help with set up of eircom bb

Conchurl

hi i went to set up Eircom broadband for my aunt today. the problem is it wont work through the filter it has to plugged straight into the phone line socket or it will show as no internet access i tried it in the two phone sockets in her house. any ideas why this is happening?

Spear

You'll need to provide some basic info at least.

What do the line stats say?
Is basic sync being achieved?
What VPI/VCI is set?
What username ans password are you using?

Conchurl

im sorry i dont know what you are talking about. all i know is when i use the filter and plug the phone and broadband in the same socket it wont work and when i plug the broadband in by it self (no phone or filter) in to the socket it works fine

jeffk

Conchurl wrote: »

im sorry i dont know what you are talking about. all i know is when i use the filter and plug the phone and broadband in the same socket it wont work and when i plug the broadband in by it self (no phone or filter) in to the socket it works fine

You have them connected the right way?

Conchurl

ya had it connected the right was the phone wire in the filter under the picture of the phone and the broadband into the other one on the filter.

jeffk

Very strange, did you have another filter to try? Or try holding the filter when its in, maybe the phone connection is wired badly and the weight of the filter makes it worse?

This is all guess work, Eircom broadband support in my experience are actually good, not free to call but they do help.

Conchurl

i will try a different filter tomorrow