Meteor Broadband to Go - connection issue

robertebootjr

Hi Everyone,

If this is in the wrong place please move.

Hopefully you can help me - i got a meteor broadband to go bill pay dongle at the weekend. The software seems to have installed without an issue and the management application starts up. There is a signal for 3G and the signal strength is 100 so it seems to find a network alright. However when i hit connect i get an error - it's fairly vague too and doesn't really give me any guidance - it simply says something along the lines of "cannot connect please check the device is attached correctly and that your settings are correct" - i'm afraid i don't have the full wording here.

I tried to check the error log but there is an awful lot in there. Amongst other things there was a sentence "A configuration error on this computer is preventing connection" - so thats my only clue at the minute.

Can anyone tell me some standard things to check - and the steps to do it?

Thanks alot for any help,
Cheers.

-=al=-

are you the admin of the computer?

i tried using it on the guest account of my laptop today on vista and got that message


i sometime get that message running as the admin and just a simple restart of the program or insert of the stick gets it going, if it doesnt work still jsut a restart... all i seemed to do to have to fix it

foggy_lad

robertebootjr wrote: »

Hi Everyone,

If this is in the wrong place please move.

Hopefully you can help me - i got a meteor broadband to go bill pay dongle at the weekend. The software seems to have installed without an issue and the management application starts up. There is a signal for 3G and the signal strength is 100 so it seems to find a network alright. However when i hit connect i get an error - it's fairly vague too and doesn't really give me any guidance - it simply says something along the lines of "cannot connect please check the device is attached correctly and that your settings are correct" - i'm afraid i don't have the full wording here.

I tried to check the error log but there is an awful lot in there. Amongst other things there was a sentence "A configuration error on this computer is preventing connection" - so thats my only clue at the minute.

Can anyone tell me some standard things to check - and the steps to do it?

Thanks alot for any help,
Cheers.

I have had the same message all morning and my meteor hotspot device wont connect so it is not just your pc or dongle!

It seems to be connected to the server certificates as when i tried to log in to my meteor broadband account it came up with expired security certificate and then locked me out of my account as it wont recognise or allow my pin when i log in. this is an ongoing issue with meteor, happens roughly every month when they renew server certificates.

I have not rang meteor as their front line staff would not have a clue and would end up blaming my devices or my laptops or pc's and then the simcard etc etc

robertebootjr

foggy_lad wrote: »

I have had the same message all morning and my meteor hotspot device wont connect so it is not just your pc or dongle!

It seems to be connected to the server certificates as when i tried to log in to my meteor broadband account it came up with expired security certificate and then locked me out of my account as it wont recognise or allow my pin when i log in. this is an ongoing issue with meteor, happens roughly every month when they renew server certificates.

I have not rang meteor as their front line staff would not have a clue and would end up blaming my devices or my laptops or pc's and then the simcard etc etc

Hi,
Does this mean it's just a case of keeping retrying? Or is there anything i can do?

In relation to the first answer the account IS the admin account. I've also tried turning off the firewall and security software in case it was preventing it connecting for some reason...

Thanks for the replies lads!