Hmv returns policy

greenman09

Wonder can anyone shed any light in this.bought a blu ray for oh for bday but turns out she already had it.took back to above shop with receipt unopened and had card I used to pay. Girl at desk told me they only exchange or issue credit note. I have no issue here as I took a credit nite to use another time, but since when dud they stop issuing refunds?

Leeg17

They'll only issue a refund for a product that's defective on their part, or sometimes around Christmas time within 21days and proof of receipt.

They don't even have to offer a credit note but that's just them hoping to keep your custom in the future.

I'd take the credit note.

ronaneire

Wasn't that always their policy, unless the goods are faulty they will issue a refund. But if it's unwanted or just a return you get a credit note.

jack presley

That must be a new policy for HMV. I know they're totally within their rights to just issue a credit note but I've never had a problem returning stuff to them before, even stuff that I listened to once and thought it was crap.

krudler

I used to work for them and we gave refunds as long as it was within 21 days and had the original packaging. if people were taking the piss with it and doing multiple returns we wouldnt but someone who bought something and brought it back a few days later was no hassle. check the back of the reciept it should have the returns policy on there

calex71

Just looking at an old receipt I had here,

We will exchange most items purchased in error or unwanted gifts provided that they are returned within 21 days in perfect condition accompanied by a receipt.

greenman09

calex71 wrote: »

Just looking at an old receipt I had here,

Same as. Took the credit note so I can use it towards something down the line

the groutch

greenman09 wrote: »

Same as. Took the credit note so I can use it towards something down the line

I'd use it quickly, HMV are in big trouble financially and will do well to see out the year