BBC Websites

Antrim_Man

Have all stopped working for me I use Eircom wireless and the sites do not connect either while using my mobile on WI-FI

Has the router or Eircom blocked just the BBC

Spear

Antrim_Man wrote: »

Have all stopped working for me I use Eircom wireless and the sites do not connect either while using my mobile on WI-FI

Has the router or Eircom blocked just the BBC

Working fine here on UPC, but you're not the first to report this:

http://www.boards.ie/vbulletin/showthread.php?t=2056243015

jor el

Move to the eircom forum. The reps here might know of a reason for this. DNS or routing issue perhaps.

Antrim_Man

Diagnostics Running this test will help locate problems with your Internet Connection.

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Pinging www.bbc.co.uk Cannot resolve hostname

Antrim_Man

Primary DNS Server
159.134.0.1
dns1.eircom.net
Secondary DNS Server
159.134.0.2
dns2.eircom.net

thefinalstage

I have been checking this out myself.

Reseting the modem, no change
Trying to access bbc.co.uk via ip , no change
Can access every other site
Can ping bbc.co.uk
No security software installed.
Tried a fresh install of Xp and 7, no change
Tried over cable and wireless, no change.

Antrim_Man

http://eircomconnect.eircom.net/Forum/default.aspx?Mode=2&ThreadId=1727&BoardId=32

Hi Antrim_Man,


I have sent an escalation to managers in broadband technical support and I should get back to you by tomorrow with an update.


Thanks, Mark

eircom: Mark

Antrim_Man wrote: »

Have all stopped working for me I use Eircom wireless and the sites do not connect either while using my mobile on WI-FI

Has the router or Eircom blocked just the BBC

Hi Antrim_Man,

Just following up from my post on the forum I sent on your issue to be checked by support. I should have an update tomorrow.

Thanks, Mark

Antrim_Man

Just checked it there now and they are back working.

Pinging www.bbc.co.uk

Received reply
Received reply
Received reply
Received reply
Success rate is 100 percent (4/4)
round-trip min/avg/max = 60/60/60 msec

eircom: Mark

Antrim_Man wrote: »

Just checked it there now and they are back working.

Pinging www.bbc.co.uk

Received reply
Received reply
Received reply
Received reply
Success rate is 100 percent (4/4)
round-trip min/avg/max = 60/60/60 msec

Hi Antrim_Man

Apologies I replied to you on our forum before I saw your reply on boards. Thanks for getting back to me.

Thanks, Mark

Antrim_Man

BBC websites gone again :mad:

eircom: Ant

Antrim_Man wrote: »

BBC websites gone again :mad:

Hi Antrim_Man,

Thanks for contacting eircom on Boards.ie

I've contacted Technical Support and can confirm that there are no reported issues with access to the bbc.co.uk website.

I have just tested the site and am able to ping from my own eircom network.

As mentioned before on our eircom Forum, if you have are experiencing problems, please confirm if this is happening with any other website.

In the mean time, if you need to use this website, just use eircom's new DNS servers :

Primary DNS - 213.94.190.194
Secondary DNS - 213.94.190.236


eircom Technical Support are monitoring this though they are not reporting any faults with this website from their network. If you wish to call into Technical Support directly to check for updates, or any other issue :

Broadband Support : 1890 260260 (lowcall); hrs : 08:00 - 22:00 (Mon - Sun).


Kind regards,

Ant

Antrim_Man

eircom: Ant wrote: »

Hi Antrim_Man,

Thanks for contacting eircom on Boards.ie

I've contacted Technical Support and can confirm that there are no reported issues with access to the bbc.co.uk website.

I have just tested the site and am able to ping from my own eircom network.

As mentioned before on our eircom Forum, if you have are experiencing problems, please confirm if this is happening with any other website.

