phoenix ireland data missing

emo72

this is unbelievable. hope its in the right place.

they are not even sure if its stolen or even created? but they didnt encrypt it.

the lord wept.

http://www.phoenixireland.ie/Comms_2011/0804_QAs_Ver_40_Lost_data_tape.pdf

Questions & Answers for customers who have received a letter regarding a
missing data tape
1. I have received a letter that states you have lost some of my personal details,
how has this happened?
A tape containing the data was sent from one of our offices to another; however the
receiving office cannot locate it. We are not totally sure that the tape has been lost
externally however; we are unable to locate its whereabouts.
2. Who is Phoenix Ireland?
Phoenix Ireland was formally known as Scottish Provident Ireland and you hold or have
previously held a policy with us.
3. I don’t believe I have ever had a policy with Scottish Provident Ireland or
Phoenix Ireland.
Our systems indicate that you previously applied for a policy with us. You may not have
decided to go ahead with the policy however, your information is stored on our system.
4. What information was on the tape?
The tape contained the following personal details of some of our customers: name,
address, bank sort code and account number.
5. Why wasn’t the data secure?
Our usual practice is to ensure the data is secure by encrypting it, but on this occasion
the tape was not encrypted. However, the contents of the tape were recorded in a
complicated format so it’s not easy to understand. We believe it would require an
experienced IT specialist to be able to understand the data.
6. How will this impact me?
There may not be any impact however you need to be aware that if your data fell into the
wrong hands it could be used illegally for other purposes such as identification theft. This
is where somebody can fraudulently apply for credit in your name.
7. If I am subjected to identification theft what should I do?
If you believe you have been subjected to identity theft you should contact the source
who made you aware immediately e.g. credit company, bank, etc to inform them that this
is not legitimate. They will take action to stop any further dealings.
For general advice you can also contact:
ROI customers - Data Protection Commissioner on low call 1890 252 231, email
info@dataprotection.ie or visit their website www.dataprotection.ie.
Overseas customers - Information Commissioner’s Office who enforce and oversee the
data Protection Act. The Helpline is +44 (0) 0303 123 1113 and is open from 9am to
5pm, Monday to Friday.
UK customers - Information Commissioner’s Office who enforce and oversee the data
Protection Act on 0303 123 1113 9am to 5pm, Monday to Friday.

Outkast_IRE

Parent received same letter today , not much you can do about it at this stage anyway it seems.

Trampas

5. Why wasn’t the data secure?
Our usual practice is to ensure the data is secure by encrypting it, but on this occasion
the tape was not encrypted. However, the contents of the tape were recorded in a
complicated format so it’s not easy to understand. We believe it would require an
experienced IT specialist to be able to understand the data.

I don't believe this for a minute that the usually encrypt their data. if should be encrypted automatically and not require a person to encrypt.