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UPC - laptop reboot required everytime to get internet connection :(

  • 16-05-2011 9:47am
    #1
    Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭


    Hi
    I have UPC and cisco router provided by UPC. I have a laptop running windows 7. When I take my laptop home from work and start it up from hibernate mode, I receive connectivity fine, my skype works fine but the internet browser (firefox and IE) just wont connect. I have to restart the laptop, then the browsers will render the traffic with no problem! seeking much needed advice :)

    what can be the problem here? connectivity to UPC works fine, skype works fine, browsers ... no joy :(

    cheers!


Comments

  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    If it is 7 professional it would be understandable. Shut it down before you bring it home.


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    why would that make a difference?

    Its running ultimate edition


  • Registered Users, Registered Users 2 Posts: 342 ✭✭thomasjad


    Check your proxy settings. As far as I know skype does the proxy automatically, but your browsers might be set up to use the proxy in your work which would cause the problem.


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    thomasjad wrote: »
    Check your proxy settings. As far as I know skype does the proxy automatically, but your browsers might be set up to use the proxy in your work which would cause the problem.

    sorry should have said, checked proxies (we don't use a proxy in work), not an issue, a restart fixes the problem.


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    just thinking, I have on my proxy settings automatically detect proxy ticked... i wonder because i hibernated if when i connect to a different network the browsers are still caching the last networks settings? plausible? any way of checking or clearing the proxy cache?


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  • Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    This sounds more like a Windows issue than anything else. Not a broadband issue anyway, so moving thread to the Windows forum.

    DNS cache would be my only thought on the problem. Your work DNS will not be accessible from home. Maybe set OpenDNS servers on it.


  • Registered Users, Registered Users 2 Posts: 86,729 ✭✭✭✭Overheal


    you've tried just cycling the network adapter on and off, no? Right click your wireless icon and run the troubleshooter. if that doesnt detect any problem open network and sharing > go to adapter settings and Disable/then Re-Enable the wireless adapter.


  • Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    Try disabling the ip flood protection on your cisco modem


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    Overheal wrote: »
    you've tried just cycling the network adapter on and off, no? Right click your wireless icon and run the troubleshooter. if that doesnt detect any problem open network and sharing > go to adapter settings and Disable/then Re-Enable the wireless adapter.

    yeah tried this, no joy. only a reboot fixes the problem


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    jor el wrote: »
    This sounds more like a Windows issue than anything else. Not a broadband issue anyway, so moving thread to the Windows forum.

    DNS cache would be my only thought on the problem. Your work DNS will not be accessible from home. Maybe set OpenDNS servers on it.


    When i connect to a new network should it not pick up the new DNS settings?


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  • Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 94,288 Mod ✭✭✭✭Capt'n Midnight


    jon1981 wrote: »
    yeah tried this, no joy. only a reboot fixes the problem
    ask the IT people at work what scripts they run

    if you need a reboot , do you suspend or hibernate ?

    do you even logout before you suspend or hibernate ?


    TBH I can't really see the problelm you are expecting windows to not get upset at big changes

    you don't want really want your work laptop trying to autneticate or look for work shares on your home network


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    ask the IT people at work what scripts they run

    if you need a reboot , do you suspend or hibernate ?
    I just restart as normal
    do you even logout before you suspend or hibernate ?

    nope.

    I asked a work colleague to test his laptop out, same spec as mine. He has Eircom broadband at home. He went home, started it up from hibernated mode (didnt log out before hibernating), it worked fine.


  • Registered Users, Registered Users 2 Posts: 86,729 ✭✭✭✭Overheal


    ipconfig /renew ?


  • Registered Users, Registered Users 2 Posts: 414 ✭✭apoeiguq3094y


    how do you get assigned an IP and dns settings? is it automatic?

    If you go to network&sharing and "change adapter settings" -> go to properties for your network adapter. Then look at the IPV4 properties.

    There should be 2 tabs "General" and "alternate configuration". Are both of these set to automatic.?


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    how do you get assigned an IP and dns settings? is it automatic?

    If you go to network&sharing and "change adapter settings" -> go to properties for your network adapter. Then look at the IPV4 properties.

    There should be 2 tabs "General" and "alternate configuration". Are both of these set to automatic.?

