Cafepress refund?

northdubgal

I am hoping someone can advise me on my query.

On Wednesday 25th May I rang cafepress in the US to request a refund on a transaction. The person agreed and told me it would take between 3-5 working days for it to go through and that I would receive an email to confirm this.

I never received the email so I sent off my own email to cafepress on Monday morning just gone detailing the whole conversation, the amount to be refunded etc and I got an email back stating that they have processed the refund for me and again it should take between 3-5 working days for it to show up on my credit card statement.

I paid through paypal so I presume that I will get the refund through paypal but as of yet I have not received any notification and when I log onto paypal my balance is still 0.00. (No refund on my credit card either).

I presumed that I would receive a notificaiton email from paypal to say that a refund is in process (Like I did a couple of years ago) and just wait for it to clear..

Can anybody shed a bit of light on this or should I just wait for Monday and if the refund is still not in my paypal account or creditcard to ring them??

jor el

northdubgal wrote: »

I presumed that I would receive a notificaiton email from paypal to say that a refund is in process (Like I did a couple of years ago) and just wait for it to clear..

You should get notification if a refund is processed. It won't appear in your Paypal account, but it will go to the card the funded the payment. A record of the refund will show on your account.

You should start a Paypal dispute, as this may get them to move on it. If it doesn't, escalate the dispute to a claim.

northdubgal

I tried to start a dispute but it's after the 45 days and paypal stated that a dispute of this type cannot be raised

Checked both accounts just now and still no refund