Anyone else recieved warning letters from UPC this month?

bobblepuzzle

I recieved one yesterday, warning of diconnection for apparently downloading over 218gb worth of stuff in February "in the interest of providing our other customers with a high quality service" (it their network was any good in the first place this wouldn't be an issue! :mad:)...

Now I would dispute that figure personnally... the router is secure, no odd connections... no trojans etc.

Anyone else get one of these?

Biggins

218gb ???

What in gods name are you downloading?
Whatever it is - at that rate your going to draw some serious attention upon yourself!

If you need broadband monitors to keep an eye on your downloads in future, you will get some here: http://unitedpeople.ie/free.html
(Right side - under add-ons)

LighterGuy

I thought upc had no cap for downloads?

or.. does your package have a cap?

Hande hoche!

It's probably that bald lad with the guitar.

IvySlayer

bobblepuzzle wrote: »

I recieved one yesterday, warning of diconnection for apparently downloading over 218gb worth of stuff in February "in the interest of providing our other customers with a high quality service" (it their network was any good in the first place this wouldn't be an issue! :mad:)...

Now I would dispute that figure personnally... the router is secure, no odd connections... no trojans etc.

Anyone else get one of these?

WTF?

What's your limit? How much did you have to pay extra?

Hogzy

LighterGuy wrote: »

I thought upc had no cap for downloads?

or.. does your package have a cap?

Every broadband plan you are with has a fair usage policy.

Im not too sure how much UPC's one is but the Vodafone one is 250GB if on the 24mb package

bobblepuzzle

Biggins wrote: »

218gb ???

What in gods name are you downloading?
Whatever it is - at that rate your going to draw some serious attention upon yourself!

If you need broadband monitors to keep an eye on your downloads in future, you will get some here: http://unitedpeople.ie/free.html

Well I can tell you now it's not me downloading that much stuff, and as I said the router is secured.... also one of my mates got one as well and he lives up the road

TouchingVirus

UPC's fair usage cap is 250GB too. Also, thread belongs in Broadband forum

Sparks43

No warning letters for myself and ive been downloading a hell of a lot over the last couple of months

LighterGuy

Hogzy wrote: »

Every broadband plan you are with has a fair usage policy.

Im not too sure how much UPC's one is but the Vodafone one is 250GB if on the 24mb package

surely that cant be right?
http://www.upc.ie/broadband/ ... the first package has a 120gb usage limit. The other two packages say unlimited. They cant just turn around (on the highest package) and say you're "downloading too much" right?

strokemyclover

LighterGuy wrote: »

does your package have a cap?

That's disgusting!

orourkeda

bobblepuzzle wrote: »

I recieved one yesterday, warning of diconnection for apparently downloading over 218gb worth of stuff in February "in the interest of providing our other customers with a high quality service" (it their network was any good in the first place this wouldn't be an issue! :mad:)...

Now I would dispute that figure personnally... the router is secure, no odd connections... no trojans etc.

Anyone else get one of these?

You might want to lay off the donkey porn for a few weeks

Biggins

LighterGuy wrote: »

surely that cant be right?
http://www.upc.ie/broadband/ ... the first package has a 120gb usage limit. The other two packages say unlimited. They cant just turn around (on the highest package) and say you're "downloading too much" right?

This "unlimited" is a misconception.

They do allow you do continue downloading - they just reduce the speed at which you can!
They can still claim that for the lower speed - you still can download and access the net - so any claim that they have cut you off cannot apply.

TheZohanS

Just upgrade your package, think I'm paying €40 for a 20mb line with 250gb allowance. Much cheaper than any of the other providers and their service is brilliant compared to Vodafone or Eircom.

bobblepuzzle

never! :eek:

Monkeybonkers

We got one a few weeks ago. Rang them up to dispute it as we hadn't been downloading anything. We ended up getting upgraded from 6mB to 20mB after threatening to suspend our package. Result!!

Hogzy

LighterGuy wrote: »

surely that cant be right?
http://www.upc.ie/broadband/ ... the first package has a 120gb usage limit. The other two packages say unlimited. They cant just turn around (on the highest package) and say you're "downloading too much" right?

Always read the fine print.

Read Section 3

mikemac

218GB???

You need to upgrade your package to satisfy UPC

LighterGuy

Biggins wrote: »

This "unlimited" is a misconception.

They do allow you do continue downloading - they just reduce the speed at which you can!
They can still claim that for the lower speed - you still can download and access the net - so any claim that they have cut you off cannot apply.

that is bleeding terrible!!!
false advertisment or what. if something is stated "umlimited" it should be just that.

