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Duped into a 12 month contract by Eircom

  • 10-05-2011 12:48pm
    #1
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,971 ✭✭✭


    In late March I received a call from Eircom offering to upgrade my 8mb ngb broadband to 24mb for no extra charge if I opted for a 12 month contract. I was told this was because i was a valued customer.I agreed there and then as I was told that this was an offer open to me for one day only. It was not explained to me that I had no rights under the distance selling legislation "cooling off period" of one week to change my mind if I was not pleased with the service as that does not apply to changes in existing contracts,only to new ones.

    As it happened I had serious trouble with my broadband upgrade and needed two engineer callouts ( today I am home waiting for a 3rd).I also had to purchase a new modem on the advice of an Eircom tech, it has helped but came at unexpected expense. I have rang Eircom to cancel my BB but have been told I face a large cancellation fee if I do and after buying a new modem I feel it's an overly larger expense.

    I am extremely annoyed and disappointed that I was essentially duped into a 12 month contract for an upgrade that has been rolled out contract free to others less than 6 weeks later. I think that I and the other "valued customers" duped into agreeing to a 12 month contract should have that removed from the terms of our arrangement with Eircom so we can leave freely like the vast majority of other customers who received the same upgrade.


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    _Whimsical_ wrote: »
    In late March I received a call from Eircom offering to upgrade my 8mb ngb broadband to 24mb for no extra charge if I opted for a 12 month contract. I was told this was because i was a valued customer.I agreed there and then as I was told that this was an offer open to me for one day only. It was not explained to me that I had no rights under the distance selling legislation "cooling off period" of one week to change my mind if I was not pleased with the service as that does not apply to changes in existing contracts,only to new ones.

    As it happened I had serious trouble with my broadband upgrade and needed two engineer callouts ( today I am home waiting for a 3rd).I also had to purchase a new modem on the advice of an Eircom tech, it has helped but came at unexpected expense. I have rang Eircom to cancel my BB but have been told I face a large cancellation fee if I do and after buying a new modem I feel it's an overly larger expense.

    I am extremely annoyed and disappointed that I was essentially duped into a 12 month contract for an upgrade that has been rolled out contract free to others less than 6 weeks later. I think that I and the other "valued customers" duped into agreeing to a 12 month contract should have that removed from the terms of our arrangement with Eircom so we can leave freely like the vast majority of other customers who received the same upgrade.

    Hi Whimsical
    I am very sorry to hear that you have had this experience. If you PM me your accopunt details / line no. I can chase this for you and hope to be able to help you here.
    Tony


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