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Laptop wont start up properly

  • 23-05-2011 8:21pm
    #1
    Sidney77
    Registered Users, Registered Users 2 Posts: 302 ✭✭


    I have an acer laptop which when i power on i either get a blank black screen with a white arrow which i can move but nothing else, or a blank screen with a small window saying "windows is starting up"


Comments

  • #2
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Turn on the computer and after the Acer screen dissapears keep pressing F8 until you get a dos menu, select safe mode and see does it boot up there.


  • #3
    hearny
    Registered Users, Registered Users 2 Posts: 953 ✭✭✭hearny


    When you get the black screen with the arrow you could also try pressing Ctrl+Alt+Del to see if you can open task manager.

    If you can click file -> run type explorer.exe and click run.

    If this or fionnys suggestion work run a scan with the portable version of Super Anti Spyware


  • #4
    omen80
    Registered Users, Registered Users 2 Posts: 639 ✭✭✭omen80


    hearny wrote: »
    When you get the black screen with the arrow you could also try pressing Ctrl+Alt+Del to see if you can open task manager.

    If you can click file -> run type explorer.exe and click run.

    If this or fionnys suggestion work run a scan with the portable version of Super Anti Spyware

    I'm presumming that the laptop is not getting into Windows though so these won't be of any use? Try going into safe mode - keep pressing F8 on start up.


  • #5
    hearny
    Registered Users, Registered Users 2 Posts: 953 ✭✭✭hearny


    The black screen with the cursor is windows loaded up to a certain point, sometimes the problem is the process explorer.exe will not run properly.

    Sometimes the workaround will start explorer so its worth a try.


  • #6
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    If you have a windows 7 dvd you could do a repair install without formatting also. But I would try the safemode first and the running explorer.exe


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  • #7
    Sidney77
    Registered Users, Registered Users 2 Posts: 302 ✭✭Sidney77


    I cant enter windows on safe mode either (i assume you all meant safe mode as opposed to the other safe mode options) the ctrl-alt-del thing doesnt work either,

    is this a common problem?

    fionny its windows xp i use,
    thanks for the replies and any other advice is appreciated also


  • #8
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Hmm very unusual that it wont boot into Safemode either... I think something must have got badly corrupted, I would try a repair install if you have the windows xp disc see guide here:

    http://pcsupport.about.com/od/operatingsystems/ss/instxprepair1.htm


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