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CAFFE ITALIA - AVOID IS MY ADVICE

  • 15-03-2011 2:32pm
    #1
    SuperGrover
    Registered Users, Registered Users 2 Posts: 991 ✭✭✭


    Hi, for anyone out there thinking of purchasing any equipment from Caffe Italia (http://www.coffeeitalia.ie/) I strongly recommend that you don't do so.

    We recently purchased a Gaggia machine from them. The steam system has failed and been repaired (thermostat, thermostat fuse, PCB) twice and is gone again.

    The contact person for Caffe Italia (http://www.coffeeitalia.ie/) is now completely ignoring our e-mails and phone messages. We have followed the original advice (2 different service centres) but now we are being totally ignored.

    Trust me, steer clear. This is good warning.


Comments

  • #2
    mandarin
    Registered Users, Registered Users 2 Posts: 101 ✭✭mandarin


    Your complaint is a familiar one, they have a very bad rep.

    http://www.boards.ie/vbulletin/showthread.php?t=2055320563&page=2

    Commiserations on your experience, drives me absolutely nuts when businesses/cowboys act like that.


  • #3
    Mr Magnolia
    Moderators, Recreation & Hobbies Moderators Posts: 10,440 Mod ✭✭✭✭Mr Magnolia


    I've copied this thread across to consumer issues too. Here.

    Again, you're not the first poster I've seen complain about this company on the forum. If you paid via credit card perhaps you could open a dispute?


  • #4
    SuperGrover
    Registered Users, Registered Users 2 Posts: 991 ✭✭✭SuperGrover


    Thanks, I have posted updates on Consumer Issues. I posted here as a warning that customer service from this company is very poor, to say the least, so that any coffee drinkers and potential buyers may have this knowledge when weighing up their options.


  • #5
    Gran Hermano
    Closed Accounts Posts: 9,330 ✭✭✭Gran Hermano


    Small claims court might be worth a punt?


  • #6
    SuperGrover
    Registered Users, Registered Users 2 Posts: 991 ✭✭✭SuperGrover


    Yeah, I think this will be the way to go.


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  • #7
    adrian522
    Moderators, Computer Games Moderators, Recreation & Hobbies Moderators, Sports Moderators Posts: 16,193 Mod ✭✭✭✭adrian522


    Has anybody used Espressocoffeeshop.com

    Or can they recommend somewhere to buy a Rancilio Silvia?


  • #8
    Gran Hermano
    Closed Accounts Posts: 9,330 ✭✭✭Gran Hermano


    adrian522 wrote: »
    Has anybody used Espressocoffeeshop.com

    Or can they recommend somewhere to buy a Rancilio Silvia?

    I bought mine from Hasbean in the UK.

    Ristretto Coffee in Banbridge in NI also stocked them in the past..


  • #9
    qwytre
    Closed Accounts Posts: 409 ✭✭qwytre


    I'd recommend hasbean as well. You know that you are buying from a proper place then.


  • #10
    adrian522
    Moderators, Computer Games Moderators, Recreation & Hobbies Moderators, Sports Moderators Posts: 16,193 Mod ✭✭✭✭adrian522


    Cheers lads, probably worth the extra few quid for peace of mind alright.


  • #11
    donnacha
    Registered Users, Registered Users 2 Posts: 2,272 ✭✭✭donnacha


    +1 Ristretto Coffee


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