new order probem eircom bad service

antocann

orderd the 7 meg starderd bb and fone package
after alot of pissing about its finaly on , and and can ony recieve 2mb on my broadband

rang up eircom and they keep teling me i signed up for the 3 mb package as next generation isnt availabe yet in my area (didnt sign up for it )

rang to cancel as its not what i orderd and is no use to me and they tell me i have to pay a cancelation fee . the broadband isnt even active 24 hours yet

furter more , i only got the line fitted so i coud get the 7mb broadband , first i was told i was to far away from the wire exchange , lies as its outside my front door , my parents about 5 metres away from get the 7mb broadband

so why am i being told i orderd the 3mb when i orderd 7 and also im gething speeds of less than 2mb as the is apparntly all my line can take (got new line fitted so could get 7mb!!!!)
and being charged for canceling

also the man who fitted the ine statted that i woud get the 7mb broadband no problem

eircom: Tony

antocann wrote: »

orderd the 7 meg starderd bb and fone package
after alot of pissing about its finaly on , and and can ony recieve 2mb on my broadband

rang up eircom and they keep teling me i signed up for the 3 mb package as next generation isnt availabe yet in my area (didnt sign up for it )

rang to cancel as its not what i orderd and is no use to me and they tell me i have to pay a cancelation fee . the broadband isnt even active 24 hours yet

furter more , i only got the line fitted so i coud get the 7mb broadband , first i was told i was to far away from the wire exchange , lies as its outside my front door , my parents about 5 metres away from get the 7mb broadband

so why am i being told i orderd the 3mb when i orderd 7 and also im gething speeds of less than 2mb as the is apparntly all my line can take (got new line fitted so could get 7mb!!!!)
and being charged for canceling

also the man who fitted the ine statted that i woud get the 7mb broadband no problem

Hi antocann
Definitely some confusion there. If you PM me your tel. number I can investigate this, should be able to clarify situation and should be able to help.
Tony

antocann

pm sent to tony

eircom: Tony

antocann wrote: »

pm sent to tony

Have that now antocann, am checking this and will be back to you later this afternoon.
Tony

antocann

any update ?

thanks

antocann

any update on this ?

eircom: Tony

antocann wrote: »

any update on this ?

Hi antocann
should have update a bit later today. Just got your tweet from last night, afraid our hours on Boards.ie are from 11:00 to 16:00 so could not reply then..be in touch soon
Tony

antocann

hi tony just replied to that pm

thanks

antocann

any more news on this ?

antocann

any update today tony ?

thanks again

eircom: Mark

antocann wrote: »

any update today tony ?

thanks again

Hi antocann,

Tony asked me to follow this up for you. Sorry about the delay. At the moment we are trying to see if we have a recording of the call where you requested to cancel the broadband after the speed was tested.

This may take another few days.

Thanks, Mark

antocann

hi mark ,

im gona keep the broadband , so no point checking it up ,

also i have since found out , i have been lied to as what i was told was the exchange ,

exchange is 400 metres from my house not a few feet as the installer stated , \

but my main probem is how cant i get the upto 7mb broadband

my parents have it and there ony a few houses away from me

thanks again

eircom: Mark

antocann wrote: »

hi mark ,

im gona keep the broadband , so no point checking it up ,

also i have since found out , i have been lied to as what i was told was the exchange ,

exchange is 400 metres from my house not a few feet as the installer stated , \

but my main probem is how cant i get the upto 7mb broadband

my parents have it and there ony a few houses away from me

thanks again

Hi antocann,

Tony sent a request to get the DSL strength on the line to be re-tested. This was done Friday evening 15/04/11 and the line is now showing a possible speed of between 5-7MB.

Can you re-set the router and try another speed test.

Thanks, Mark

antocann

hi mark , i reset the router ect , speeds ar still the same staying at a solid 1.76 ,

router setting still saying limit is 2mb

thanks for the help mark

eircom: Mark

antocann wrote: »

hi mark , i reset the router ect , speeds ar still the same staying at a solid 1.76 ,

router setting still saying limit is 2mb

thanks for the help mark

Hi antocann,

Just confirming do you have a Zyxel or Netopia modem?

Thanks, Mark

antocann

eircom: Mark wrote: »

Hi antocann,

Just confirming do you have a Zyxel or Netopia modem?

Thanks, Mark

hi mark ,

i have the zyxel router ,

eircom: Mark

antocann wrote: »

hi mark ,

i have the zyxel router ,

Hi antocann,

Your sync needed to be increased too 3MB now the line was re-tested. So given you are on the 3MB home plus package you should be getting speeds between 2-3MB.

