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ebay:buyer problem

  • 23-03-2011 12:12pm
    #1
    bcmf
    Closed Accounts Posts: 6,679 ✭✭✭


    Will try and keep this as simple and to the point.
    I was selling 2 items on 2 seperate auctions, 1 slightly rare and a limited edition piece and 1 'ordinary' everyday piece,.
    A buyer was interested in the Limited edition and offered (as a best offer price) a price for BOTH items with combined shipping. A price was agreed if he both both items and a combined shipping price was agreed.
    However he has now come back and informed that the ordinary piece is defective and wants to return and keep the limited edition piece.
    I believe the ordinary piece is not defective and only used the 'I will buy both' tactic to get a better deal for the limited edition piece.I spoke to the guy who I bought the item off and he was adamant that it is not defective and what the buyer is claiming to be defective is very unusual to be defective.
    I have informed him that I am talking to ebay as if he wants to return an item he needs to return both 'ordinary' and 'limited edition' as the price agreed was for BOTH items.
    I have not approached e-bay about this yet.

    I am thinking of telling him that I will refund the difference of the original 'buy it Now' price against the Best Offer price agreed for 'ordinary piece.

    Thoughts or Advice!
    Failed to load the poll.


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