Eircom NGB BB Connection Dips

VampiricPadraig

I have been noticing over the past few days now that my connection is dipping at times, for example.

I would be on TeamSpeak and whenever anyone speaks, it would cut out

"I bought a new..................*dip*.........computer part today"

And I even notice it when I am playing video games. When playing Call of Duty: Black Ops on the Xbox 360, the game would freeze and "Connection Interrupted" would appear on the screen for a second and then resume.

The dip would last for say 5 seconds each and would occur every few minutes.

I have restarted the modem and checked all the usual stuff.

Line Attenuation 28/12 dB

Thanks in Advance
(And I know that eircom staff are not in until tomorrow, but if anyone wants to help, that would be brilliant)

eircom: Mark

VampiricPadraig wrote: »

I have been noticing over the past few days now that my connection is dipping at times, for example.

I would be on TeamSpeak and whenever anyone speaks, it would cut out

"I bought a new..................*dip*.........computer part today"

And I even notice it when I am playing video games. When playing Call of Duty: Black Ops on the Xbox 360, the game would freeze and "Connection Interrupted" would appear on the screen for a second and then resume.

The dip would last for say 5 seconds each and would occur every few minutes.

I have restarted the modem and checked all the usual stuff.

Line Attenuation 28/12 dB

Thanks in Advance
(And I know that eircom staff are not in until tomorrow, but if anyone wants to help, that would be brilliant)

Hi VampiricPadraig,

Can you Pm me with your eircom telephone number or account number and I will check that out for you.

Thanks, Mark

VampiricPadraig

PM sent to you Mark

eircom: Mark

VampiricPadraig wrote: »

PM sent to you Mark

Hi VampiricPadraig,

I got your PM with the details thanks, I will need to look into the gaming issues you have been having and I will get back with an update in a few days.

Thanks, Mark

VampiricPadraig

Thanks Mark

eircom: Mark

VampiricPadraig wrote: »

Thanks Mark

Hi VampiricPadraig,

Apologies for the delay it may be tomorrow before I get an update on your issue.

Thanks, Mark

eircom: Mark

VampiricPadraig wrote: »

I have been noticing over the past few days now that my connection is dipping at times, for example.

I would be on TeamSpeak and whenever anyone speaks, it would cut out

"I bought a new..................*dip*.........computer part today"

And I even notice it when I am playing video games. When playing Call of Duty: Black Ops on the Xbox 360, the game would freeze and "Connection Interrupted" would appear on the screen for a second and then resume.

The dip would last for say 5 seconds each and would occur every few minutes.

I have restarted the modem and checked all the usual stuff.

Line Attenuation 28/12 dB

Thanks in Advance
(And I know that eircom staff are not in until tomorrow, but if anyone wants to help, that would be brilliant)

Hi VampiricPadraig,

I had your line checked to see if there is an fault, it was testing fine. Given you are on an NGB package and the line should be capable of the "up to 8MB speeds".

I spoke to managers in broadband support and the DSL sync is also showing no issues. So they asked you try the following tutorial - http://bit.ly/auwOq2 they set up for online gaming and get back to us.

Thanks, Mark

VampiricPadraig

Sorry about the delay Mark.

It wasn't my line at all, it seems to be a computer problem. I have booted into different Operating Systems and don't seem to get this problem. I will have to investigate this further.

Thanks for checking the line anyway

~VampiricPadraig

eircom: Mark

VampiricPadraig wrote: »

Sorry about the delay Mark.

It wasn't my line at all, it seems to be a computer problem. I have booted into different Operating Systems and don't seem to get this problem. I will have to investigate this further.

Thanks for checking the line anyway

~VampiricPadraig

No problem,

Thanks for getting back to me.

Mark