Three finally broke me... warning "RANT"

Fea.

I'm afraid I lost the plot with Three this morning, I just snapped and let loose. I sent them an absolute stinker of a message only because I can't ring them to tell them personally what I think of them.

The bones of it went something like this....

*********************

We have been customers of Three for quite some time now. We are a family of 6. We’ve invested in Three phones, multiple times, and we have invested in Three mobile broadband, including our latest investment in your company upgrading to a mobile broadband wireless router.

To say that I am disgusted would be a complete understatement. The extreme frustration I have had to deal with over the past few weeks is completely unwarranted and there is absolutely no excuse for the ignorance from not only your Three service but your unbelievably unqualified staff. The ultimate happened this morning when I tried to phone my bank to pay my mortgage to be told on the phone ‘hello? Is there somebody there? We can’t hear you? Your breaking up!’

It is obvious to any person with any simplified knowledge that if there is a weak signal to a specific area, that at one time had been provided excellent coverage, then the signal needs to be boosted.

It is obvious, even to an unqualified technical person, that if you return a modem to be serviced that it would come back fixed. Unfortunately, your staff held onto my modem for over a week, not the promised 3 days your unqualified staff specified on the phone, and returned it to me completely untouched. I would doubt it was even taken out of the package. When I tried to contact your ‘technical support department…. yet again, I was repeatedly disconnected. Why? The diabolical connection…. Why? Because the coverage in the area is now apparently …. Minimal. Why? Because you need to boost the signal to the area.

Is any of this making sense to you? You who sit there reading this? Can you possibly even just nod your head and pretend to ‘get it’????

There is NOTHING wrong with my computer, there is NOTHING wrong with my multiple Three phones, there is NOTHING wrong with my mobile broadband gizmos and gadgets which I pay a fortune for every month. No, the problem, would you believe, lies at your end. Please, for the love of god, would somebody get up off their backside and sort this mess out once. BOOST THE SIGNAL….

*********************

I know that nothing will ever happen, and more than likely nobody will even read it, but at least I got my rant out ... I'll just pretend that somebody in Three actually cares and will work a miracle for us poor saps who must dwell in the ignored uncovered part of this tiny little isle.

You know apparently Three cover 96% of the country, did you know that? I'm guessing that there are more than 4% of the population as ticked off as I am right now.

Sponge Bob

They don't cover 96% of the country, 3g technology cannot do that because it is designed to shrink coverage as phones are turned on.

3 picked up another 100,000 customers or nearly 20% in the last year meaning that they crudely have to roll out 20% more cells to keep coverage the same as it was...a lot less than 96% as it happens.

Cabaal

Moving to Midband

nobody3

Welcome to the world of 3 :rolleyes:

As long as you don't have an issue you're fine. As soon as you try to resolve an issue you find out that they don't have a customer service department. Their response to any issue they cannot resolve by getting you to clear your browser cache, restart your PC, or remove and replace the sim in your mobile is not their problem. If you insist, they'll get you to return the device for 'repair', and as you found out nothing happens. :mad:

The only thing you can do is move to another network.

Look at going with a DSL (Eircom, or Vodafone, although seems VF are not that great either). Other options are UPC, or a fixed wireless provider.

Steveirl2010

This is beyond a joke now.

I logged an Issue on the 6th May were I get "CALL FAILED" every time im on a call in
my local area of Swords, Dublin where i work and were I live.

I signed up to THREE in Febuary.
I did not have any problems in Feb, March or April...In MAY all of a sudden call Failed when im on a call
for a couple of minutes.

I received a call from a Customer Service Representive today 2nd June saying he received an
email from his Engineer Department saying the issue was resolved 1st June at some time.

I explained to him the issue occured on the 1st of June at 21.08

Tonight on the 2nd June at 20.14 I rang my TV/Broadband company UPC (you can check the logs) to book
someone to look at a problem with my TV and i was cut off.

I then spoke to a Customer Service Supervisor in THREE at 20.30 for 5 mins they put me on hold then
came back after 2mins and i was speaking to them and then CALL FAILED. Signal drops cuts me off
call and then signal back straight away.

I AM SICK of this SERVICE really sick of this service....

