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Issue with voucher from Pigsback for a hotel

  • 15-05-2011 7:02pm
    #1
    bungler
    Closed Accounts Posts: 831 ✭✭✭


    The other day me and the missus decided to buy a voucher for a hotel in Meath off Pigsback.com.

    Its for the value of €230 and we got it for €50. it's for one night B&B. I read all the fine print as they listed it and says can only be used Sunday-Thursday.

    We decided to go away Sunday 5th May. Just rang the hotel and when we said this to them a little snotty receptionist said thats a bank holiday weekend and we cant use it.

    I said that in their 10 points of "fine Print" it says nothing about a bank holiday and she said "well it should so sorry you cant come that weekend"

    Has anyone got any advice on this or am i entitled to still go, or more to the point who takes responsibilty for this Pigsback or the hotel?

    Cheers in advance


Comments

  • #2
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Complaints


    In order to make a complaint please contact us at memberservices@pigsback.com
    Redemption Refusal

    (a) If, upon presentation of the Voucher the Merchant refuses to supply some or all of the Voucher Products in accordance with the terms of the Deal, you may request a refund.

    (b) In order to request a refund arising from the refusal by the Merchant to redeem the Voucher in accordance with the terms of the Deal please contact us at memberservices@pigsback.com outlining your experience with the Merchant and providing the reasons for the refusal, if any reason was given.

    (c) We shall reserve the right, in our sole discretion, to approve or deny any such refund request in accordance with Applicable Laws.

    http://www.pigsback.com/pages/3/49/280.aspx?pbq=464,464,VOVTL


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