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mcafee and your credit card

  • 19-05-2011 11:05am
    #1
    cml387
    Registered Users, Registered Users 2 Posts: 8,644 ✭✭✭


    On my credit card this week I found a €60 bill for a subscription renewal.
    The thing is that although I had renewed my subscription two years ago I subsequently removed McAfee form my PC and haven't used it for over a year.
    I noticed that when I went into my McAfee login account (still active) there was a notification that the renewal was over 350 days overdue.
    Needless to say I hadn't authorised any debit from my card.

    By phoning McAfee I was able to get a refund,but this might be a heads up for people who used to have a Mcafee subscription but then let it lapse.


Comments

  • #2
    cml387
    Registered Users, Registered Users 2 Posts: 8,644 ✭✭✭cml387


    LIGHTNING wrote: »
    Its not McAfees fault that you didnt remove your credit card details or turn off auto-renewal. If you look at the terms and conditions its written in plain english.

    Auto renew should not be a default condition.

    I was not apportioning blame to Mcafee anywhere in my mail anyway.
    Just a warning to check your credit card details.


  • #3
    cml387
    Registered Users, Registered Users 2 Posts: 8,644 ✭✭✭cml387


    Sometimes you wonder if it's "just you",

    and sometimes not:

    http://www.theage.com.au/technology/security/symantec-mcafee-fined-over-unauthorised-renewals-20090615-c8qz.html


  • #4
    MrVestek
    Registered Users, Registered Users 2 Posts: 9,258 ✭✭✭MrVestek


    I tend to agree, people really don't read the fine print and are too willing to just hand their cash over to anyone who will take it.

    They're the same type of people who sign up to a subscription based service for 'free' text messages or complain about being held to a year's contract for a TV service for instance.

    Muppets in other words.


  • #5
    cml387
    Registered Users, Registered Users 2 Posts: 8,644 ✭✭✭cml387


    Achilles wrote: »
    I tend to agree, people really don't read the fine print and are too willing to just hand their cash over to anyone who will take it.

    They're the same type of people who sign up to a subscription based service for 'free' text messages or complain about being held to a year's contract for a TV service for instance.

    Muppets in other words.


    Are you calling me a muppet?



    There are many ways to remind consumers that their subscription is due as well as via Email.

    Dipping into your credit card is far too easy to do (and ask questions afterwards).

    However if you are right that this may be better served in Consumer section.


  • #6
    MrVestek
    Registered Users, Registered Users 2 Posts: 9,258 ✭✭✭MrVestek


    cml387 wrote: »
    Are you calling me a muppet?
    Yes.


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