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Canon will not transfer

  • 06-04-2011 8:38pm
    #1
    work
    Registered Users, Registered Users 2 Posts: 661 ✭✭✭


    Hi,
    I have been using a canon D60 for years and need to transfer my data to a new laptop. I have downloaded the canon software (solution disk).
    Unfortunately I have some problems:
    1) Zoombrowser will not open (it says "Zoombrowser Ex is currently opened by a different user, You will have to switch Users and close ZoomBrowser EX, before continueing." when I try and use desktop icon)
    2) The camera will not successfully install when connected to the laptop?

    Any suggestions appreciated

    PS if in wrong form I hope the mods move this


Comments

  • #2
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    Do you have admin rights on your laptop?


  • #3
    5uspect
    Moderators, Arts Moderators Posts: 10,520 Mod ✭✭✭✭5uspect


    What OS are you using? Maybe your version of the Canon software isn't supported on newer versions of Windows.

    Could you not just use a card reader?


  • #4
    old_aussie
    Registered Users, Registered Users 2 Posts: 3,410 ✭✭✭old_aussie


    Is the new laptop's OS 64 bit?


  • #5
    work
    Registered Users, Registered Users 2 Posts: 661 ✭✭✭work


    Paulw wrote: »
    Do you have admin rights on your laptop?

    I am the only user, So I think that means I have admin rights (not great with the terminology apologies)


  • #6
    work
    Registered Users, Registered Users 2 Posts: 661 ✭✭✭work


    old_aussie wrote: »
    Is the new laptop's OS 64 bit?

    I am using Windows 7, and as far as I know it is 64 bit, though this means little to me


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  • #7
    work
    Registered Users, Registered Users 2 Posts: 661 ✭✭✭work


    5uspect wrote: »
    What OS are you using? Maybe your version of the Canon software isn't supported on newer versions of Windows.

    Could you not just use a card reader?

    Funny I never thought older software would not be supported, but that is my ignorance.

    My OS is Windows 7.

    My card reader also does not seem to work, but anyway I would like Zoombrowser as it is how I have my photos (very many), organised for viewing


  • #8
    5uspect
    Moderators, Arts Moderators Posts: 10,520 Mod ✭✭✭✭5uspect


    Typically Windows is highly backwards compatible, often to a fault.
    I've had no real issues with running old software on it, even 64bit.

    I'm surprised that your card reader does not work. Is this with a particular card or with any card?

    Anyhoo there's an update here:
    http://software.canon-europe.com/software/0037973.asp?model=
    Download and start this updater.
    Insert the CD-ROM (DIGITAL CAMERA Solution Disk) into the computer's drive.
    Follow the on-screen instructions to complete the installation.


  • #9
    work
    Registered Users, Registered Users 2 Posts: 661 ✭✭✭work


    Thanks 5uspect that worked a treat.


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