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first bill

  • 30-05-2011 10:33am
    #1
    McSween
    Registered Users, Registered Users 2 Posts: 1,298 ✭✭✭


    received a bill for around 44 euros the other day. our phone service only started on the 5th may and broadband kicked in on 23rd/24th. we also declined the modem which meant we would get 30 euros off our bill. no record of this at all on our bill. i feel slightly foolish by signing up online. was passed from pillar to post when ringing about the broadband 2 weeks ago. there was no record of a broadband transfer and they recommended i contact sales and she said she was sorry "the order wasn't processed". laughable.

    there was was no details of the numbers we called on the bill either.

    the plan we signed up to was ngb for 51 a month with all day calls.


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    McSween wrote: »
    received a bill for around 44 euros the other day. our phone service only started on the 5th may and broadband kicked in on 23rd/24th. we also declined the modem which meant we would get 30 euros off our bill. no record of this at all on our bill. i feel slightly foolish by signing up online. was passed from pillar to post when ringing about the broadband 2 weeks ago. there was no record of a broadband transfer and they recommended i contact sales and she said she was sorry "the order wasn't processed". laughable.

    there was was no details of the numbers we called on the bill either.

    the plan we signed up to was ngb for 51 a month with all day calls.

    Hi McSween,

    Can you send on a PM with your tel no, and a mobile contact number and the best time to call you to go through your bill.

    Thanks, Mark


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