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Online billing error

  • 07-04-2011 9:04am
    #1
    number_1
    Registered Users, Registered Users 2 Posts: 141 ✭✭


    Hi,

    I receive monthly bills from Eircom. Whenever I log into the online billing facility I visit the "analyse my bills" link. This gives a really useful breakdown of call costs, etc.

    However for the past two months, while the pdf online bills have been issued alright, the "analyse my bills" link hasn't updated itself to show the last two bills. While I can still choose to analyse all previous months, March 2011 and April 2011 don't appear in the dropdown list.

    Should I wait to see if those months appear later or is there an error that needs to be corrected?


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    number_1 wrote: »
    Hi,

    I receive monthly bills from Eircom. Whenever I log into the online billing facility I visit the "analyse my bills" link. This gives a really useful breakdown of call costs, etc.

    However for the past two months, while the pdf online bills have been issued alright, the "analyse my bills" link hasn't updated itself to show the last two bills. While I can still choose to analyse all previous months, March 2011 and April 2011 don't appear in the dropdown list.

    Should I wait to see if those months appear later or is there an error that needs to be corrected?

    Hi Number1
    Am not aware of any issue with this but if you PM me your email and tel no. I can investigate this for you.
    Tony


  • #3
    number_1
    Registered Users, Registered Users 2 Posts: 141 ✭✭number_1


    PM sent. Thanks.


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    number_1 wrote: »
    PM sent. Thanks.

    Hi Number1
    yes have recieved your details and chasing this now.
    Should have answer either later today or early tomorrow.
    Tony


  • #5
    number_1
    Registered Users, Registered Users 2 Posts: 141 ✭✭number_1


    Is there any update on this?

    On the 8th of April I received the following from webmaster@eircom.ie:
    Dear ********,

    Thank you for contacting webmaster@eircom.ie with your e-mail dated
    7/4/11.

    Please be advised we are experiencing problems with our online billing
    system & the "analyse my bills" is currectly unavailable.

    Apologies for any inconvenience caused.

    Kind Regards,

    Sylvia
    webmaster@eircom.ie

    **************
    eircom Limited. Registered in Dublin. Registration Number 98789.
    Registered Office - 1 Heuston South Quarter, St John's Rd, Dublin 8.

    That's the last I heard of it, and the "analyse my bills" facility still isn't working for recent months.


  • #6
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    number_1 wrote: »
    Is there any update on this?

    On the 8th of April I received the following from webmaster@eircom.ie:



    That's the last I heard of it, and the "analyse my bills" facility still isn't working for recent months.

    Hi number_1,

    Thanks for contacting eircom on Boards.

    I will further into this query and advise shortly.

    Kind regards,

    Ant


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  • #7
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    number_1 wrote: »
    Is there any update on this?

    On the 8th of April I received the following from webmaster@eircom.ie:



    Hi number_1,

    Thanks for waiting on my reply.

    I have re-escalated your query on Online Billing problems.

    You should receive notification from eircom's webmaster and should be resolved shortly.

    If this is not resolved, please let me know as soon as possible.

    Kind regards,

    Ant


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