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Is there a UPC "Talk to.." or rep on boards? Need help.

  • 18-05-2011 11:40pm
    #1
    zaphodbeeb
    Registered Users, Registered Users 2 Posts: 376 ✭✭


    Hi,

    I just got UPC 50mb Broadband installed there last week.

    One biggish problem though. I'm working on a web site hosted in the US and can't reliably ftp / connect to it via UPC. I can connect fine using any Eircom BB connection and even my mobile O2 data connection works without problem.

    However, using UPC I'm getting all sorts of timeouts / port number errors. The first few files will go up or down fine, then it stops with a whole bunch of errors.

    Contacted their "support" today about this and was told I'd have to call their "PC Support" line at a mere 95cents a minute.

    This is totally unacceptable imho. I'm paying 45 euro on top of my tv for this service. Any time I've had an issue similar to this with Eircom / O2 / any other provider I've gotten to talk to someone who either did their best or just sorted whatever issue.
    Tagged:


Comments

  • #2
    zaphodbeeb
    Registered Users, Registered Users 2 Posts: 376 ✭✭zaphodbeeb


    ... thought there was one...?


  • #3
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    zaphodbeeb wrote: »
    ... thought there was one...?

    There is none.
    Whats the hosting company you're using?


  • #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,754 CMod ✭✭✭✭Spear


    roast wrote: »
    There is none.
    Whats the hosting company you're using?

    UPC have a verified rep:

    http://www.boards.ie/vbulletin/member.php?u=296435

    He doesn't go near broadband though.


  • #5
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    Spear wrote: »
    UPC have a verified rep:

    http://www.boards.ie/vbulletin/member.php?u=296435

    He doesn't go near broadband though.

    Ah cool, fair enough. Cheers. :)


  • #6
    vibe666
    Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    he *may* be able to escalate it though if you've been through the proper support channels and had no luck, but you'll need to have done the usual troubleshooting with the phone support guys first.


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  • #7
    Captain Commie
    Closed Accounts Posts: 688 ✭✭✭Captain Commie


    zaphodbeeb wrote: »
    Hi,

    I just got UPC 50mb Broadband installed there last week.

    One biggish problem though. I'm working on a web site hosted in the US and can't reliably ftp / connect to it via UPC. I can connect fine using any Eircom BB connection and even my mobile O2 data connection works without problem.

    However, using UPC I'm getting all sorts of timeouts / port number errors. The first few files will go up or down fine, then it stops with a whole bunch of errors.

    Contacted their "support" today about this and was told I'd have to call their "PC Support" line at a mere 95cents a minute.

    This is totally unacceptable imho. I'm paying 45 euro on top of my tv for this service. Any time I've had an issue similar to this with Eircom / O2 / any other provider I've gotten to talk to someone who either did their best or just sorted whatever issue.

    Sounds like one of the hops on the UPC route is dodgy, nothing UPC will be able to do about it as more than likely outside of their network, easiest thing to do would be to traceroute to the server on all 3 connections, should help you find the kink in the link


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