EBAY PHONE - How to return to HTC

Blink182rock

Hello guys....

got a phone on ebay that was purchased in Ireland this year and has 2 years warranty but don't know which store was bought in and dont have receipt ... how can I get around this ?

can I find out where it was bought .. no reply from seller so far!!

thanks !!

Davy

What make of phone is it?

Blink182rock

HTC DESIRE HD

Davy

Is there something wrong with it?

The phone does come with 24 month warranty.

Blink182rock

yeah and its only a few months old ...

but if anything goes wrong I have to bring it back to the retailer says HTC ....

I didn't get it in a retailer ... !!

Davy

You can post it directly to htc in the uk

Blink182rock

sweet....

Do you know how one would go about this

kmart6

Blink182rock wrote: »

sweet....

Do you know how one would go about this

I'd say if you were to do a quick Google search for HTC address' you'd find one....

Blink182rock

kmart6 wrote: »

I'd say if you were to do a quick Google search for HTC address' you'd find one....

im sure I would but you know the ins and outs of the warranty ,,,


Ill get on Google to have a read anyway !!

Squeeonline

I've often been wondering about this too in case my phone (SGS) dies on me.

What do you need to include when posting it to the manufacturer re. forms etc?

Blink182rock

I emailed HTC ... There trying to put me off posting but when they give me the details (hopefully tomorrow) ill post back ....

evolutionqy7

Just ring them. It will be far faster than going through emails.

Blink182rock

I did ..after long time waiting .. they were very unhelpful and put it off as much as possible ,,

will try again .. get different Representative ..

Hogzy

Blink182rock wrote: »

I did ..after long time waiting .. they were very unhelpful and put it off as much as possible ,,

will try again .. get different Representative ..

Im shocked at hearing this. I had to return my Desire (Non HD version) last year for a mainboard replacement. They didnt even ask for a receipt or for me to go to Meteor (where i bought it). They were extremely helpful despite the phone taking an age to get back to me.

The repair center is somewhere in Milton Keynes in the UK.

HTC Repair T&C

Communications House,
Presley Way,
Crownhill,
Milton Keynes,
MK8 0ES,
UK

Blink182rock

really ? this is very good news for the rest of us ...

how did you go about it ??

you ring them ,, what they tell you to do ? as in documentation etc ?

Hogzy

Blink182rock wrote: »

really ? this is very good news for the rest of us ...

how did you go about it ??

you ring them ,, what they tell you to do ? as in documentation etc ?

I emailed them initially and they gave me all the details about what to do and who to send it to. Just read the T&C's i posted above. They send you a ticket sheet which you must fill out and include with the phone when sending for repair

Blink182rock

cheers man

mickoneill30

Blink182rock wrote: »

Hello guys....

got a phone on ebay that was purchased in Ireland this year and has 2 years warranty but don't know which store was bought in and dont have receipt ... how can I get around this ?

can I find out where it was bought .. no reply from seller so far!!

thanks !!

Was it second hand? I don't know about HTC but a lot of manufacturers have a bit in their warranty about it not being transferrable. So if it is second hand read the warranty and don't mention it being second hand when dealing with HTC.

If it was new your eBay seller was probably a retailer. You could pester them about getting it fixed.

Kenny Logins

Can they do that? A warranty is a warranty, no?

HTC 01 6968474

mickoneill30

Kenny Logins wrote: »

Can they do that? A warranty is a warranty, no?

HTC 01 6968474

I'm not saying HTC do. I'm just saying some vendors do.

A warranty is a set of terms decided by the manufacturer. They can say what they want in it BUT if it's bought new then your statutory rights normally are better than a warranty. If the warranty gives you less than the statutory rights then the vendor has to give you those rights. It doesn't matter what the warranty in that case.

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/guarantees.html

I'm not sure if statutory rights are given when something is bought second hand though.