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eircom crap connection

  • 01-06-2011 9:48am
    #1
    passingthrough
    Registered Users, Registered Users 2 Posts: 529 ✭✭✭


    i have recently moved home where we have a 7mb connection with eircom but after doing some speed tests on the eircom site I am only getting between 2 and 4, its goes up and down very frequently. is there any way of fixing this on my end, iv reset the router a few times in the hope it might help but to no avail. any suggestions please


Comments

  • #2
    Alan3002
    Registered Users, Registered Users 2 Posts: 181 ✭✭Alan3002


    Is this Eircoms next generation broadband?
    The thing about Eircom is that the give you "up to 7Mb" broadband. This does not always mean you get 7mb. For all you know you will only ever get 3mb.
    It generally comes down to what your line can handle.
    It seems your line can only handle 2-4 mb on Eircom lines.
    Yeah its kind of misleading I know.


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Moved to eircom support forum.


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    passingthrough wrote: »
    i have recently moved home where we have a 7mb connection with eircom but after doing some speed tests on the eircom site I am only getting between 2 and 4, its goes up and down very frequently. is there any way of fixing this on my end, iv reset the router a few times in the hope it might help but to no avail. any suggestions please

    Hi passingthrough,

    Can you PM your telephone number and i will look into that for you.

    Thanks, Mark


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    passingthrough wrote: »
    i have recently moved home where we have a 7mb connection with eircom but after doing some speed tests on the eircom site I am only getting between 2 and 4, its goes up and down very frequently. is there any way of fixing this on my end, iv reset the router a few times in the hope it might help but to no avail. any suggestions please

    Hi passingthrough,

    I got your DM with you your details thanks, it may take a few days to investigate but I will get back to you with an update.

    Thanks, Mark


  • #6
    passingthrough
    Registered Users, Registered Users 2 Posts: 529 ✭✭✭passingthrough


    im sorry to be going on about it but iv just done another test and got .58mb. i know its a busy time of evening but up to 7mb BB and getting .58......


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  • #7
    applejam
    Registered Users, Registered Users 2 Posts: 116 ✭✭applejam


    Looks like we are having the exact same problem, I just got .71 :(
    It's been like that for weeks and weeks, I might get 1.25 at a push .
    I have asked and asked till I'm blue in the face to be let out of my contract but Eircom are demanding I pay a fee to get out.
    I was sold up to 8mbs but I never expected the totally rubbish service I am getting.
    So I'm stuck with practically no bb service until my contract ends :(


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    passingthrough wrote: »
    im sorry to be going on about it but iv just done another test and got .58mb. i know its a busy time of evening but up to 7mb BB and getting .58......

    Hi passingthrough,

    I checked your line and there is no fault detected on our systems. The line is synced at 6MB on the 7MB home plus package. So I spoke to broadband technical support and they suggested you try the following checklist first.

    - http://bit.ly/cTw6pU

    If those steps show no improvement they asked you call them on 1890 260 260.

    Let me know how you get on.

    Thanks, Mark


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