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Is HIDevolution any good?

  • 09-05-2011 06:56PM
    #1
    shuffles03
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭


    I'm looking into upgrading my laptop in the summer and have my eye on an Alienware M18X. The Irish Dell site is charging roughly €2,800 for my setup but I've been told that if I buy from HIDevolution (a US reseller) I'll be able to purchase it for a lot less.

    I config'd an M18X on their site and it came out at roughly €1,900 when converted. According to reviews I've read, people who have purchased from overseas have not been charged import taxes on their systems as HIDevolution marks the items as 'gifts' (under $1,000). Apparently the only extra cost is international shipping which equates to $120.

    Has anyone ever used HIDevolution and can verify this? This might sound like a gimmicky benefit but I also like the fact that since I'd be buying from a US reseller, I can now custom the name plate on the base of the laptop (the Irish site only ships plates with 'M18X' written on it. Small I know but still pretty cool.

    I know it's a lot to spend on a laptop but I've always wanted an Alienware (I know I could build a desktop that's a lot more powerful and a lot cheaper but I need a laptop) and if this route of purchasing one is true, €1,900 for a gaming laptop with dual 6970's is pretty sweet!

    Any feedback on this would be much appreciated.

    Cheers.


Comments

  • #2
    contact23
    Closed Accounts Posts: 51 ✭✭contact23


    Hi how did you get on ? did you place an order ?as I am thinking of using the same guy , appreciate any feedback


  • #3
    calvinxu
    Registered Users, Registered Users 2 Posts: 1 ✭calvinxu


    It's been five days since I received my new laptop. I would say this is a bad experience of buying laptop from HID evolution. Their customer service sucks, sometimes they did not reply emails for some reason I d never know. I mean, before I made the purchase, they were good at communication, however, after that, they just ignore you. For two times, the only chance I get their replies were after I spoke to the agents via phone, but were these replies useful?? They are just not in time.
    For the product, I bought a brand new Asus G75, but the touchpad was already dead before I receive the computer. On the phone, their agents said this was not their fault. But it was a brand new laptop with some minor modifications, how could it be with a broken touchpad on it??? I never used the touchpad to play games!! I called Asus for one hour to do troubleshooting yesterday after the call with your customer service, and nothing was happened with the touchpad. It was hardware problem. I will ship it to Asus, and it will cost me more money, and more importantly, I spent too much time on this shix.
    Anyway, that's what I want to say to HID evolution, whether they can see it or not, I would share this online and let more ppl know.

    They told me to call them so that they can help; however, no one answered the phone. I have to leave the feedback without choice because I at least spend two days on solving this problem and wait to see if I could get some helps from them. I was disappointed that they told me to go to Asus for help. Okay, I am shipping the laptop to Asus by using warranty, and now they come back to me said they will make sure to help me. What is this?? Who could be that irresponsible of their customers? I quit, I mean I am not professional and I cannot disassemble the laptop and take the risk to make it even messed up.

    I do not want to push people, but I do not want anyone to push me neither. If they could keep a good communication with their customers but not to avoid helping people at first time, I would not be this mad even I have got a laptop with broken touchpad.

    Now, I need to use the warranty to fix a BRAND NEW laptop.


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