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Dell 15R - Win7 crash.

Anchises · 2011-04-30 22:22:49

My son's Dell laptop has failed - the Hard Drive is damaged. I've replaced the drive and everything seems fine. I installed Ubuntu as a test. It works but not all peripherals are working ... not important. I intend to go back to Win 7....... However, He did not make a set of system restore disks, and Dell do not provide…

30-04-2011 10:22pm

#1

Anchises

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My son's Dell laptop has failed - the Hard Drive is damaged.
I've replaced the drive and everything seems fine. I installed Ubuntu as a test. It works but not all peripherals are working ... not important.

I intend to go back to Win 7.......
However, He did not make a set of system restore disks, and Dell do not provide win 7 cds with the laptop.

So - where to go now ?

How do i get a copy of Win 7 -we have a key on the underneath of the laptop.

Would Dell provide a replacement set of CDs -for a price ?
It's still under warranty -but I assume that does not cover screwing the software install and not making your system cds.

Or would they provide a drive under warranty with the software installed ?
I assume it was ok to remove the drive. It's Saturday - we needed it immediately..........

Any advice on where to go next ?

A.

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Comments

#2 30-04-2011 11:01pm

Kinetic^

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They usually require you to send the laptop back to them.

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#3 01-05-2011 2:29am

Hal Emmerich

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This thread maybe.

I've never done it.

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#4 01-05-2011 12:31pm

norbert64

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If you're still under warranty, get it back to them ASAP and have them sort it out.
Don't tell them you replaced the drive though.
Also if possible, *stipulate that you want the proper factory image and recovery partition on the new drive.

*Provided that is, you don't have any major file recovery requirements here?

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#5 01-05-2011 1:14pm

Anchises

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Think I'll do that - re-install the old drive.

All attempts to revive it have failed.

If they were aware of the drive swap - the unit's being opened, would that invalidate a warranty ? They provide the service manuals on line, which provide the possibility of a user doing that kind of thing.

I've sent bare drives back under warranty before, but now that I think of it , they were from desktops.

We will have to live without the lost files

D.

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#6 02-05-2011 3:19pm

duckysauce

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ring them they will post drivers and win 7 cd out to you if its under warranty , did you buy a hard drive yourself ??

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