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Problem sending mail to Gmail accounts.

  • 24-05-2011 2:45pm
    #1
    snollup
    Registered Users, Registered Users 2 Posts: 1,464 ✭✭✭


    Hey all,

    A couple of weeks ago the charity I work for had a problem with spam being sent out from their domain. This was rectified but not before the ip was blacklisted. Once the infected machine was located and cleaned this blacklisting was removed. However, now we are unable to send mail to Google accounts. We get the following message back:

    Your message did not reach some or all of the intended recipients.

    Subject: test1
    Sent: 24/05/2011 15:13

    The following recipient(s) cannot be reached:

    **********@gmail.com on 24/05/2011 15:13
    There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
    <Server01.******.headoffice.local #5.5.0 smtp;553 sorry, that address is not in my list of allowed recipients (#5.7.1)>

    I have confirmed that our MS Exchange q's as clean & not sending spam. I cannot find any info as to have our domain reinstated with google. This has been going on for over a week now.

    Can anyone suggest how I can resolve this?

    Thanks.


Comments

  • #2
    Shane O' Malley
    Registered Users, Registered Users 2 Posts: 1,375 ✭✭✭Shane O' Malley


    First you should check if you are still blacklisted and by whom. You cam check at http://whatismyipaddress.com/blacklist-check


    Secondly, Is your exchange sending mail directly to gmail or is it going through the smtp server of your ISP.

    Our server forwards all mail through eircom's server who in turn send it to gmail. If you send it through your ISP's servers that should spot you being blocked.

    Shane


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