Business Scam doing the rounds

maxer68

Had call last week at about 6.30pm. Guy was looking for about €2500 worth of goods. Gave credit card details including address, CVV etc.

He wanted to have someone collect the goods about an hour later as they were wanted for an "event" next morning and "another supplier let them down." (gave name of supplier and names of people in that compnay to give the story more credibility)

Very plausible except the poducts he choose didn't match time of year and was a little too random.

I had the card address verified and it all came up trumps, but little man in my head said no. So I told him the card could not be verified as floor limit for phone orders was €100 and mastercard clearance centre was closed. He then gave me a visa number which had a number missing - he said he'd ring back, which he did, but I decided not to take the call.

Today I get call from Streamline (ulster bank card services) about a transaction yesterday for over €3000. Its a valid transaction from a regular customer, so no issue with that, but they told me they had come across several stolen card transactions in the past couple of weeks for similar amounts and were doing a security check - I gave details of the above and it seems the scam is as written.

So if you get a large order from someone who wants to get a courier / someone else to collect and wants to pay by crad over the phone - don't do it unless you know them.

ssbob

maxer68 wrote: »

Had call last week at about 6.30pm. Guy was looking for about €2500 worth of goods. Gave credit card details including address, CVV etc.

He wanted to have someone collect the goods about an hour later as they were wanted for an "event" next morning and "another supplier let them down." (gave name of supplier and names of people in that compnay to give the story more credibility)

Very plausible except the poducts he choose didn't match time of year and was a little too random.

I had the card address verified and it all came up trumps, but little man in my head said no. So I told him the card could not be verified as floor limit for phone orders was €100 and mastercard clearance centre was closed. He then gave me a visa number which had a number missing - he said he'd ring back, which he did, but I decided not to take the call.

Today I get call from Streamline (ulster bank card services) about a transaction yesterday for over €3000. Its a valid transaction from a regular customer, so no issue with that, but they told me they had come across several stolen card transactions in the past couple of weeks for similar amounts and were doing a security check - I gave details of the above and it seems the scam is as written.

So if you get a large order from someone who wants to get a courier / someone else to collect and wants to pay by crad over the phone - don't do it unless you know them.

I dont understand the scam here especially if the card verified, if that was the case no one would trust anyone going in buying a TV on their credit card.

maxer68

Retailers are now 100% liable if a card is subsequently reported as stolen and cardholder was not present for the sale.

If he called into our showroom and entered a pin number, then there would be no issue.

Here, the order is placed by phone with all the correct card details but a third party collects the goods and that the last you'll see of them. - I think it happened to another boards member a few months ago.

ssbob

maxer68 wrote: »

Retailers are now 100% liable if a card is subsequently reported as stolen and cardholder was not present for the sale.

If he called into our showroom and entered a pin number, then there would be no issue.

Here, the order is placed by phone with all the correct card details but a third party collects the goods and that the last you'll see of them. - I think it happened to another boards member a few months ago.

Really so what about internet sales?

maxer68

ssbob wrote: »

Really so what about internet sales?

Retailer 100% liable for fraudulent transactions. The terms & conditions changed with chip & pin. Its for the internet retailer to ascertain that the goods are going to a bona fide address and that the various bits of info match up.

If there is an issue, you simply get a letter saying that the amount is being debited from your account within 14 days unless you can show reason otherwise. - A delivery signature at the address of the cardholder can be accepted.

ssbob

maxer68 wrote: »

Retailer 100% liable for fraudulent transactions. The terms & conditions changed with chip & pin. Its for the internet retailer to ascertain that the goods are going to a bona fide address and that the various bits of info match up.

If there is an issue, you simply get a letter saying that the amount is being debited from your account within 14 days unless you can show reason otherwise. - A delivery signature at the address of the cardholder can be accepted.

Thats mad isn't it, guess thats why people are using Paypal and Realex etc alot more.

maxer68

ssbob wrote: »

Thats mad isn't it, guess thats why people are using Paypal and Realex etc alot more.

Even if you use Paypal or Realex you are liable unless its from cleared funds within a paypal account - they are just gateways and will do standard checks. If the card if found to be a fraud, you still lose.

TheWaterboy

The Retailer is liable because it is a 'person not present transaction' i.e over the phone or over the internet.

3DSecure puts this liability back to the card issuer but as yet 3D secure hasnt fully caught on.

As the OP said, you always become suspicious with the products they purchase are random or do not suit the time of year. Large quantities of the same product are another alarm bell ringer.