But lets look at it. Those unlimited packes are 20mb and 30mb lines. You just know people who order those packages are doing so to tackle the big files (blue rays? ps3 games? etc) so whats the point of having such a fast line if you cant even properly use it?

Sparks43

I was going to download a 88gb file

Think i might leave it for now :mad:

IvySlayer

Maybe change your router password just in case.

Hogzy

Broadband regulations in this country are a joke alright.

If something is advertised as unlimited then it should not be limited. It is saying one thing and doing another.

Also the fact that such a small percentage of people get the advertised download speeds.

IMO the average user speed should be advertised. I think the average speed of a 24mb connection is 8mb.
Regulators are either asleep or corrupt.

Hank Scorpio

Sparks43 wrote: »

I was going to download a 88gb file

Think i might leave it for now :mad:

The Internet.rar ?

Ruu_Old

Go back to dial-up lad, you're hooked on this internet thing.

Hogzy

nuxxx wrote: »

The Internet.rar ?

I am 99% sure it would be porn.

Monkeybonkers

Monkeybonkers wrote: »

We got one a few weeks ago. Rang them up to dispute it as we hadn't been downloading anything. We ended up getting upgraded from 6mB to 20mB after threatening to suspend our package. Result!!

I'd say you're on a new contract you can't get out of and you'll be charged full whack for it

Jesus Wept

I recall getting disconnected from Esat back in the day, ****ing *****.
Probably only had to download 1 mb back them.

It was their 'unlimited package' :rolleyes:

It cost an arm and a leg too.

I repeat: *****.

this is arse

bobblepuzzle wrote: »

I recieved one yesterday, warning of diconnection for apparently downloading over 218gb worth of stuff

that's a lot of porn

Screaminmidget

Hogzy wrote: »

E
Im not too sure how much UPC's one is but the Vodafone one is 250GB if on the 24mb package

Is that the vodafone mobile broadband or the landline?

My internet has a 3GB limit, and charged 2c for every MB over it.
€100 extra for the internet last month :mad:
Some of ye dont know how good ye have it......

Jesus Wept

Screaminmidget wrote: »

Is that the vodafone mobile broadband or the landline?

My internet has a 3GB limit, and charged 2c for every MB over it.
€100 extra for the internet last month :mad:
Some of ye dont know how good ye have it......

Move to Dublin.

Screaminmidget

The-Rigger wrote: »

Move to Dublin.

Where?

Aodan83

Buddy of mine changed from Eircom to UPC recently. He was supposed to be getting 30mb download, but any time he checked on speedtest.net he wasn't getting any more than about 2. On top of that the connection was extremely poor and often disconnected for no reason.
Whenever he went to check the download speed on UPC's site, it told him he was getting about 27mb. Not sure if he's had it fixed since, but it was an absolute joke!

CreepingDeath

bobblepuzzle wrote: »

I recieved one yesterday, warning of diconnection for apparently downloading over 218gb worth of stuff in February "in the interest of providing our other customers with a high quality service" (it their network was any good in the first place this wouldn't be an issue! :mad:)...

It's not just the download figure they consider, it's uploads too.

So if you are downloading torrents of say 50Gb, and leave your machine on, you could end up uploading 50Gb on top of that = 100Gb.

Shryke

I got one once. The first month I had UPC installed in my place, I went a bit nuts and TV shows are BIG. I did around 300GB.

Screaminmidget

Aodan83 wrote: »

Buddy of mine changed from Eircom to UPC recently. He was supposed to be getting 30mb download, but any time he checked on speedtest.net he wasn't getting any more than about 2. On top of that the connection was extremely poor and often disconnected for no reason.
Whenever he went to check the download speed on UPC's site, it told him he was getting about 27mb. Not sure if he's had it fixed since, but it was an absolute joke!

Thats prob the contention ratio more than anything. Is he living in a densly populated area?

Zillah

bobblepuzzle wrote: »

the router is secure

How can you be sure of that? Change your passwords. What encryption type are you using?

Sparks43 wrote: »

I was going to download a 88gb file

Think i might leave it for now :mad:

What in the name of God could you be downloading that is 88GB? I bet it's MB. Or 8.8GB. Are you new to this whole internet thing?

Aodan83 wrote: »

He was supposed to be getting 30mb download, but any time he checked on speedtest.net he wasn't getting any more than about 2.

Does you friend know the difference between MB and Mb?

Aodan83

Screaminmidget wrote: »

Thats prob the contention ratio more than anything. Is he living in a densly populated area?

Was thinking that too but I find it hard to believe that there was that much trafffic. Was the same outside of times it would have been busiest as well. He' living in a suburb of Cork.

