eircom P-660HW-T1 v3 router and file sharing between MacBookPro and iMac

donutheadhomer

I've posted this in the Mac OS Forum but more specific an eircom issue

eircom just replaced my 2247 nwg netopia router with a P-660HW-T1 v3 zyxel and since then I've been unable to file share/screen share between my 2 Macs. Anyone here any experience of getting around this please? I've put the firewall off and still can't see any other terminals.
The iMac is not visable in Finder on the MBP and the same from the iMac's perspective.
Nothing has changed on either Mac.

donutheadhomer

>>

nickybutler

Just got our broadband in. We have one of these routers. My girlfriend is having lots of problems with it on her laptop. Iv just started trying it out now. I dont use torrents but I might try download a copy of Ubuntu to see?

donutheadhomer

i called eircom - very nice - but not knowhow to fix it. I'm going to buy an AirPort I think.

nickybutler

We are having some problems with this modem. We are connected to the modem. And the modem is connected to the internet but every now and then it decides to be not able to connect to most websites. Even if i ping from the router. At a good guess its not the routers fault but maybe eircoms DNS servers. I might try changing to open DNS and see if that helps. You might be entitled to a replacement of a different type of router.

donutheadhomer

nickybutler wrote: »

We are having some problems with this modem. We are connected to the modem. And the modem is connected to the internet but every now and then it decides to be not able to connect to most websites. Even if i ping from the router. At a good guess its not the routers fault but maybe eircoms DNS servers. I might try changing to open DNS and see if that helps. You might be entitled to a replacement of a different type of router.

eircom told me last night that computer to computer networking is not part of my deal with them and if the modem can get online and the computers connected to it can get online then it works fine - that is what I pay them for they said.

Any response from eircom here??????????? not yet I see.

eircom: Tony

EurasianBadger wrote: »

eircom told me last night that computer to computer networking is not part of my deal with them and if the modem can get online and the computers connected to it can get online then it works fine - that is what I pay them for they said.

Any response from eircom here??????????? not yet I see.

Hi Eurasian Badger
our hours on Boards are 11:00 to 16:00 so afraid did not get to this post till we came on to the forum this morning.
I am afraid that I have to agree with Broadband tech support on this. If you can connect to eircom network but cannot network to other devices our broadband tech support can not really help you. Basically we provide service to main phone socket and modem supplied.
I have had a look on line but cannot really suggest where issue is. There are some pretty helpful networking sites though you may be able to get some guidance on these.
Tony

eircom: Tony

nickybutler wrote: »

We are having some problems with this modem. We are connected to the modem. And the modem is connected to the internet but every now and then it decides to be not able to connect to most websites. Even if i ping from the router. At a good guess its not the routers fault but maybe eircoms DNS servers. I might try changing to open DNS and see if that helps. You might be entitled to a replacement of a different type of router.

Hi nickybutler
if changing to open DNS does not help PM me your tel no and I can have this investigated for you.
Tony

donutheadhomer

eircom: Tony wrote: »

Hi Eurasian Badger
our hours on Boards are 11:00 to 16:00 so afraid did not get to this post till we came on to the forum this morning.
I am afraid that I have to agree with Broadband tech support on this. If you can connect to eircom network but cannot network to other devices our broadband tech support can not really help you. Basically we provide service to main phone socket and modem supplied.
I have had a look on line but cannot really suggest where issue is. There are some pretty helpful networking sites though you may be able to get some guidance on these.
Tony

strange that it worked perfectly with the eircom supplied netopia

eircom: Tony

EurasianBadger wrote: »

strange that it worked perfectly with the eircom supplied netopia

Hi EurasianBadger
yes, strange, it may be how previous modem was set up with your devices. Have sent this query to broadband tech support to check again.
Hope to have update later today.
Tony

eircom: Tony

EurasianBadger wrote: »

strange that it worked perfectly with the eircom supplied netopia

Hi EurasianBadger

I have been advised by tech support that this may need a setting change, and that you would need to contact Mac about this issue. There is a known issue with Apples Bonjour protocol and the Zyxel modem that Eircom supply. This has been escalated and we expect a fix in the next firmware release.
Does your old modem still work? Can you connect to that at the moment?
Tony

jay93

I've worked with these zyxel routers a few times and have found them to be very problematic.
Only giving speeds of 1Mb/s on wireless right beside the router whereas over ethernet it was over 5Mb/s seems like the wireless on them is not great.

The older netopia models were amazing no problems with them at all.
I'd suggest getting your own routers in argos or the likes if this one is giving problems.

donutheadhomer

eircom: Tony wrote: »

Hi EurasianBadger

I have been advised by tech support that this may need a setting change, and that you would need to contact Mac about this issue. There is a known issue with Apples Bonjour protocol and the Zyxel modem that Eircom supply. This has been escalated and we expect a fix in the next firmware release.
Does your old modem still work? Can you connect to that at the moment?
Tony

eircom took back my netopia so no other modem.

Tech are replacing the zyxel and I'm going to use as a gateway device and by an AirPort

eircom: Tony

EurasianBadger wrote: »

eircom took back my netopia so no other modem.

Tech are replacing the zyxel and I'm going to use as a gateway device and by an AirPort

Ok EurasianBadger, thanks for letting me know. If any other query just post me here.
Tony

donutheadhomer

eircom: Tony wrote: »

Ok EurasianBadger, thanks for letting me know. If any other query just post me here.
Tony

Thanks Tony

Can you please pass my appreciation to Sebastian and his line manager for the assistance he has given me over the past few days on this unusual issue. His patience and interest in this issue was quite surprising: if only all call centre people were as capable as he is.

eircom: Tony

EurasianBadger wrote: »

Thanks Tony

Can you please pass my appreciation to Sebastian and his line manager for the assistance he has given me over the past few days on this unusual issue. His patience and interest in this issue was quite surprising: if only all call centre people were as capable as he is.

