B


    Email may fall on deaf ears in Panasonic....
    I am in similar position & have got similar response....

    It maybe worth trying Conor Pope on TodayFM/Irish Times or Eddie Hobbs on consumer show with this issue.


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  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    @ TheDriver.
    "So far, this has not been as issue for me as I had the channels programmed in and once I don’t rescan, I won’t loose my terrestrial digital channels"

    Your comments re DTT will fall on deaf ears I'm afraid. This is their get out of jail comment:

    ***Notice for DVB functions: / This TV is designed to meet the standards (current as of August, 2009) of DVB-T/C/S/S2 (MPEG2 and MPEG4-AVC [H.264]) services. / The compatibility with future DVB services is not guaranteed. / DVB-T MPEG4-AVC broadcast is available in selected countries: Denmark, Spain, Estonia, France, Lithuania, Norway, Slovenia, Sweden, Poland, Hungary, Portugal. / DVB-C feature is available only in following countries: / Sweden (ComHem, Canal Digital), Demark (YouSee), Norway (Canal Digital), Finland (Cable Ready HD), Germany, Switzerland, Netherlands / The country list above is as of January 1st, 2010. / Check the latest information on the available services at the following website (English only): / http://panasonic.jp/support/global/cs/tv/.
    This was for a TX-L42D25L purchased in 2010.

    I've been over this compatibility stuff with them for months now, re lack of MHEG5, to no avail. (I've highlighted in bold their most frequent response). On the Freesat issue they will tell you that it (Freesat) is a UK only service & that the TV was never designed to operate with Saorview due to the fact that the service was under trial up to & including launch & that the Soarview specs were not finalised at the time of manufacture, thereby ignoring the RTÉNL document http://www.rtenl.ie/downloads/RTE-FT...eiver-Spec.pdf published December 2008.
    Hope the above makes some sense.
    The email I used go the standard response was customer.care@panasonic.co.uk[/URL]


  • Registered Users, Registered Users 2 Posts: 470 ✭✭bob11


    @ TheDriver.
    "So far, this has not been as issue for me as I had the channels programmed in and once I don’t rescan, I won’t loose my terrestrial digital channels"

    Your comments re DTT will fall on deaf ears I'm afraid. This is their get out of jail comment:

    ***Notice for DVB functions: / This TV is designed to meet the standards (current as of August, 2009) of DVB-T/C/S/S2 (MPEG2 and MPEG4-AVC [H.264]) services. / The compatibility with future DVB services is not guaranteed. / DVB-T MPEG4-AVC broadcast is available in selected countries: Denmark, Spain, Estonia, France, Lithuania, Norway, Slovenia, Sweden, Poland, Hungary, Portugal. / DVB-C feature is available only in following countries: / Sweden (ComHem, Canal Digital), Demark (YouSee), Norway (Canal Digital), Finland (Cable Ready HD), Germany, Switzerland, Netherlands / The country list above is as of January 1st, 2010. / Check the latest information on the available services at the following website (English only): / http://panasonic.jp/support/global/cs/tv/.
    This was for a TX-L42D25L purchased in 2010.

    I've been over this compatibility stuff with them for months now, re lack of MHEG5, to no avail. (I've highlighted in bold their most frequent response). On the Freesat issue they will tell you that it (Freesat) is a UK only service & that the TV was never designed to operate with Saorview due to the fact that the service was under trial up to & including launch & that the Soarview specs were not finalised at the time of manufacture, thereby ignoring the RTÉNL document http://www.rtenl.ie/downloads/RTE-FT...eiver-Spec.pdf published December 2008.
    Hope the above makes some sense.
    The email I used go the standard response was customer.care@panasonic.co.uk[/URL]

    Good luck with it, But I don't hold out much hope ..

    I also tried a number of letters to Panasonic and got nowhere ..

    Just to note that even if you didn't have the BBC HD issues, the other major problem on the Horizon for us Panasonic owners is when RTE HD moves to the 2nd Mux.
    It will then be gone forever unless we get some other method of rescanning ....


