Whats the law on warranty after replacement?

mamakitten

Hi, I am wondering does anyone know what the law is on a warranty after replacing a faulty item? I bought a Kenwood KMix last Nov and have had some problems with switching it on since the start. It was only a minor problem but I brought it back to the shop in March as I was worried it might get worse and go completely. Anyway the shop sent it back to Kenwood who said it was the PC board which they replaced. When I got it back the problem was still the same so I brought it back to the shop. They sent it off again to Kenwood and today the girl in the shop rang to say Kenwood are replacing the KMix (they are obviously replacing it because they havent a clue whats wrong!) but my warranty will still be the same ie from when I originally bought it in Nov, not from when I receive the new one, (its a 12mth warranty). My thinking is that the item was faulty from the beginning and if they are giving me a totally new one surely it should come with a new warranty? Thanks!

P. Breathnach

They are within their rights: the appropriate date from which the warranty should run is the date of your original purchase.

But I wouldn't worry about it, because the warranty is less important than your rights under The Sale of Goods and Supply of Services Act, and that does not limit your rights to 12 months; they extend to the reasonable life of the product (true, there is room to argue about how long that is, but that's material for another thread).

foggy_lad

P. Breathnach wrote: »

They are within their rights: the appropriate date from which the warranty should run is the date of your original purchase.

But I wouldn't worry about it, because the warranty is less important than your rights under The Sale of Goods and Supply of Services Act, and that does not limit your rights to 12 months; they extend to the reasonable life of the product (true, there is room to argue about how long that is, but that's material for another thread).

but under the sale of goods act the reasonable life of the product is not linked to the purchase date but the length of time you own it, so your mixer will be new with the same reasonable lifespan as a new one rather than a year old mixer.

mamakitten

Ok thanks!

UrbanSea

That's true,was surprised when I found out aswell. Replaced a kettle for someone at work one day. Warranty is from the first purchase,not the replacement.