Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

broadband usage meter

  • 27-04-2011 11:47am
    #1
    psychosax
    Registered Users, Registered Users 2 Posts: 31 ✭


    Hi, I just downloaded the broadband usage meter and was shocked to find that as of 12.45 today my usage is at 176% of my monthly allowence!!!!

    as my bill cycle is from 22nd of each month how is this possible? No way I've used that much in less than 5 days!!

    can someone look into this for me?

    ta


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    psychosax wrote: »
    Hi, I just downloaded the broadband usage meter and was shocked to find that as of 12.45 today my usage is at 176% of my monthly allowence!!!!

    as my bill cycle is from 22nd of each month how is this possible? No way I've used that much in less than 5 days!!

    can someone look into this for me?

    ta

    Hi psychosax,

    The broadband usage works on a monthly (calendar) basis which is counted from the start to the end of every month. As hundreds of customers are on different billing cycles it is simpler to work on a month by month structure .

    Thanks, Mark


  • #3
    psychosax
    Registered Users, Registered Users 2 Posts: 31 ✭psychosax


    eircom: Mark wrote: »
    Hi psychosax,

    The broadband usage works on a monthly (calendar) basis which is counted from the start to the end of every month. As hundreds of customers are on different billing cycles it is simpler to work on a month by month structure .

    Thanks, Mark


    :eek: does that mean Im gonna be charged extra????

    thanks for reply Mark btw


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    psychosax wrote: »
    :eek: does that mean Im gonna be charged extra????

    thanks for reply Mark btw

    Hi psychosax

    Can you PM your tel no: or account number and I will check it out for you.

    Thanks, Mark


  • #5
    number_1
    Registered Users, Registered Users 2 Posts: 141 ✭✭number_1


    eircom: Mark wrote: »
    The broadband usage works on a monthly (calendar) basis which is counted from the start to the end of every month. As hundreds of customers are on different billing cycles it is simpler to work on a month by month structure .

    Does that mean if a customer sees usage above 100% then they may not have actually exceeded their allowance, and vice versa?

    Let's say for example a customer has a 10 GB allowance and has a monthly billing cycle starting on the 15th. For the first half of month 1 they use nothing out of their allowance, but they use 10 GB in the second half (after the 15th) of month 1. Then in month 2 they use 10 GB before the 15th and use nothing for the second half of month 2.

    The usage meter will tell this customer that they have stuck to their allowance in each calendar month, however they will have used twice their allowance (20 GB) in one monthly billing cycle.

    Would Eircom consider that customer to have exceeded their monthly allowance or would they consider the customer to have abided by their allowance?


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    number_1 wrote: »
    Does that mean if a customer sees usage above 100% then they may not have actually exceeded their allowance, and vice versa?

    Let's say for example a customer has a 10 GB allowance and has a monthly billing cycle starting on the 15th. For the first half of month 1 they use nothing out of their allowance, but they use 10 GB in the second half (after the 15th) of month 1. Then in month 2 they use 10 GB before the 15th and use nothing for the second half of month 2.

    The usage meter will tell this customer that they have stuck to their allowance in each calendar month, however they will have used twice their allowance (20 GB) in one monthly billing cycle.

    Would Eircom consider that customer to have exceeded their monthly allowance or would they consider the customer to have abided by their allowance?

    Hi number_1

    Here is a helpful link to your query - http://bit.ly/h3m7dQ

    In addition the usage is always billed as backdated so if you received a bill in the middle of April -

    A monthly bill will show any excess usage for March, a bi-monthly bill will include Februarys excess usage.

    Any excess usage for April usage will not be billed until May.

    However customers may view their usage in real time the usage will not be tallied until the end of the month. Then will be applied on the customers subsequent bill.

    The usage reverts back to 0 at the start of each month.


    This insures there is no overlapping of excess usage charges.

    If you have any follow up queries let me know.


    Thanks, Mark


  • Advertisement
  • #7
    psychosax
    Registered Users, Registered Users 2 Posts: 31 ✭psychosax


    eircom: Mark wrote: »
    Hi psychosax

    Can you PM your tel no: or account number and I will check it out for you.

    Thanks, Mark


    pm sent:(

    i thought that since my broadband and phone are part of the one package it would all be linked together? same billing cycle?


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    psychosax wrote: »
    pm sent:(

    i thought that since my broadband and phone are part of the one package it would all be linked together? same billing cycle?

    Hi psychosax,

    I got your DM thanks, i will look into your usage and get back to you by tomorrow at the latest.

    Thanks, Mark


  • #9
    psychosax
    Registered Users, Registered Users 2 Posts: 31 ✭psychosax


    got my 21st April bill this morning and there is a excess usage charge of €16.50:(


  • #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    psychosax wrote: »
    got my 21st April bill this morning and there is a excess usage charge of €16.50:(

    Issue dealt with on below thread: :)

    http://www.boards.ie/vbulletin/showthread.php?t=2056252478

    Mark


Advertisement