Thanks, Mark

antocann

hi mark ,
thanks for that ,

is that the fastest i woud get ?


also as my speed has been changed , what is my dload limit ect .

thanks again

eircom: Mark

antocann wrote: »

hi mark ,
thanks for that ,

is that the fastest i woud get ?


also as my speed has been changed , what is my dload limit ect .

thanks again

Hi antocann,

As you are paying for the 3MB home plus package, the highest possible speed we can provide is 3MB. The download usage per month is 30GB per month.

Thanks, Mark

antocann

thanks mark ,

but is there any chance of me gething the upto 7mb speed ,

as i know it is available in my area ,

i rather post here on boards to you as when i phone eircom cc i get absautly know where ,


thanks for all your help

eircom: Mark

antocann wrote: »

thanks mark ,

but is there any chance of me gething the upto 7mb speed ,

as i know it is available in my area ,

i rather post here on boards to you as when i phone eircom cc i get absautly know where ,


thanks for all your help

Hi antocann,

You are currently on the 3MB package with the talktime talker bundle, SEE: http://bit.ly/9L35fv

You upgrade to the home advanced package with chatter bundle, SEE: http://bit.ly/hv048U

However broadband support advised that the likely speed you will get is between 5-6MB as they ran a few checks and the line can not handle the fulll 7MB.

Thanks, Mark

antocann

eircom: Mark wrote: »

Hi antocann,

You are currently on the 3MB package with the talktime talker bundle, SEE: http://bit.ly/9L35fv

You upgrade to the home advanced package with chatter bundle, SEE: http://bit.ly/hv048U

However broadband support advised that the likely speed you will get is between 5-6MB as they ran a few checks and the line can not handle the fulll 7MB.

Thanks, Mark

thanks mark ,

5-6mb will be great , do i need to ring up to upgrade or will you be able to do it for me ?

antocann

jus noticed i coud do it online ,

thanks alot for helping me out , as the reps on the fone coudnt do a thing

thanks again

eircom: Mark

antocann wrote: »

jus noticed i coud do it online ,

thanks alot for helping me out , as the reps on the fone coudnt do a thing

thanks again

Hi antocann,

No problem

Sorry I didn't reply sooner. If you have any issues in the future let us know.

Thanks, Mark

antocann

got more problems now mark ,


iv been upgraded but by the look of it only to a 3 and a half mb speed

im realy gethin sick of this now

antocann

my sister is on the 3mb package and her speed from router is

3072/384


and im on the upto 7 mb , ,and router speed is

3776 kbps /384

antocann

any help please ,

thanks

eircom: Mark

antocann wrote: »

any help please ,

thanks

Hi antocann,

Can you re-set your modem and get back to me as you DSL is now syncing at 7MB.

Thanks, Mark

antocann

hi mark , it still aint sorted

router showing this
4096 kbps /384 kbps

eircom: Mark

antocann wrote: »

hi mark , it still aint sorted

router showing this
4096 kbps /384 kbps

Hi antocann,

Can you try a checklist we set up on the eircom forum - http://bit.ly/cTw6pU

I will escalate the issue if that does not help improve the speed.

Thanks, Mark

antocann

that page is no help atall im afraid ,

the problem is with eircoms end

eircom: Mark

antocann wrote: »

that page is no help atall im afraid ,

the problem is with eircoms end

Hi antocann,

The upgrage to NGB has completed the line has been synced at 7MB and there is no fault on the line that I can see. Did you complete the checklit in two miunutes?

Thanks, Mark

antocann

i taught the ngb wasnt available in my area ?

yeh asll was cheked on that list , as have seen it before

eircom: Mark

antocann wrote: »

i taught the ngb wasnt available in my area ?

yeh asll was cheked on that list , as have seen it before

Hi antocann,

I sent an escalation to managers in broadband support and I will get back to you later today.

Thanks, Mark

eircom: Mark

antocann wrote: »

i taught the ngb wasnt available in my area ?

yeh asll was cheked on that list , as have seen it before

Apologies, my mistake you are on the standard 7MB advanced package.

Thanks, Mark

eircom: Mark

eircom: Mark wrote: »

Hi antocann,

Just confirming do you have a Zyxel or Netopia modem?

Thanks, Mark

Hi antocann,

Have you noiticed any improvement since your contact with support?

Thanks, Mark

antocann

hi mark ,
only noticed a voice mail on my fone the other day , and have been to busy to ring back , but speeds are staying around 4mb ish , wich seems grand

thanks for gething it sorted for me ,

eircom: Tony

antocann wrote: »

hi mark ,
only noticed a voice mail on my fone the other day , and have been to busy to ring back , but speeds are staying around 4mb ish , wich seems grand

thanks for gething it sorted for me ,

Hi antocann
good to hear that, will advise Mark of this. Any further issue just post us here.
Tony