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IT Support. Where to from here...

  • 25-03-2011 9:32am
    #1
    Miss OMMC
    Registered Users, Registered Users 2 Posts: 82 ✭✭


    Hi guys,

    I'm hoping you can help me out here.

    I'm currently working in an IT support role and have been for the last 5 years. I kind of fell into IT due to a shortage of staff in my last job and so never really planned a career in IT prior to that.

    What I'd like some help with is where I should go from here. I've been doing level 1/2 support for the last 5 years but I don't hold any qualifications as yet. I'm thinking that networking (CCNA etc) may be the way forward but it doesn't exactly excite me.

    I do enjoy web design and languages but I'm worried that a shift in this regard would render my IT support experience useless and I would prefer to utilise it in some way.

    Can anyone throw some ideas my way...?

    Thanks


Comments

  • #2
    Ash.J.Williams
    Registered Users, Registered Users 2 Posts: 21,874 ✭✭✭✭Ash.J.Williams


    Miss OMMC wrote: »
    Hi guys,

    I'm hoping you can help me out here.

    I'm currently working in an IT support role and have been for the last 5 years. I kind of fell into IT due to a shortage of staff in my last job and so never really planned a career in IT prior to that.

    What I'd like some help with is where I should go from here. I've been doing level 1/2 support for the last 5 years but I don't hold any qualifications as yet. I'm thinking that networking (CCNA etc) may be the way forward but it doesn't exactly excite me.

    I do enjoy web design and languages but I'm worried that a shift in this regard would render my IT support experience useless and I would prefer to utilise it in some way.

    Can anyone throw some ideas my way...?

    Thanks
    i'm in the same boat..i'd nearly go with a few mcp's first as they seem to be on most job specs.


  • #3
    Jumpy
    Registered Users, Registered Users 2 Posts: 7,606 ✭✭✭Jumpy


    Remember, they are known as MCTS certifications now.


  • #4
    centrifuge
    Closed Accounts Posts: 19 ✭centrifuge


    Never underestimate the value of general IT support when starting off on an IT career. It gives you a taste of different areas, allowing you to pick the more appealing. It also gives you and idea of what the end users see.

    I wouldnt do CCNA because it seems to be the right thing to do, I would do what interests you. You will enjoy it more and be better at it.


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