Sky connected to phone line

thebuzz

Is there any way around this? I have a 2nd box in a bedroom and it's not connected to phone line. Sky have sent me letter saying if I dont connect it to one I'll be charged a 2nd full subscription for the 2nd box aswell. Besides the obvious of connecting it to a phone line, is there any way I wont have to connect it and avoid being charged twice? I'm thinking of telling them I'll get it taken out if they charge me twice (which I will do if they do.

Marty McFly

Yeh whats the reasoning behind them charging you? Ive two sky boxes and neither are connected to a phoneline, i would connect one of them from time to time to order something thats about it never heard anything from them about it.

thebuzz

luvbulmers01 wrote: »

Yeh whats the reasoning behind them charging you?

Well it's part of the T&C's I think. Because I've multi-room that is. Don't know why you're getting away with it, perhaps when you connect it every now and again it dials it so they haven't noticed.

Just wondering how to avoid being charged twice.

Liameter

It's to stop you from lending your cheap subscription multiroom box to someone else. See http://sam-radford.me.uk/multiroom.htm

IngazZagni

I got that letter before. I rang them up and told them the engineers never hooked up the phoneline to the box which they didn't. I told them if they want to send over an engineer to fix this that would be fine but I won't be paying a call out fee. They said "okay we may get back to you on that" but 4 months later, no extra charge and no other notice from Sky.

If they did charge me, I wouldn't pay it because when they installed Sky initially, I specifically asked the engineer "should the box be hooked up to the phoneline?" He said it would take a lot of work to re-wire the place and wasn't necessary anyway.

hdowney

used to get them letters - got about 4 i think. cos we got our homephone set to incoming calls only - two mobiles with plenty minutes in the house so the outgoing calls we were paying for and whatnot was unnecessary. so yes they sent us letters telling us to reconnect.

we never did, they never pursued it!

hdowney

hdowney wrote: »

used to get them letters - got about 4 i think. cos we got our homephone set to incoming calls only - two mobiles with plenty minutes in the house so the outgoing calls we were paying for and whatnot was unnecessary. so yes they sent us letters telling us to reconnect.

we never did, they never pursued it!

Just do a call back from both boxes and that should sort it. It means having to connect the box whilst the call is made but after that simply disconnect again.

When you get a letter again do the same thing. Its just proof that the box is at your house. I have received 2 letters in 4 years and I just do a call back.

hdowney

Deleted User wrote: »

Just do a call back from both boxes and that should sort it. It means having to connect the box whilst the call is made but after that simply disconnect again.

When you get a letter again do the same thing. Its just proof that the box is at your house. I have received 2 letters in 4 years and I just do a call back.

i don't get them anymore - but if i did, callback would be impossible when the phone doesn't dial out

YumDeiseMum

Just tell them that you have your landline with Perlico, Vodafone i.e anyone other than Eircom, because believe it or not with mutli room its not possible to do callbacks unless your landline is Eircom!!! And not many of the Sky customer care reps are aware of this either!

thebuzz

YumDeiseMum wrote: »

Just tell them that you have your landline with Perlico, Vodafone i.e anyone other than Eircom, because believe it or not with mutli room its not possible to do callbacks unless your landline is Eircom!!! And not many of the Sky customer care reps are aware of this either!

Anyone else know if this is true?

ratedR

YumDeiseMum wrote: »

Just tell them that you have your landline with Perlico, Vodafone i.e anyone other than Eircom, because believe it or not with mutli room its not possible to do callbacks unless your landline is Eircom!!! And not many of the Sky customer care reps are aware of this either!

Not true. We're with UPC for the phone. When the sky "engineer" was finished installing the dish and 2 boxes for us last year, he nearly had a sh 1t attack when I informed him that we were with UPC for the phone. Had a big smug head on him telling me that "theres no way this will work". It did of course, although he was adamant that it was the first time he'd ever seen it work.

I don't understand why it wouldn't anyway ??

MrSneeg

sky are obsessed with phone lines,
its all part of what you are watching,

market research,

where to place the ads,( or the sublte message )

over 10,000,000 idiots paying for nonsence thats mainly free on the BBC or RTE,

WHY do people have such an obsesion with pay TV ?

mr Murdoch & NWO,

google it and WAKE UP !!

DIGITAL EUROPE

leave channels 60 to 68 free so we can scan you at the airport without hurting / or you noticing,

chip me i'm free, HA f*ckin ha

YumDeiseMum

ratedR wrote: »

Not true. We're with UPC for the phone. When the sky "engineer" was finished installing the dish and 2 boxes for us last year, he nearly had a sh 1t attack when I informed him that we were with UPC for the phone. Had a big smug head on him telling me that "theres no way this will work". It did of course, although he was adamant that it was the first time he'd ever seen it work.

I don't understand why it wouldn't anyway ??

All i know is I had 3 weeks of complete bullcrap between the Sierra engineer and Sky when getting multiroom installed because the boxes wouldnt call back on the vodafone line. Eventually Sky allowed the install without the callback facility but I cant order box office or anything through the remote, I have to ring them.

BobMc

was considering a move to sky (currently have UPC MMDS) the phone line thing is pissing me off, no problem having main living room box connected easy enough to connect to main phone line junction box, but there's no way I'm having them trying to run cable to a playroom and up to a bedroom, is there any way around this beside the disconnect and call back crap, Sky rep was adamant all had to be connected, should I try a rep in a shopping ctr as opposed to phoning sky, and who will I get a better deal with ?

Riskymove

BobMc wrote: »

but there's no way I'm having them trying to run cable to a playroom and up to a bedroom,

you can get a plug-in phone extender instead of cable

http://mobile.maplin.co.uk/module.aspx?moduleno=97658

Greg82

BobMc wrote: »

was considering a move to sky (currently have UPC MMDS) the phone line thing is pissing me off, no problem having main living room box connected easy enough to connect to main phone line junction box, but there's no way I'm having them trying to run cable to a playroom and up to a bedroom, is there any way around this beside the disconnect and call back crap, Sky rep was adamant all had to be connected, should I try a rep in a shopping ctr as opposed to phoning sky, and who will I get a better deal with ?

Phone cable can bu run outside along tv cable