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Downgrading Sky package by e-mail

  • 22-04-2011 1:44pm
    #1
    ixtlan
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭


    Just a rant...

    last October I removed my movie package. It was surprisingly easy. I went to the contact us form on the web site, chose cancel or downgrade as the subject and explained what I wanted. I got the automated reply and a few hours later a confirmation that my 30 days notice had started.

    Apr 5th, I did the same to remove my HD package. Automated response, and then nothing. April 12th, I entered another request, explaining that I had heard nothing beyond the automated response. Automated response, and then nothing. Apr 18, I entered another request, etc etc... Automated response, and then nothing.

    Today, 17 days after the original request I got a real response.

    Thank you for contacting Sky Help Centre.

    As your account is registered in the Republic of Ireland, you will need to contact our Customer Services team direct on 0818 719 819.

    I suppose there is nothing for me to do other than call, paying Sky for the call, and probably endure someone trying to talk me out of the downgrade. It's just rather frustrating, especially since it worked via e-mail just a few months ago.

    I've seen the alternate national number listed on a previous thread, but that seems to be gone from saynoto1890, so I'm assuming they have closed that option.

    Isn't the Internet wonderful for allowing people to vent their trivial frustrations!

    Ix.


Comments

  • #2
    TrustedApple
    Closed Accounts Posts: 5,678 ✭✭✭TrustedApple


    Why are you giving out you might get 50% of your bill or 7.50 for 4 weaks of HD Mix if you tell them you moving to UPC or getting freeset in

    Have a look at the thread here
    http://www.boards.ie/vbulletin/showthread.php?t=2056233460&page=7


  • #3
    FIRE
    Registered Users, Registered Users 2 Posts: 363 ✭✭FIRE


    Try this guy

    stephenvanrooyen@skycustomersupport.com

    I got plenty of joy each time I contacted him


  • #4
    Sir Oxman
    Closed Accounts Posts: 8,492 ✭✭✭Sir Oxman


    FIRE wrote: »
    Try this guy

    stephenvanrooyen@skycustomersupport.com

    I got plenty of joy each time I contacted him


    To the OP - I mailed to cancel and got the week-long delayed mail back saying no can do you're Irish, so fired them off another email telling them under no circumstances was I ringing that number in Cork, got an email back from a real person followed by a cancellation letter confirming it with that email address posted above.

    Don't take no for an answer!


  • #5
    ixtlan
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭ixtlan


    Hi everyone,

    So, it's taken about 6 weeks, and many e-mails, but Sky rang me on my mobile today, apologised for not acting on my HD deactivation request, said they would credit me with €15, marked HD as cancelled from today, and told me they were investigating why they had not acted on my request within 48 hours of the original contact.

    and all it took was this...

    16 May, mail to Stephen van Rooyen, automated response, and a phone call on May 19!
    9 May, mail to Stephen van Rooyen, automated response, nothing else.
    26 April, mail to Stephen van Rooyen, automated response, nothing else.

    26 April, semi-automated response saying that as I am in Ireland I must call you, paying for the call, and therefore cannot downgrade online. I consider this an unacceptable answer.

    18 April, completed "contact us" form, automated response, nothing else.
    12 April, completed "contact us" form, automated response, nothing else.
    5 April, completed "contact us" form, automated response, nothing else.

    This did become a matter of principle, refusing to pay a few cents for the call to cancel a €15 monthly charge, which is a bit dumb, but hey!

    Ix.


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