UPC - laptop reboot required everytime to get internet connection :(

jon1981

Hi
I have UPC and cisco router provided by UPC. I have a laptop running windows 7. When I take my laptop home from work and start it up from hibernate mode, I receive connectivity fine, my skype works fine but the internet browser (firefox and IE) just wont connect. I have to restart the laptop, then the browsers will render the traffic with no problem! seeking much needed advice

what can be the problem here? connectivity to UPC works fine, skype works fine, browsers ... no joy

cheers!

Sponge Bob

If it is 7 professional it would be understandable. Shut it down before you bring it home.

jon1981

why would that make a difference?

Its running ultimate edition

thomasjad

Check your proxy settings. As far as I know skype does the proxy automatically, but your browsers might be set up to use the proxy in your work which would cause the problem.

jon1981

thomasjad wrote: »

Check your proxy settings. As far as I know skype does the proxy automatically, but your browsers might be set up to use the proxy in your work which would cause the problem.

sorry should have said, checked proxies (we don't use a proxy in work), not an issue, a restart fixes the problem.

jon1981

just thinking, I have on my proxy settings automatically detect proxy ticked... i wonder because i hibernated if when i connect to a different network the browsers are still caching the last networks settings? plausible? any way of checking or clearing the proxy cache?

jor el

This sounds more like a Windows issue than anything else. Not a broadband issue anyway, so moving thread to the Windows forum.

DNS cache would be my only thought on the problem. Your work DNS will not be accessible from home. Maybe set OpenDNS servers on it.

Overheal

you've tried just cycling the network adapter on and off, no? Right click your wireless icon and run the troubleshooter. if that doesnt detect any problem open network and sharing > go to adapter settings and Disable/then Re-Enable the wireless adapter.

cookie1977

Try disabling the ip flood protection on your cisco modem

jon1981

Overheal wrote: »

you've tried just cycling the network adapter on and off, no? Right click your wireless icon and run the troubleshooter. if that doesnt detect any problem open network and sharing > go to adapter settings and Disable/then Re-Enable the wireless adapter.

yeah tried this, no joy. only a reboot fixes the problem

jon1981

jor el wrote: »

This sounds more like a Windows issue than anything else. Not a broadband issue anyway, so moving thread to the Windows forum.

DNS cache would be my only thought on the problem. Your work DNS will not be accessible from home. Maybe set OpenDNS servers on it.

When i connect to a new network should it not pick up the new DNS settings?

Capt'n Midnight

jon1981 wrote: »

yeah tried this, no joy. only a reboot fixes the problem

ask the IT people at work what scripts they run

if you need a reboot , do you suspend or hibernate ?

do you even logout before you suspend or hibernate ?


TBH I can't really see the problelm you are expecting windows to not get upset at big changes

you don't want really want your work laptop trying to autneticate or look for work shares on your home network

jon1981

Capt'n Midnight wrote: »

ask the IT people at work what scripts they run

if you need a reboot , do you suspend or hibernate ?

I just restart as normal

Capt'n Midnight wrote: »

do you even logout before you suspend or hibernate ?

nope.

I asked a work colleague to test his laptop out, same spec as mine. He has Eircom broadband at home. He went home, started it up from hibernated mode (didnt log out before hibernating), it worked fine.

Overheal

ipconfig /renew ?

apoeiguq3094y

how do you get assigned an IP and dns settings? is it automatic?

If you go to network&sharing and "change adapter settings" -> go to properties for your network adapter. Then look at the IPV4 properties.

There should be 2 tabs "General" and "alternate configuration". Are both of these set to automatic.?

jon1981

apoeiguq3094y wrote: »

how do you get assigned an IP and dns settings? is it automatic?

If you go to network&sharing and "change adapter settings" -> go to properties for your network adapter. Then look at the IPV4 properties.

There should be 2 tabs "General" and "alternate configuration". Are both of these set to automatic.?

