Blue Screen - Windows 7

Psychedelic

Brand new laptop: Samsung RV510, Windows 7 (64-bit), 4GB RAM

Error:
Blue Screen every time the system is just about to load into the desktop. I can usually get into the desktop in safe mode.

STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL - this is the main error number that comes up, but there were others too.


What I tried to fix it:

• I did basic restore a good few times, at first it was working for a few minutes, but now doesn't do anything
• I did a Complete Restore twice, which is basically a re-install of Windows 7, so I can't understand then why there are still driver problems, as only the basic stuff is installed now.
• I ran CCleaner a few times but that didn't work.
• I did the Chkdsk -r c: but as soon as that was finished and it got to the login to the desktop bit it went to Blue Screen again.

Now the touch pad is not working, but I can use a USB mouse. There is a hotfix for the STOP 0x000000D1 problem, but it can't be run in safe mode, which seems a bit stupid. The system even went to Blue Screen when I was in safe mode.

I have read through a few threads here and elsewhere and am going to try that BlueScreenView program later.

For now I was hoping someone might know could this be a hardware problem, or any info on these kind of problems at all? I can't understand how a brand new Windows 7 machine can be so messed up over a driver problem.

Any help much appreciated.

JonathanAnon

When you say brand new, how old do you mean? If it was blue screening straight after I bought it, I would bring it straight back to wherever I bought it from...

What do you mean when you say Complete Restore? System restore or non destructive reinstall, or full clean install of Windows 7?

If you can get in to Safe Mode, then it could be either a driver issue (start with video driver) or possibly something wrong with the profile you are logging in with... Also could be a virus, were you running up to date Anti Virus software?

kc66

Does it give a filename after "STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL"

Psychedelic

JonathanAnon wrote: »

When you say brand new, how old do you mean? If it was blue screening straight after I bought it, I would bring it straight back to wherever I bought it from...

What do you mean when you say Complete Restore? System restore or non destructive reinstall, or full clean install of Windows 7?

If you can get in to Safe Mode, then it could be either a driver issue (start with video driver) or possibly something wrong with the profile you are logging in with... Also could be a virus, were you running up to date Anti Virus software?

Laptop is only a few weeks old, was running fine until yesterday.

Complete Restore is an option I can get in to by pressing F4 at start up. It seems to be a full clean install of Windows 7 as my documents on the C drive were deleted (had them backed up though) and it said the Windows files would be replaced. I also had to go through the whole Windows setup process (computer name, regional settings, network etc).

I have Malwarebytes for running scans but I don't have any anti virus program which works in the background. It could be a virus, when the Blue Screen first happened I was using the internet. There was a pop-up in Firefox which I couldn't knock off without closing Firefox altogether. When I went to restart Firefox it went to Blue Screen then.

kc66 wrote: »

Does it give a filename after "STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL"

I don't think so, but will look for that later. If there is a filename, would it just be a matter of finding that file and deleting it?

JonathanAnon

Complete Restore is an option I can get in to by pressing F4 at start up. It seems to be a full clean install of Windows 7 as my documents on the C drive were deleted (had them backed up though) and it said the Windows files would be replaced. I also had to go through the whole Windows setup process (computer name, regional settings, network etc).

Certainly sounds like a clean install alright.. Clean install should have it ruled out it being a corrupt driver or corrupt profile... Also rules out a Windows based virus...

Are you completely averse to the idea of returning to the store with it.. There is the possibility that they could just blame you for not installing AV software though.. Did they not try to sell you AV software when you bought it? They usually do..

Psychedelic

The laptop came with a trial version of Norton I think, but I removed it straight away. I bought it from LaptopsDirect.co.uk so unfortunately can't bring it to a store. I suppose I could take it to a proper PC repair place but I'd like to know first if they can actually fix it.

The filename after the stop code is iaStor.sys which seems to be a RAID driver.

I'm just going to try out that BlueScreenView now if I can get into safe mode.

Psychedelic

OK, I think I'm okay now. *touch wood*

I'm sure more people will have this problem so here's what I did for anyone who encounters the problem or for regular visitors to this forum can advise others on:

One of the recommended solutions I found was this:
http://support.kaspersky.com/viruses/solutions?qid=208280684

Basically you run this TDSSKiller.exe file in safe mode, which only takes a few seconds. It found something malicious, asked to reboot and I am now able to get to the desktop in normal mode.

So it appeared to be some dodgy virus/malware after all. Needless to say I'll be using proper anti virus software from now on. Hopefully that's the problem sorted.

MASTER...of the bra

Microsoft security essentials