  • Registered Users, Registered Users 2 Posts: 12,689 ✭✭✭✭TheDriver


    think the easiest thing in the long run is picking up a good priced saorview box and keeping the tv running at what it does best i.e. freesat because the sound adjustment every time the channel is changed is very annoying before any rescanning issues


  • Registered Users, Registered Users 2 Posts: 12,689 ✭✭✭✭TheDriver


    And the Reply:

    Thank you for your e-mail enquiry.

    In response, I can confirm that you may need to reset the television to factory settings to be able to view BBD HD via Freesat. To re-set the television:

    • Press MENU on your remote control
    • Select SETUP and press OK
    • Select SHIPPING CONDITION and press OK
    • Choose to confirm that you wish to carry out this procedure and press OK

    If this does not solve the issue with your television, please do not hesitate to contact us and we will endeavour to assist.

    Regarding the operation of the DVB tuner on this television, if you have channels that have been picked up by this previously I can confirm that the television after a shipping condition should pick up these channels also.

    We trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us on 0844 844 3852 or email us using the following email address:

    customer.care@panasonic.co.uk

    Kind Regards,


  • Registered Users, Registered Users 2 Posts: 6,274 ✭✭✭championc


    Aepos wrote: »
    If you have an early Panasonic Freesat/DVB-t Tv and have lost BBC1 HD and BBC HD from freesat You have to do a total shipping reset to get them back. However if you do this and the use your Hotel back up SD card you loose them again so you can either have freesat BBC HD's or RTE DVB but not both.

    What a total mess. Panasonic Never again.....

    Ae

    Would I be correct in saying that you didn't buy your Panny for access to Saorview ? In other words, it was a bonus to get Saorview up to now but you're now back to what you had before Saorview I assume. I love my Panny which was more designed for the purpose and does exactly what it says on the tin !!


  • Registered Users, Registered Users 2 Posts: 12,689 ✭✭✭✭TheDriver


    I would say I bought it prior to the official launch but on the basis that my Panny conformed to international specs for MPeg4 reception, which Pana lied about


  • Registered Users, Registered Users 2 Posts: 430 ✭✭Aepos


    championc.

    Having to do a complete reset to enable reception of some HD "freesat" Channels is not a satisfactory or very elegant solution to the most recent HD Channel problem.

    This series of receivers are after all supposed to be designed primarily for Freesat & HD and all carry the Freesat Logo.

    if the software/firmware is compatible then all freesat channels be they HD or otherwise should consequently be available with a simple rescan or retune and not a total reset.

    Panasonic have continuously washed their hands of all firmware issues relating to this series of receivers and their Irish customers, as you will see from countless posts on this forum which include many nebulous and frankly silly comments from Panasonic UK which is supposed to be a "Premium" brand and a company that values it's customers.

    The Saorview issue is of course annoying and these TV's not designed for that service but this could be probably solved with a little effort from Panasonic as could the silly DVB-T sound issue which is definitely solvable.

    Ae


  • Registered Users, Registered Users 2 Posts: 6,274 ✭✭✭championc


    I 100% agree that having to re-scan is definitely a defect but the only way that Panny would take this any way seriously is if you said you lived in NI because they would legitimately have to support Freesat there. The minute they see Ireland you will get the F**k off, blah blah blah standard email reply.

    We all know the little effort it would take to make basically a single Pan European model which would make so much sense and would also make the Panny's a real force to be reckoned with but alas, they can see no further than simply supporting (barely) the product for the purpose and spec as THEY designed it for.

    I'm possibly in the minority with a G20B which had done everything (so far) and has performed faultlessy and hopefully long may this continue. My only comeback will ever be if I say I'm in NI or the UK and I have an issue with either Freeview or Freesat. If ever it prompts me for a firmware update, i'll definitely be saying NO.


    C


  • Registered Users, Registered Users 2 Posts: 137 ✭✭Ninjakettle


    might be a dumb question, but...

    For those with a hotel file which now provides No BBC HD but Saorview - do you think that after a factory reset (giving you BBC HD, but No Saorview) that you could create another hotel file and do a binary comparison.

    Would it then not be a (hopefully) simple job of identifying the changed bits to create a Hotel file that gives you both?


  • Closed Accounts Posts: 71 ✭✭steveq


    Hi,

    If you are brave you could give it a try -- keep a copy of both hotel files separately.

    What can you lose -- Apart from your TV !!!??!! :eek:


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