In the mean time, if you need to use this website, just use eircom's new DNS servers :

Primary DNS - 213.94.190.194
Secondary DNS - 213.94.190.236


eircom Technical Support are monitoring this though they are not reporting any faults with this website from their network. If you wish to call into Technical Support directly to check for updates, or any other issue :

Broadband Support : 1890 260260 (lowcall); hrs : 08:00 - 22:00 (Mon - Sun).


Kind regards,

Ant

Only BBC websites.

Pinging www.bbc.co.uk

Cannot resolve hostname

Antrim_Man

Now working with

Primary DNS - 213.94.190.194
Secondary DNS - 213.94.190.236

Regards,

eircom: Ant

Antrim_Man wrote: »

Now working with

Primary DNS - 213.94.190.194
Secondary DNS - 213.94.190.236

Regards,

Hi Guys,

Thanks for post.

I've checked with Support again and they say a few others have reported the same problem.

Therefore it is an issue and we are aware of it.

Technical Support have again escalated to networks and hope to have it resolved soon.

Will post as soon as I have something more.

Regards
Ant

eircom: Ant

Antrim_Man wrote: »

Now working with

Primary DNS - 213.94.190.194
Secondary DNS - 213.94.190.236

Regards,

Hi Guys, Antrim-Man

Networks got back to me. They are working on this & hope to have it resolved asap. In meantime they suggest workaround.......
<LI class="hentry u-nerosunero mine direct_message" id=direct_message_3003986054>Can you try Open DNS servers : primary dns : 208.67.222.222 and secondary dns 208.67.220.220 <LI class="hentry u-nerosunero mine direct_message"><LI class="hentry u-nerosunero mine direct_message">If you need help with this let me know<LI class="hentry u-nerosunero mine direct_message">You could also try it with google's DNS or any public DNS..

Let me know how you get on.

Ant

eircom: Ant

Antrim_Man wrote: »

Only BBC websites.

Pinging www.bbc.co.uk

Cannot resolve hostname

Hi Guys....Antrim_Man / and Others having the same problem

Can I ask you all a favour..

Can you do a traceroute to the bbc site, using current settings. Also with our default dns settings, so we can compare a working and non-working one and see where the problem occurs.

And also if there are any other sites affected. If we could get a list of those and if possible traceroutes too.

Appreciate all your help here.

Ant

Antrim_Man

eircom: Ant wrote: »

Hi Guys....Antrim_Man / and Others having the same problem

Can I ask you all a favour..

Can you do a trace route to the bbc site, using current settings. Also with our default dns settings, so we can compare a working and non-working one and see where the problem occurs.

And also if there are any other sites affected. If we could get a list of those and if possible traceroutes too.

Appreciate all your help here.

Ant

Can you tell me how to get these traceroutes

eircom: Ant

Antrim_Man wrote: »

Can you tell me how to get these traceroutes

Hi Antrim_Man,

Thanks for getting back to me and apologies for the delay responding.

I'd like to advise first that it would be imperative when connecting with eircom Broadband that you would use eircom's DNS servers.
This is because we can ensure you connect to websites faster and more efficiently..
Also if there is any problem we can always rectify this quicky.

At the moment, there are a few customers having problems accessing the bbc website. It would appear to be just this site, and not affecting everyone. I've been advised that our networks are in contact with the bbc website and they would hope to have it resolved shortly.

Let me know if you are still unable to access the website on Monday or Tuesday.

Kind regards,
Ant

Antrim_Man

Its been fine since I went to these servers so why change back
Primary DNS Server
213.94.190.194
dns1.cwm.dublin.eircom.net
Secondary DNS Server
213.94.190.236
dns2.cra.dublin.eircom.net

eircom: Ant

Antrim_Man wrote: »

Its been fine since I went to these servers so why change back
Primary DNS Server
213.94.190.194
dns1.cwm.dublin.eircom.net
Secondary DNS Server
213.94.190.236
dns2.cra.dublin.eircom.net

Hi Antrim_Man,

Thanks again. Let me know if you have any further problems with accessing the bbc site in the future.

All the best,
Ant