Happy to pass this on EurasianBadger:) and very happy to hear that Sebastian and line manager were so helpful...:D
Thanks for bringing this up as was an issue I had not been aware of..
Tony

ogma1

Try a small 4 port hub with an uplink to a port on the router? This will bypass the routers switching functionality and use the modem/router strictly as a modem. The switch will allow you to network all nodes on the network and still allow for internet connectivity provided you use a switch with programmable routing tables. These are very inexpensive and if you by a 8 or 16 port switch with a gigabit uplink, you will not find a requirement for upgrade for along time. Eircom Zyxel modems are have some comms ports blocked. Eircom for whatever reason are not explaining why this is the case.

The Eircom guys theory as to the cause of the issue has no logic. I am using 4 macs and have tested with both an Eircom provided Zyxel P660 hw t1 v3 and a perlico model supplied by perlico / vodafone not less than one month ago. The Perlico model is fine, no issues at all, set up file sharing and streaming from one horrible mac to another with no problem.

The Eircom modem, however, will not allow me to enable file sharing. If I use a 4 port switch before the modem/router , I can create a workgroup and file share.

I feel Eircom have a few questions to answer here, while other ISPs are providing their customers with the ability to add network storage devices and network printers to their modem/routers, Eircom are hiding behind the " we only provide broadband " policy, if the modem/router cannot allow for the creation of a small home or office network, very simply, it is faulty and should be replaced free of charge.

The device is not fit for purpose.

I do not expect Eircom Tech Support staff to guide a customer through the setup of a home network, this is definitely beyond their scope of support, however, a modem/router provided by any ISP should have the capability of home networking.

With all due respect, Eircom's logic is seriously flawed on this.

thefinalstage

I still find it odd how people who wish to network 2 overpriced pieces of hardware *cough* mac products *cough* are too cheap to buy a decent router. I replaced the Zyxel straight off the bat when I got it as my needs require more then a basic setup.

donutheadhomer

poisonedstream wrote: »

I still find it odd how people who wish to network 2 overpriced pieces of hardware *cough* mac products *cough* are too cheap to buy a decent router. I replaced the Zyxel straight off the bat when I got it as my needs require more then a basic setup.

I don't think that is the issue. This device Eircom supply should be able to do this as it is not an unusual feature. Decent router since bought but this feature was available on the Netopia 2247 hence I expected it to work with the Zyxel.

donutheadhomer

ogma1 wrote: »

Try a small 4 port hub with an uplink to a port on the router? This will bypass the routers switching functionality and use the modem/router strictly as a modem. The switch will allow you to network all nodes on the network and still allow for internet connectivity provided you use a switch with programmable routing tables. These are very inexpensive and if you by a 8 or 16 port switch with a gigabit uplink, you will not find a requirement for upgrade for along time. Eircom Zyxel modems are have some comms ports blocked. Eircom for whatever reason are not explaining why this is the case.

The Eircom guys theory as to the cause of the issue has no logic. I am using 4 macs and have tested with both an Eircom provided Zyxel P660 hw t1 v3 and a perlico model supplied by perlico / vodafone not less than one month ago. The Perlico model is fine, no issues at all, set up file sharing and streaming from one horrible mac to another with no problem.

The Eircom modem, however, will not allow me to enable file sharing. If I use a 4 port switch before the modem/router , I can create a workgroup and file share.

I feel Eircom have a few questions to answer here, while other ISPs are providing their customers with the ability to add network storage devices and network printers to their modem/routers, Eircom are hiding behind the " we only provide broadband " policy, if the modem/router cannot allow for the creation of a small home or office network, very simply, it is faulty and should be replaced free of charge.

The device is not fit for purpose.

I do not expect Eircom Tech Support staff to guide a customer through the setup of a home network, this is definitely beyond their scope of support, however, a modem/router provided by any ISP should have the capability of home networking.

With all due respect, Eircom's logic is seriously flawed on this.

Eircom must have done some deal with Zyxel to block this and other features. There was a thread on the vodafone board that said vodafone customers who have this eircom zyxel modem are experiencing issues where this modem keeps defaulting back to eircom setting - no coincidence. Maybe the "v3" version of the firmware???

thefinalstage

EurasianBadger wrote: »

I don't think that is the issue. This device Eircom supply should be able to do this as it is not an unusual feature. Decent router since bought but this feature was available on the Netopia 2247 hence I expected it to work with the Zyxel.

I would agree with you on this.

EurasianBadger wrote: »

Eircom must have done some deal with Zyxel to block this and other features. There was a thread on the vodafone board that said vodafone customers who have this eircom zyxel modem are experiencing issues where this modem keeps defaulting back to eircom setting - no coincidence. Maybe the "v3" version of the firmware???

I think the firmware is just buggy to be honest.... I doubt eircom would make more of a headache for themselves by blocking features for no good reason.

donutheadhomer

poisonedstream wrote: »

I would agree with you on this.



I think the firmware is just buggy to be honest.... I doubt eircom would make more of a headache for themselves by blocking features for no good reason.

One good reason would be to stop eircom customer moving to other ISP???

thefinalstage

EurasianBadger wrote: »

One good reason would be to stop eircom customer moving to other ISP???

I doubt that would stop anyone. After all each ISP supplies their own modem.

donutheadhomer

poisonedstream wrote: »

I doubt that would stop anyone. After all each ISP supplies their own modem.

not all do that for free though - vodafone do not give for free