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HTC Desire rebooting problem - question about repairs

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  • 19-04-2011 2:16pm
    #1
    seven stars
    Registered Users Posts: 492 ✭✭


    My 3-month old HTC Desire has developed the 'random restart' problem, with all the classic symptoms (probably related to overheating). I know there are other threads about the fault itself, but I have a specific question about the repair process...

    The phone was bought in Carphone Warehouse. Is it better to send it directly to HTC, or to go through Carphone Warehouse? I didn't buy insurance from them, but I'm pretty sure it'd be covered under warranty.

    Also, does anyone know how long this takes, or how reliable the fix is? Does the problem ever reappear?

    Thanks in advance.


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    #2
    Abelloid
    Registered Users Posts: 3,495 ✭✭✭Abelloid


    You can send it back to CPW but it could go to Fonemenders (search) or HTC. I've always dealt with HTC direct and it takes about two weeks in total, you have to pay for the courier outbound but they cover the return.


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    #3
    RDMH
    Registered Users Posts: 125 ✭✭RDMH


    Send it back to HTC, search for posts under my name and it sets out the procedure and advises how long it should take (about a week). So far I have not experienced any further restarts.


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    #4
    seven stars
    Registered Users Posts: 492 ✭✭seven stars


    Thanks for the help lads.


  • Options
    #5
    Abelloid
    Registered Users Posts: 3,495 ✭✭✭Abelloid


    HTC 01 6968474

    Repair centre is in UK.


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