Fonemenders are clueless.

theelous3

Left my Galaxy S in to fonemenders last week with a broken screen. Informed them there was melted chocolate on the motherboard, but it is not an issue because the oils in the chocolate were not conductive. The phone has been operating chocolatized for months without an issue. The phone was dropped drunk, which lead to the screen smashing.

Aside from ignoring me until I rang to ask what was going on, their techies are idiots.

Knowing that the conductivity of vegetable oil (the only liquid in the chocolate that melted) is 0µS/cm (that means absolutely no conductivity) I asked them to continue to replace the screen having explained there was no other issue. Their tech that is apparently an official samsumg tech replied saying the phone is unfixable.

I fully expected the warranty to be voided, and didn't mind paying the 150 euro quoted, but due to severe incompetence on the manager's and techies' side they've lost a customer.

I took the phone down the road to GSM (slightly more expensive @ 185)
who said that they would be happy to replace the screen, and promised to ignore all chocolate :-)

+1 for GSM.
-1.6 billion for fonemenders.

super_furry

1.6 billion? That's a lot. Why not 1.5?

Ghandee

Sorry to bearer of bad news, but I sent my phone with broken screen (galaxy s also) to a company in sheffield (quick google should find them) sent on a monday, back in my hands on the Fri.

£40

I linked the website on this form earlier, on phone so can't get link atm.

theelous3

Ah it's not the money, it's just the steadfast refusal to acknowledge the customer might actually know what he's talking about.

Won't do business with a company that doesn't respect it's clients.

evolutionqy7

Sounds like fonemenders alright

Plenty of terrifying stories on boards from them

mawk

I managed to avoid that shower of cowboys and went with fonefunshop.co.uk

I wouldnt be in any hurry to fault them. quick and a great job

100gbp

Steodonn

I sent them my phone with a broken screen about three weeks ago

I am still waiting on my phone back. Fonemenders used to be great last two times I used them. Now they don't even reply to my emails or answer my calls :mad:

Abelloid

Steodonn wrote: »

I sent them my phone with a broken screen about three weeks ago

I am still waiting on my phone back. Fonemenders used to be great last two times I used them. Now they don't even reply to my emails or answer my calls :mad:

Maybe their phone is broken...?

theelous3

Steodonn wrote: »

I sent them my phone with a broken screen about three weeks ago

I am still waiting on my phone back. Fonemenders used to be great last two times I used them. Now they don't even reply to my emails or answer my calls :mad:

Go in and beat some ass.