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Cracked MacBook palm rest repair

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  • 09-04-2011 9:02am
    #1
    silverwood
    Registered Users Posts: 269 ✭✭


    I think it's been mentioned before I just wanted to let ye know about a good customer service experience I had this week.

    The palm rest on my 3 1/2 year old Macbook was starting to crack along with two other cracks at the top of the bezel around the screen. I emailed a local Cork Apple repair centre who, after checking the serial number then said that Apple would cover it for a free repair. I dropped it in yesterday morning at about 10:30 and it was ready for collection by 15:00. Absolutely perfect with a whole new keyboard, palm rest and bezel. Looks like new!

    PM me if you want the details. BTW, I have no connection, just the tip.


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    #2
    snollup
    Registered Users Posts: 1,464 ✭✭✭snollup


    silverwood wrote: »
    I think it's been mentioned before I just wanted to let ye know about a good customer service experience I had this week.

    The palm rest on my 3 1/2 year old Macbook was starting to crack along with two other cracks at the top of the bezel around the screen. I emailed a local Cork Apple repair centre who, after checking the serial number then said that Apple would cover it for a free repair. I dropped it in yesterday morning at about 10:30 and it was ready for collection by 15:00. Absolutely perfect with a whole new keyboard, palm rest and bezel. Looks like new!

    PM me if you want the details. BTW, I have no connection, just the tip.

    Same experience this week myself but with Compub in Dublin. Dropped MB in @ about 2.30 and was ready by 5. They had pre-ordered the part for me a few days earlier. MB like new now! :D


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    #3
    ryanmatty
    Registered Users Posts: 196 ✭✭ryanmatty


    silverwood wrote: »
    I think it's been mentioned before I just wanted to let ye know about a good customer service experience I had this week.

    The palm rest on my 3 1/2 year old Macbook was starting to crack along with two other cracks at the top of the bezel around the screen. I emailed a local Cork Apple repair centre who, after checking the serial number then said that Apple would cover it for a free repair. I dropped it in yesterday morning at about 10:30 and it was ready for collection by 15:00. Absolutely perfect with a whole new keyboard, palm rest and bezel. Looks like new!

    PM me if you want the details. BTW, I have no connection, just the tip.

    Who repaired it for you? Mine has the same issue and would like to get it fixed.


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    #4
    silverwood
    Registered Users Posts: 269 ✭✭silverwood


    ryanmatty wrote: »
    Who repaired it for you? Mine has the same issue and would like to get it fixed.

    Stream Solutions


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    #5
    Deep Thought
    Registered Users Posts: 4,397 ✭✭✭Deep Thought


    Had the same exeperience with Mactivate in Blanchardstown

    Great Communication and great service, done in 15mins

    Excellent

    The narrower a man’s mind, the broader his statements.



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    #6
    Mars Bar
    Registered Users Posts: 31,827 ✭✭✭✭Mars Bar


    I went into CompuB in Limerick almost two weeks ago and they said they had about 50 machines to repair and I would have to leave my MacBook in with them for a few days.
    Getting it done in GalMac in Galway instead...


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