Goggles4u & Specsavers question

dublogic

Hi,
I recently received two pairs of glasses from Googles4u glasses at an amazing price. Both the glasses have the wrong prescription in them. I got the eye test at Specsavers so I'm pretty sure it was correct - I have contacted support at Goggle4u and they have said they will replace the glasses straight away however now I'm paranoid about the prescription being wrong so I need someone who knows about these things to perhaps have a look at the attached prescription - my "paranoia" is regards the left eye.



You see if I get a pair of reading glasses the magnification is 2.25 which is correct as regards the right eye in the prescription however the left eye in the attached document (picture) is 0.50 - does this seems about right? i.e. could there be such a difference between eyes.


I realise this is a piece of string question as we all have different eyes however if someone says it’s an obvious mistake (maybe a typo?) I will go back to specsavers - the optician was very professional and thorough so I doubt it however I am trying to find out where the problems lies before I reorder my glasses.


Thanks in advance,

nino1

it is very possible that your two eyes could have that difference in perscription, its called anisometropia.

i don't mean to sound harsh but you get what you pay for.
you pay peanuts you get monkeys.

most opticians will not check glasses that they didn't dispense and why should they? its not their mistake.

dublogic

Thanks Nino

endplate

Dublogic. You can do a simple check. Look at some stationary object in the distance. Cover one eye with your hand and see how clearly you can see the object. Now swap over and in theory the eye with the bigger sphere should see the far away object much better than the other. Mistakes can happen tho so if in doubt get your eyes rechecked in SS and confirm that if you entered the prescription online that you entered it correctly.

Nino1. I run a online site and I share the exact same equipment and stock as I use in my physical shop. Just cos a online stores can offer a better price due to bigger audience available to buy from them doesn't mean the quality is less. Oh and a consumer is better protected buying online then buying in a physical shop by law.

Daisies

OP, if you go back in and explain nicely to Specsavers they will probably check to see if the glasses are what they prescribed.

nino1

endplate wrote: »

Nino1. I run a online site and I share the exact same equipment and stock as I use in my physical shop. Just cos a online stores can offer a better price due to bigger audience available to buy from them doesn't mean the quality is less.

The problem with buying glasses online is if you have a problem with your glasses is the problem the prescription from the eye exam or were the glasses made up incorrectly. how do you know?
at least if you get both in the same place you can go back and they can find out.

how could you expect to go back to an optician where you took your perscription away and got your glasses made up online and expect them to sort it out for you?

endplate wrote: »

Oh and a consumer is better protected buying online then buying in a physical shop by law.

I think i would be much more confident of getting a refund etc by going back to an opticians and dealing with the manager face to face than getting a refund through phone calls or emails of an online site!!

Moonbeam

Imagine being able to do both,buy online and then go in to the physical shop if you have issues.
Bring the glasses in to specsavers and ask them to take a reading of the prescription for you,then you will know if it is correct.

nino1

Moonbeam wrote: »

Imagine being able to do both,buy online and then go in to the physical shop if you have issues.
Bring the glasses in to specsavers and ask them to take a reading of the prescription for you,then you will know if it is correct.

I brought a pair of glasses online before that were terrible. never again.
brought the glasses into specsavers to get glasses checked but they wouldn't check them because they didn't make them up. went to another independent optician and they wouldn't check them either.
I don't really blame them tbh.
I got want i paid for. won't make the same mistake again

Moonbeam

I bought my current ones online from a uk optician,they are perfect and never had a problem.
They are not super cheap but were alot cheaper then the same in vision express.

Stiofain2006

How do you get your prescription from Specsavers? Are they obliged to give it to you?

jwabh

ask for it, legally they're obliged by law to give it to you under the opticians act 1956. The part they may not give is the pd or papillary distance, which technically is not part of the prescription.