I'm basically paying for a TEXT service.
I use the Phone in Swords 99% of the time as i live and Work in Swords.
The Three shop were i bought the Phone told me there was a very good signal in swords and there
was for 3 months.

I paid €315 for the Phone because you had run out of all lower spec phones and 32gig was
the only available iPhone left in store and that was the price of it on a 18 month contract.

Since start of MAY you are advertising the iPHONE free of charge with a 24 month contract were
there is a big interest in this. I read last night in the paper that you are extending this deal
due to high interest.

This is were my Problem lies...your giving out free iPHONES there obviously is a big increase in
sales now in my local area and due to this deal and me as a Customer who spent 315 euro on a phone has
to suffer because you guys dont have the capacity to deal with such volumes of usage at certain
times in my local area.

Im getting very frustrated over this now and i would like something done about it asap.

Im sick of calling Three customer service/tech support because of the lack of interest they are showing
for this problem. I'm sick of calling family and friends and getting cut off.
Im sick of the lack of knowledge and suggestions i received when i first rang up about the problem
Im sickof the same answers every day we are looking into the issue.

really sick of it...now.

Also its ridicolous ringing me to tell me the problem has been escalated...then 3 nights later i get
the same call and i tell three you rang me the other night saying the same thing.
Oh sorry sir, please accept my apolagies for your problem. Im sick of you guys apologizing all the time when
nothing is being done..!!
Then 2 weeks later, hello sir im ringing you to see if the problem still exists....

YES of COURSE it exists...im eamiling you most days and calling your offices asking for updates
that you dont have for me...and your ringing me asking me if the problem still exists !!


There has to be a large call/email log on my file right now and it has to be looked into the
amount of people who have dealt with me and question what they have actually done?

I dont know were i go next...

I was 8 years with O2 without a Problem !!

Regards
Stephen

Steveirl2010

FEA - they have to be the worst Support lines i have ever experienced...

T-rev

Depending on how much you paid for the phone I would either bring it into the store, tell them you no longer want to be a customer, just leave the phone, box etc there and give it back; file a claim in the small claims court, or get on to comreg.

jay93

Steveirl2010 wrote: »

FEA - they have to be the worst Support lines i have ever experienced...

I find that vodafone's support lines are worse than three whenever i had to call three when i was with them my problem was always sorted there and then couldn't say the same about vodafone tough they truely are clueless.

Of course tough other peoples opinions vary on all network support lines they can be equally as bad when they want to be .:)

Fea.

Stephen hun, I really do feel every inch of your pain and frustration.

Here's a good one for you. Three have been trying to phone me... duh.. no signal Three!!! but alas, they finally manage to get through to me, in the car, while I'm driving in town. I pull over because I want to know whats happening with my signal. The girl on the phone asks me to log in....???!!!!

Again, I explained to her, I was sitting in my car - in town - so she asks me to log in when I get home and to phone their Tech support team. I started to laugh and she starts apologising yet again until I explained it once more in simple small words to her.

In town = signal
At home = no signal, which means I can't phone Three to talk to anyone

Her suggestion = bring the modem into a Three store and have them check the signal from there. Again, I burst out laughing telling her that of course their signal would be only fantastic, its in town !!!

You know, I find it helps having a sense of humour now. Being like a lunatic last week got me nowhere, this week I have enough signal on the dongle to send and recieve emails. A step up from playing solitaire on my phone with no signal.

Rant away Stephen, I really do get where your coming from.
xxx

drunkmonkey

No 2G or 3G signal in swords, hardly?
I had both there a week ago driving around without any problems and also using it in the shopping centers. Are you sure there's not something up with your phone as there is signal there. The broadband being slow is a different problem but your phone should be working if not on 3 then Vodafone but they both can't be down. Have you your phone set to 3G only by any chance, that would explain it.

poolboy

Oh been there spent six months fighting with 3 to get out of a contract as they could not provide the service i was paying for. Eventually spent 3 hours on the phone in my parents house to them refusing to have "my complaint escalated, referred to their non existent engineers" etc etc untill they agreed to cancel my contract without me paying compensation. Never ever will i buy anything from 3 again