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Printer/Courier has cost me thousands for loosing my package...

  • 20-03-2011 2:08am
    #1
    bacon?
    Registered Users, Registered Users 2 Posts: 784 ✭✭✭


    Hi guys.

    Well, I'm pretty stressed out here, and was looking for some advice, and I guess to vent a little.

    I'm a freelance graphic designer. I had a load of flyers printed up and sent to a show at the RDS for an expo.

    I paid 170euro for the printing. I gave them plenty of time to deliver. I stressed how important it was that they get there on time. I gave them the exact person and address of where they were to be delivered.

    I checked to make sure everything was ok, and the RDS never received it, and needed the name of who signed for it.

    When I got on to the printers, they checked their records, and the document they had, from the courrier show'd no signature :eek:

    The courier's also not open til Monday, which is of no use to me, as the show's over.

    It looks like the courier is at fault here, and by association the printer.

    I'm down 170 for printing, at least 2k lost revenue, 3 days of my own time put into this, and possibly future business.

    I've no written contract with the printers, only emails, can I expect any money back, at least what I paid for?

    I could have used a cheaper German company, but paid more for a well known Dublin company, as I didn't want to risk it. I can't believe how unprofessional this is.


Comments

  • #2
    jetsonx
    Registered Users, Registered Users 2 Posts: 1,327 ✭✭✭jetsonx


    In all my experience, I have yet to see a company attending a show in its own home country get promotional literature delivered to them from a printer direct to an exhibition hall.

    I am sensing that this was a last minute job by either a) the company who assigned you the job or b) you where behind schedule.

    Which one was it?


  • #3
    bacon?
    Registered Users, Registered Users 2 Posts: 784 ✭✭✭bacon?


    That's incredible, I had clearly marked the Organizers Name, organizers office, the hall, the stand... every thing on the package... I really had no idea that they would just fling it anywhere...

    My friend was at the event, and said that the organizers office made no effort to try and locate it, they show'd no interest... very unproffesional.

    No, nothing was left to the last minute. I gave the printer plenty of time to complete the job. Acording to their records, it arrived at the RDS 2 days before the show. But the courier supplied no sig for it.

    I did everything right.. I made sure with the RDS to get the exact address needed. I paid for everything on time, and didn't leave anything til the last minute.

    I think the foul up was a combination of factors.

    1) Printer did the job on time, but used a cowboy courier operation.

    2) Organizers of the event made little or no effort to help recover it.

    3) It was St Patricks weekend.

    Not going to stress about it, lesson learned.


  • #4
    TheCostumeShop.ie: Ronan
    Company Representative Posts: 1,740 ✭✭✭TheCostumeShop.ie: Ronan


    Well if the courier can't prove delivery then they probably are insured for the value of the goods (€170). However there is a good chance it was delivered and someone signed for it but they wont have it in the system till Monday or that they arrived to the RDS and the consignee wasn't there to sign for it so they couldn't deliver it on that day and will try again on Monday.

    I think you have to chalk this one up to experience, never have a courier deliver to to an exhibition hall always to a clients office.


  • #5
    bacon?
    Registered Users, Registered Users 2 Posts: 784 ✭✭✭bacon?


    Ye, living and learning.

    Thing is, there was no record of a sig, from the printers.

    The RDS said that if they had the sig, they could have traced it...

    According to the printers records, it was delivered on the morning of the 16th, but there was no sig recorded.

    So... if the courier did get a sig, why do you think it wasn't on the printers records... if I had of had that on Sat, I would have only missed a day of the show.

    Should the printer have insisted on a sig?
    TheCostumeShop.ie: Ronan wrote: »
    Well if the courier can't prove delivery then they probably are insured for the value of the goods (€170). However there is a good chance it was delivered and someone signed for it but they wont have it in the system till Monday or that they arrived to the RDS and the consignee wasn't there to sign for it so they couldn't deliver it on that day and will try again on Monday.

    I think you have to chalk this one up to experience, never have a courier deliver to to an exhibition hall always to a clients office.


  • #6
    -Chris-
    Closed Accounts Posts: 12,035 ✭✭✭✭-Chris-


    Why did you get it delivered to the RDS rather than to your own offices?


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  • #7
    bacon?
    Registered Users, Registered Users 2 Posts: 784 ✭✭✭bacon?


    -Chris- wrote: »
    Why did you get it delivered to the RDS rather than to your own offices?

    It was being sent to a client, and I'm not in the Country. He was over from the UK.

    If I had of know the RDS were like this, I would have sent it to his hotel. Will know for next time.


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