Hi Yep, there are both set to automatic, when i move from my work network to my home network, the DNS IP does change but still doesnt seem to render any webpages, it must be something on the DNS side right? I mean i can use skype and instant message.

apoeiguq3094y

jon1981 wrote: »

Hi Yep, there are both set to automatic, when i move from my work network to my home network, the DNS IP does change but still doesnt seem to render any webpages, it must be something on the DNS side right? I mean i can use skype and instant message.

Next time you move from work to home, you could try opening a command prompt, and typing.

ping www.google.com

which should give you something like this.

c:\>ping www.google.com

Pinging www.l.google.com [74.125.230.115] with 32 bytes of data:
Reply from 74.125.230.115: bytes=32 time=19ms TTL=57
Reply from 74.125.230.115: bytes=32 time=18ms TTL=57
Reply from 74.125.230.115: bytes=32 time=20ms TTL=57
Reply from 74.125.230.115: bytes=32 time=19ms TTL=57

Ping statistics for 74.125.230.115:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 19ms

if its able to resolve www.google.com to 74.125.230.115 (or similar) it means your DNS settings are ok.

In the meantime, in Firefox, can you go to options - > advanced -> network -> connection settings and tell us if you have "no proxy", "auto detect", "manual" or "use system proxy" ticked?

demanufactured

Just shut down the laptop like any normal person would when you finish work.

jon1981

demanufactured wrote: »

Just shut down the laptop like any normal person would when you finish work.

If I wanted to do that I would, thanks for your input...

Capt'n Midnight

jon1981 wrote: »

If I wanted to do that I would, thanks for your input...

what you want is not necessiarly what you get with windows , OSX is probably worse for "take it or leave it" but windows has a few foibles too

have you waited at least 15 minutes to see if it's one of many windows timeouts ?

have you tried logging out (not shutting down) to see if the problem only exists while logged in (if you aren't prepared to trouble shoot then all you deserve is the classic windows tech support response of "go figure" which roughly translates into "life is too short to waste time on something that isn't really a problem" seriously we are only talking about a few seconds - if it's taking minutes to shutdown/start windows then you have a different problem)

what did your IT people say ?

what is different between your laptap and your colleges (and unless imaged daily there will be a difference in the laptop) or their logon or the way they connect or the IP range

jon1981

Capt'n Midnight wrote: »

what you want is not necessiarly what you get with windows , OSX is probably worse for "take it or leave it" but windows has a few foibles too

have you waited at least 15 minutes to see if it's one of many windows timeouts ?

have you tried logging out (not shutting down) to see if the problem only exists while logged in (if you aren't prepared to trouble shoot then all you deserve is the classic windows tech support response of "go figure" which roughly translates into "life is too short to waste time on something that isn't really a problem" seriously we are only talking about a few seconds - if it's taking minutes to shutdown/start windows then you have a different problem)

what did your IT people say ?

what is different between your laptap and your colleges (and unless imaged daily there will be a difference in the laptop) or their logon or the way they connect or the IP range

my IT people are baffled as it doesnt happen with my other colleagues.

hmmmm not sure i have waited 15mins after ive started it up, i'd probably have lost patience by then and just restarted. my girlfriend also hibernates her laptop in work and when she brings it home it connects to the web no problem, not windows 7 though.

The reason i dont want to shut it down is because i take my work home with me some evenings and I have a lot of stuff open that im working on so i like to keep it open. I mean why have a hibernate function if you can't do that? seems reasonable, no?

Overheal

for oddball problems like these it might be best to reformat and reinstall. perhaps caused by a windows update gone strange.

apoeiguq3094y

Overheal wrote: »

for oddball problems like these it might be best to reformat and reinstall. perhaps caused by a windows update gone strange.

Its getting that bad, but I think you could hold off on a wipe for another day or 2.

@jon1981 did you try that command prompt test? any luck?

MrVestek

It's not a good practise to keep constantly putting your machine into hibernate as it will never have a proper reboot sequence this way.

It can be detrimental to the OS. Just save yourself the extra minute or so worth of hassle and shut down / boot up your machine correctly.

Ash.J.Williams

Finish work. Plug out network.

from a command prompt, type: ipconfig/release

close lid
go home
open laptop and try now.