Cracked MacBook palm rest repair

silverwood

I think it's been mentioned before I just wanted to let ye know about a good customer service experience I had this week.

The palm rest on my 3 1/2 year old Macbook was starting to crack along with two other cracks at the top of the bezel around the screen. I emailed a local Cork Apple repair centre who, after checking the serial number then said that Apple would cover it for a free repair. I dropped it in yesterday morning at about 10:30 and it was ready for collection by 15:00. Absolutely perfect with a whole new keyboard, palm rest and bezel. Looks like new!

PM me if you want the details. BTW, I have no connection, just the tip.

snollup

silverwood wrote: »

I think it's been mentioned before I just wanted to let ye know about a good customer service experience I had this week.

The palm rest on my 3 1/2 year old Macbook was starting to crack along with two other cracks at the top of the bezel around the screen. I emailed a local Cork Apple repair centre who, after checking the serial number then said that Apple would cover it for a free repair. I dropped it in yesterday morning at about 10:30 and it was ready for collection by 15:00. Absolutely perfect with a whole new keyboard, palm rest and bezel. Looks like new!

PM me if you want the details. BTW, I have no connection, just the tip.

Same experience this week myself but with Compub in Dublin. Dropped MB in @ about 2.30 and was ready by 5. They had pre-ordered the part for me a few days earlier. MB like new now!

ryanmatty

silverwood wrote: »

I think it's been mentioned before I just wanted to let ye know about a good customer service experience I had this week.

The palm rest on my 3 1/2 year old Macbook was starting to crack along with two other cracks at the top of the bezel around the screen. I emailed a local Cork Apple repair centre who, after checking the serial number then said that Apple would cover it for a free repair. I dropped it in yesterday morning at about 10:30 and it was ready for collection by 15:00. Absolutely perfect with a whole new keyboard, palm rest and bezel. Looks like new!

PM me if you want the details. BTW, I have no connection, just the tip.

Who repaired it for you? Mine has the same issue and would like to get it fixed.

silverwood

ryanmatty wrote: »

Who repaired it for you? Mine has the same issue and would like to get it fixed.

Stream Solutions

Deep Thought

Had the same exeperience with Mactivate in Blanchardstown

Great Communication and great service, done in 15mins

Excellent

Mars Bar

I went into CompuB in Limerick almost two weeks ago and they said they had about 50 machines to repair and I would have to leave my MacBook in with them for a few days.
Getting it done in GalMac in Galway instead...