ebay Buy it now/Best offer

bcmf

I sold 2 items on ebay. They were Buy it now/Best offer.
A lot of haggling went on with one buyer who wanted both. We agreed a price for both through ebay messaging system. I informed him that I had 2 offers pending (1 offer for each). He then went and clicked the 'Buy it Now' for both ie he did not offically submit the offer and now at checkout I cannot discount the price (presumably because I am not an ebay shop).
It was a genuine mistake on his part.
Whats to be done?

jor el

Issue a partial refund once he pays, or get him to request a total and then see if you can edit it there. You could also reject his bids and ask him to rebid using the offer button.

bcmf

jor el wrote: »

Issue a partial refund once he pays, or get him to request a total and then see if you can edit it there. You could also reject his bids and ask him to rebid using the offer button.

Thanks.
Can I reject a 'Buy It Now'?

Because he clicked the 'B-I-N' it automatically ended the auction.

bcmf

Will try and keep this as simple and to the point.
I was selling 2 items on 2 seperate auctions, 1 slightly rare and a limited edition piece and 1 'ordinary' everyday piece,.
A buyer was interested in the Limited edition and offered (as a best offer price) a price for BOTH items with combined shipping. A price was agreed if he both both items and a combined shipping price was agreed.
However he has now come back and informed that the ordinary piece is defective and wants to return and keep the limited edition piece.
I believe the ordinary piece is not defective and only used the 'I will buy both' tactic to get a better deal for the limited edition piece.I spoke to the guy who I bought the item off and he was adamant that it is not defective and what the buyer is claiming to be defective is very unusual to be defective.
I have informed him that I am talking to ebay as if he wants to return an item he needs to return both 'ordinary' and 'limited edition' as the price agreed was for BOTH items.
I have not approached e-bay about this yet.

I am thinking of telling him that I will refund the difference of the original 'buy it Now' price against the Best Offer price agreed for 'ordinary piece.

Thoughts or Advice!

jor el

Threads merged for clarity.

You seem to be going about it the right way. Make him send back both items, or else offer a small refund on the "defective" item, but keep the full value of the rare item for yourself (as that was it's original price).

If he wants to get anywhere, he'll have to start a dispute with either Paypal or eBay. They will make him return the item by registered post, at his own expense, and this may put him off. If you make a reasonable offer, he may accept.

Sounds like a bit of a chancer to me, so he may not push too hard if you hold your line.

bcmf

Ok. Just spoke to ebay via their 'live chat' thingy and while they were pleasant they were about as helpful as an ashtray on a motorbike.
Seriously tempted to remove credit card details form paypal. Close the account and tell the buyer to go f jump!

jor el

That's always an option, if you have the cash already withdrawn.

bcmf

Just to follow up....
I agreed to refund the amount for the 'cheaper' item and paypal now show disputed amount as the amount for the cheaper item.
HOWEVER...A parcel just arrived and it contained both items ie the two items that were sold and not just the cheaper item that was disputed.

William Powell

bcmf wrote: »

Just to follow up....
I agreed to refund the amount for the 'cheaper' item and paypal now show disputed amount as the amount for the cheaper item.
HOWEVER...A parcel just arrived and it contained both items ie the two items that were sold and not just the cheaper item that was disputed.

Did you sign for the parcel? If not then the buyer is a total idiot.

bcmf

William Powell wrote: »

Did you sign for the parcel? If not then the buyer is a total idiot.

Yeah I had to sign for it as it was Fed-Ex. I was hoping he was just gonna send it ordinary post.
So where are we know.
Credit card removed from paypal - DONE
New paypal account - DONE
New ebay account - DONE BY THE END OF THE DAY.

bcmf

bcmf wrote: »

Just to follow up....
I agreed to refund the amount for the 'cheaper' item and paypal now show disputed amount as the amount for the cheaper item.
HOWEVER...A parcel just arrived and it contained both items ie the two items that were sold and not just the cheaper item that was disputed.

The story that just keeps giving....
I told him that I will post the item that he wanted to keep at my own cost but he says 'No. I want my money back' and has sent a paypal invoice for the amount of the item.
So it as now gone full circle (I think!!!!)
Remember PayPal and ebay have now closed the dispute.
..SIGHHHHH...........