NGB in Carrigaline, Co. Cork

silverwood

Hi,

I understand that the exchange in Carrigaline, Co. Cork has already been NGB enabled. Can you tell me whether the lines have started to be upgraded yet?

Thanks.

eircom: Tony

silverwood wrote: »

Hi,

I understand that the exchange in Carrigaline, Co. Cork has already been NGB enabled. Can you tell me whether the lines have started to be upgraded yet?

Thanks.

Hi silverwood,
I have been advised that Carrigaline has been NGB enabled, certainly shows up on internal list. If you DM me yoru tel. no can ensure your line has been up-graded also.
Tony

BArra

what about the Carrigtwohill exchange Tony?

ngb.ie map says its enabled but not migrated, any e.t.a on this?

eircom: Mark

BArra wrote: »

what about the Carrigtwohill exchange Tony?

ngb.ie map says its enabled but not migrated, any e.t.a on this?

Hi BArra,

We have your details so I will look into this and get back to you later today.

Thanks, Mark

BArra

brilliant, cheers

eircom: Mark

BArra wrote: »

brilliant, cheers

Hi BArra

I checked and the Carrigtwohill exchange and it is defiantly enabled for customers who have not been migrated the broadband sales team can issue the order directly. If you give them a call on 1800 503 303 and get back to me if there are any problems.

Thanks, Mark

BArra

That's great, I rang in the order for upgrade, the agent was a little confused from what I wanted, just to be upgraded to ngb

Hopefully I don't have another 24mb line on its way to be installed haha

eircom: Mark

BArra wrote: »

That's great, I rang in the order for upgrade, the agent was a little confused from what I wanted, just to be upgraded to ngb

Hopefully I don't have another 24mb line on its way to be installed haha

Hi BArra,

I see the migration to NGB order was issued on the 21/04/11, it should fully complete in the next 24 hours due to the bank holiday weekend.

I will follow up with you on Thursday to make sure everything has copmpleted ok.

Thanks, Mark

eircom: Mark

BArra wrote: »

That's great, I rang in the order for upgrade, the agent was a little confused from what I wanted, just to be upgraded to ngb

Hopefully I don't have another 24mb line on its way to be installed
haha

Hi BArra,

I see your NGB order has fully completed. Is everything working ok your end?

Thanks, Mark

BArra

I'm not too sure, seems to be! How exactly can I check to see?

Modem settings seem the same

eircom: Mark

BArra wrote: »

I'm not too sure, seems to be! How exactly can I check to see?

Modem settings seem the same

Hi BArra

If you can run a speed test and get back to me.

http://broadbandsupport.eircom.net/speedtest

Thanks, Mark

BArra

not sure how that is gonna show any differance, as i was on 24mb before, and am still on 24mb now, its just probably NGB 24MB

speed results;

14.76MB/s Down
0.61MB/s Up

my router sync's at 17827 down and 765 up

was hoping to improve my speeds, i know there are overheads and i wouldnt get the speeds i actually sync at, but i was hoping for an improvement

the speed result above would be slightly under what i usually got on standard eircom 24mb dsl when i ran speed tests

which is odd :cool:

eircom: Ant

BArra wrote: »

not sure how that is gonna show any differance, as i was on 24mb before, and am still on 24mb now, its just probably NGB 24MB

speed results;

14.76MB/s Down
0.61MB/s Up

my router sync's at 17827 down and 765 up

was hoping to improve my speeds, i know there are overheads and i wouldnt get the speeds i actually sync at, but i was hoping for an improvement

the speed result above would be slightly under what i usually got on standard eircom 24mb dsl when i ran speed tests

which is odd :cool:

Hi BArra,

Thanks for contacting us again on Boards. Mark has been looking into your broadband issue and he will advise you on this shortly..

Kind regards,
Ant