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Ikea returns

  • 16-05-2011 8:43pm
    #1
    RedXIV
    Registered Users, Registered Users 2 Posts: 8,493 ✭✭✭


    hi guys

    Quick one here. I bought a set of drawers, 5 items in all and through my utter genius I managed to pick up one a different colour from the rest. Thing is I opened the box with the wood before I realised. I haven't tried to put anything together and the wood is exactly the way it was packed but because the box is open, will they refuse to exchange it?

    Any help appreciated!!


Comments

  • #2
    com1
    Registered Users, Registered Users 2 Posts: 462 ✭✭com1


    Did something similar myself - put everything back in the box and brought it back with the receipt no problems at all - just a bit slow as there were loads of people in front of me (dont forget to take a ticket when you go to the returns counter)


  • #3
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    I found their returns a very simple process and the staff were very helpful and co-operative. My return was a large package but it was still in the box so they took it back without asking any questions.


  • #4
    RedXIV
    Registered Users, Registered Users 2 Posts: 8,493 ✭✭✭RedXIV


    Cheers guys!


  • #5
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    Have to say from my own experience ikea returns is great, they've accepted back items I honestly thought they wouldn't and 90 days is more then enough time to get the chance to visit them.

    All in all not bad for a service they actually don't have to offer :)


  • #6
    CJhaughey
    Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭CJhaughey


    I bought a rug from them and decided it wouldn't suit. Whe I returned it the process was very quick and friendly, no hassle at all!
    They are very helpful in my experience.


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  • #7
    RedXIV
    Registered Users, Registered Users 2 Posts: 8,493 ✭✭✭RedXIV


    Thanks for all the replies guys, am gonna pop up today after work and will let you know how I get on.


  • #8
    RedXIV
    Registered Users, Registered Users 2 Posts: 8,493 ✭✭✭RedXIV


    It was like going home to my mam :o

    Lovely lady was there

    "Ah did you make a mistake? No Problem love"

    and then proceeded to write down exactly where I needed to go, what number to look for and then called over an attendant to bring me there, all while assuring me that it wasn't my fault and everybody has this problem.

    Honestly, hands down, best customer service I've ever had.


  • #9
    jpmiddleton
    Registered Users, Registered Users 2 Posts: 79 ✭✭jpmiddleton


    com1 wrote: »
    Did something similar myself - put everything back in the box and brought it back with the receipt no problems at all - just a bit slow as there were loads of people in front of me (dont forget to take a ticket when you go to the returns counter)

    As has been said by a few, you should have no problems at all, just needs to be resellable.


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