    Hi Yep, there are both set to automatic, when i move from my work network to my home network, the DNS IP does change but still doesnt seem to render any webpages, it must be something on the DNS side right? I mean i can use skype and instant message.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭apoeiguq3094y


    jon1981 wrote: »
    Hi Yep, there are both set to automatic, when i move from my work network to my home network, the DNS IP does change but still doesnt seem to render any webpages, it must be something on the DNS side right? I mean i can use skype and instant message.

    Next time you move from work to home, you could try opening a command prompt, and typing.

    ping www.google.com

    which should give you something like this.
    c:\>ping www.google.com

    Pinging www.l.google.com [74.125.230.115] with 32 bytes of data:
    Reply from 74.125.230.115: bytes=32 time=19ms TTL=57
    Reply from 74.125.230.115: bytes=32 time=18ms TTL=57
    Reply from 74.125.230.115: bytes=32 time=20ms TTL=57
    Reply from 74.125.230.115: bytes=32 time=19ms TTL=57

    Ping statistics for 74.125.230.115:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 20ms, Average = 19ms
    if its able to resolve www.google.com to 74.125.230.115 (or similar) it means your DNS settings are ok.

    In the meantime, in Firefox, can you go to options - > advanced -> network -> connection settings and tell us if you have "no proxy", "auto detect", "manual" or "use system proxy" ticked?


  • Closed Accounts Posts: 5,756 ✭✭✭demanufactured


    Just shut down the laptop like any normal person would when you finish work.


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    Just shut down the laptop like any normal person would when you finish work.

    If I wanted to do that I would, thanks for your input...


  • Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 94,288 Mod ✭✭✭✭Capt'n Midnight


    jon1981 wrote: »
    If I wanted to do that I would, thanks for your input...
    what you want is not necessiarly what you get with windows , OSX is probably worse for "take it or leave it" but windows has a few foibles too

    have you waited at least 15 minutes to see if it's one of many windows timeouts ?

    have you tried logging out (not shutting down) to see if the problem only exists while logged in (if you aren't prepared to trouble shoot then all you deserve is the classic windows tech support response of "go figure" which roughly translates into "life is too short to waste time on something that isn't really a problem" seriously we are only talking about a few seconds - if it's taking minutes to shutdown/start windows then you have a different problem)

    what did your IT people say ?

    what is different between your laptap and your colleges (and unless imaged daily there will be a difference in the laptop) or their logon or the way they connect or the IP range


  • Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    what you want is not necessiarly what you get with windows , OSX is probably worse for "take it or leave it" but windows has a few foibles too

    have you waited at least 15 minutes to see if it's one of many windows timeouts ?

    have you tried logging out (not shutting down) to see if the problem only exists while logged in (if you aren't prepared to trouble shoot then all you deserve is the classic windows tech support response of "go figure" which roughly translates into "life is too short to waste time on something that isn't really a problem" seriously we are only talking about a few seconds - if it's taking minutes to shutdown/start windows then you have a different problem)

    what did your IT people say ?

    what is different between your laptap and your colleges (and unless imaged daily there will be a difference in the laptop) or their logon or the way they connect or the IP range

    my IT people are baffled as it doesnt happen with my other colleagues.

    hmmmm not sure i have waited 15mins after ive started it up, i'd probably have lost patience by then and just restarted. my girlfriend also hibernates her laptop in work and when she brings it home it connects to the web no problem, not windows 7 though.

    The reason i dont want to shut it down is because i take my work home with me some evenings and I have a lot of stuff open that im working on so i like to keep it open. I mean why have a hibernate function if you can't do that? seems reasonable, no?


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  • Registered Users, Registered Users 2 Posts: 86,729 ✭✭✭✭Overheal


    for oddball problems like these it might be best to reformat and reinstall. perhaps caused by a windows update gone strange.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭apoeiguq3094y


    Overheal wrote: »
    for oddball problems like these it might be best to reformat and reinstall. perhaps caused by a windows update gone strange.

    Its getting that bad, but I think you could hold off on a wipe for another day or 2.

    @jon1981 did you try that command prompt test? any luck?


  • Registered Users, Registered Users 2 Posts: 9,269 ✭✭✭MrVestek


    It's not a good practise to keep constantly putting your machine into hibernate as it will never have a proper reboot sequence this way.

    It can be detrimental to the OS. Just save yourself the extra minute or so worth of hassle and shut down / boot up your machine correctly.


  • Registered Users, Registered Users 2 Posts: 21,871 ✭✭✭✭Ash.J.Williams


    Finish work. Plug out network.

    from a command prompt, type: ipconfig/release

    close lid
    go home
    open laptop and try now.


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