Sparks43

lol the 88gb file is a torrent file of DS games all 5000 of them

Aodan83

Zillah wrote: »

Does you friend know the difference between MB and Mb?

There is absolutely no way he doesnt know the difference. Big into his tech. i'm not quite so hot on it myself sometimes, but I know wasn't getting the speed he was promised.

Chaotic_Forces

Aodan83 wrote: »

Buddy of mine changed from Eircom to UPC recently. He was supposed to be getting 30mb download, but any time he checked on speedtest.net he wasn't getting any more than about 2. On top of that the connection was extremely poor and often disconnected for no reason.
Whenever he went to check the download speed on UPC's site, it told him he was getting about 27mb. Not sure if he's had it fixed since, but it was an absolute joke!

Tell him to use the Dublin one. I think that's the only one for Ireland that actually works well.

Biggins

LighterGuy wrote: »

that is bleeding terrible!!!
false advertisment or what. if something is stated "umlimited" it should be just that.

But lets look at it. Those unlimited packes are 20mb and 30mb lines. You just know people who order those packages are doing so to tackle the big files (blue rays? ps3 games? etc) so whats the point of having such a fast line if you cant even properly use it?

Well I like fast lines due to a lot of work I do in updating sites and communication.
Can't speak for others but I suspect your right - but then the broadband companies know this too but I suspect really don't in all honestly, want to know exactly what your using your fast speed for in most cases.

Irish regulations in this area are yet another Irish depressing joke and many, many, many people are being ripped off BIG time.
Don't expect anything in this area to change soon - much to the broadband companies delight.

wmpdd3

We've had ntl for about 4 yrs, 3 times we got warning letters and then about 3 months later when we went over the limit again we just got upgraded and had to pay the higher amount.

Twice i called them and threatened to cancel and they reduced the price to the lower package but left the package the same.

We have used a few download trackers but with 3 PCs and a smart phone in the house, they're not entirely reliable.

Alter-Ego

Pfft, 218GB is nothing. They talk about our account in hushed tones around the UPC offices. We've never been upgraded to the "Extreme" package though.

NeedaNewName

Zillah wrote: »

What in the name of God could you be downloading that is 88GB? I bet it's MB. Or 8.8GB. Are you new to this whole internet thing?



Does you friend know the difference between MB and Mb?

I would think something like the whole Disney back catalogue of childrens films or the full scrubs 1-9, possibly all series of Stargate, maybe even the top 100 films on last century in HD.

There are plenty of 80GB packs out there.

/walks of whistling...

OctavarIan

Zillah wrote: »

What in the name of God could you be downloading that is 88GB? I bet it's MB. Or 8.8GB. Are you new to this whole internet thing?

Uncompressed audio/video can easily hit that size. Many packages of drum samples hit around 40GB each.

Screaminmidget

Alter-Ego wrote: »

Pfft, 218GB is nothing. They talk about our account in hushed tones around the UPC offices. We've never been upgraded to the "Extreme" package though.

Are you sharing porn or something?

Chanquete

Well here is a conversation I had today with UPC's salesteam (I took screenshots if anybody wants them)

==============
Please wait a moment for an agent to reply.

You are now chatting with 'Chris'

Chris: Hello, my name is Chris, how can I help you today?

you: hello chris

you: i was considering the 30Mb broadband package - is there any cap on the amount that can be downloaded every month?

Chris: No that is completely unlimited downloads. Could I just ask your name and your full address please so I can check the availability of the broadband service?

you: no need - i know for sure it's available, my neighbour has it

Chris: Ok, that's great.

you: i was asking about the limit since sometimes I need to download large files in order to work from home - so it wouldn't be uncommon to sometimes download around 300 or even 400 Gb

you: so that would be ok then?

Chris: Well our downloads are unlimited for our 30meg broadband so that would not be a problem.

Chris: Do you currently have the UPC television service at home?

Chris: Is there anything else you would like to ask regarding the broadband?

Chris: Are you having any difficulty with the website?

you: sorry - I was distracted

you: are you sure about the unlimited bit? i certainly don't want to be penalized for heavy use - just double checking

Chris: I can honestly say that it is unlimited, it even says on our website, so it's there in writing so we cannot put that there if it isn't going to be unlimited.

========

Go figure....

Hogzy

^^^ If you had recorded this it would be sufficient evidence for you not to be charged for going over seeing as you relied on his representation for getting the service. ie you said you needed the high capacity for working at home.

Try calling off your mobile and record it. Most mobile phones that are worth anything have a call recorder built in