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Belkin Customer Support

  • 07-03-2011 9:52pm
    #1
    xsiborg
    Closed Accounts Posts: 5,635 ✭✭✭


    i know belkin have taken a fair amount of flak on this forum for what many claim to be a sub-standard router manufacturer.

    but, it has to be said, their customer support is none too shabby! two years ago i bought the belkin n1 vision:

    http://www.bit-tech.net/hardware/networking/2009/01/17/belkin-n1-vision/1

    never had any issues until about a month ago when the router took a bad knock when i was rearranging the office. two aerials broke off, but the router still worked, until the weekend when the router began a constant reboot cycle, til it lost all power completely.

    i remembered that the router came with a lifetime warranty, so this morning i called belkin support, and inquired about a replacement, thinking i was really chancing my arm on this one seeing as it hadnt been a manufacturer fault.

    five minutes later i had an RMA form e-mailed to me and was told that because the n1 vision was no longer being manufactured, i would be sent a newer model. the customer support guy wasnt joking! belkin are sending me out a brand new top of the range model:

    the play max n600hd:

    http://www.broadbandbuyer.co.uk/Shop/Reviews.asp?ProductID=9318

    i had to contain my excitement, cant wait, then i can get rid of this zyxel p660hw, which, while it's a pretty nifty job, it a PITA to work with.

    top marks to belkin on this one! :)


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