Eircom phonewatch fault.

Micky 32

Well last night during the night the alarm caused a brown trouser moment and me loading my gun ( yes i'm serious).

It goes off about 4am. Checked the house and no break in. The unit status says sensor 5 tampered with. The sensor hasn't been touched and looks physically ok. It even sets the alarm off when not set every few minutes:mad:

Any ideas why? I'm guessing sensor 5 is faulty? Could the battery in the sensor cause it? The unit in question below:

altor

If you press the system status button it should tell you if the battery is low on that sensor, If so replace the sensor battery. The tamper is referring to the tamper on the device. Drop the lid on your panel, enter your user code. If you open the sensor there is a spring inside the sensor. Check this is catching in the lid area for the spring. Close up the sensor, close up the lid on the panel. Press the status button, listen to what is said then press disarm. If you still have this fault you may need to delete the sensor and enroll it again.

Let me know how you get on.

frazzer

I've a phonewatch alarm system which is no longer monitored and therefore has no maintenance! The alarm is going off at about 4 am. Ive checked the status and am getting a low battery alarm on the panel... any idea where I could get a new battery for this?? This is the alarm I have.

http://i402.photobucket.com/albums/pp108/Kaceman1/DSC00344.jpg



thanks for any advice.

altor

That is a concord panel. You will need a 12v 2.2amp battery. Best place to look for a replacement is on the suppliers list here.

Replacing the battery is easy enough. Turn off the mains going to the control panel. Release the two screws that hold the front of the control panel on. Place a screw driver in the center top to release the catch that holds the keypad in place. It will drop from the top towards you. The battery is in the back.

Any problems let me know..

carbonchem

I have the same alarm going off every 3-4 hours - system low battery. Having seen other replies I turned off the power, opened up the system panel and the battery inside is a 6v - 3.8Ah battery - Do I need to replace this (I have it seven years I think) or someone else mentioned something about a walk setting?

altor

That is correct. If you drop the lid, enter your user code. Press test, then done. Walk test the sensors on the system. The alarm will say sensor test complete press done to accept. Press done. Close up the lid and press the status button. If it still says system low battery you will need to replace the battery.

carbonchem

Hi Altor - thanks for that - I appreciate your help - is the user code the code I enter normally to switch on and off the alarm? It is years since I actually was with Eircom so the only code I have (remember) is that one.

altor

carbonchem wrote: »

Hi Altor - thanks for that - I appreciate your help - is the user code the code I enter normally to switch on and off the alarm? It is years since I actually was with Eircom so the only code I have (remember) is that one.

Hi carbonchem,

Yes, that is correct. Your user code will allow walk test the system. If you have any paper work off the alarm more than happy to help you get the engineer code if you need it

carbonchem

Altor - thank you for your assistance. With your essential help, finally my alarm has is fixed ! Greatly appreciated.:D

altor

carbonchem wrote: »

Altor - thank you for your assistance. With your essential help, finally my alarm has is fixed ! Greatly appreciated.:D

Your welcome carbonchem, hopefully that is the end of the sleepless nights
If you ever have any problems, you know where to get me

shinny

altor wrote: »

That is correct. If you drop the lid, enter your user code. Press test, then done. Walk test the sensors on the system. The alarm will say sensor test complete press done to accept. Press done. Close up the lid and press the status button. If it still says system low battery you will need to replace the battery.

Hey, just doing this at the moment on my alarm. It seems to be going in a loop, is that right? How long should it take? Or am I supposed to do something when it's gone through the lot once?

I'm checking a low battery status. Managed to turn down the volume on it. Am having trouble opening up the sensor (patio door) that's going off. It's like this one here but white:

shinny

Figured out the walkthrough, still looking for some help on how I open the sensor. I'm afraid I'll break it!

Tks!

Edit......

And, it kept asking me to test the patio door so I'm guessing the battery really is low. Plus a sensor that I don't have. It says "Sensor 8 Upstairs Window" but I don't have any on the upstairs Window. So is this because the engineer programmed one that wasn't there? How do I delete that?

The other thing that worried me was the downstairs window's didn't go off until I closed them really hard....hmm!

altor

On the top of the sensor if you press it in then lever the lid towards you will open it for you.

shinny

Thanks Altor, have it turned down, bleeps and all and put a scarf around it to drown out the sound still coming out of it. So should be good for tonight. Flipping heck, MacGyver would be proud.

At least I can still leave the alarm on now.

Will get at the sensor tomorrow and replace the battery. Tks!

altor

shinny wrote: »

Thanks Altor, have it turned down, bleeps and all and put a scarf around it to drown out the sound still coming out of it. So should be good for tonight. Flipping heck, MacGyver would be proud.

At least I can still leave the alarm on now.

Will get at the sensor tomorrow and replace the battery. Tks!

An easier option would be to turn off the trouble beeps
Delete option 1

I would not leave it like that though as they are there for a reason.
Simply add option 1 to turn back on when you have it fixed.

There must be something learned into zone 8 for it to be saying there is something on it. Any keyfobs or remotes, could just be named incorrectly.

shinny

altor wrote: »

An easier option would be to turn off the trouble beeps
Delete option 1

I would not leave it like that though as they are there for a reason.
Simply add option 1 to turn back on when you have it fixed.

There must be something learned into zone 8 for it to be saying there is something on it. Any keyfobs or remotes, could just be named incorrectly.

Woohoo, thanks for that. Beeps deleted. Yeah, I can put it back on once I've sorted it all. Thanks a lot Altor, much appreciated!

No key fobs or remotes, nothing was ever put up there so not sure why it's on it.

altor

shinny wrote: »

Woohoo, thanks for that. Beeps deleted. Yeah, I can put it back on once I've sorted it all. Thanks a lot Altor, much appreciated!

Your welcome, any other problems, you know where I am

kerdiff

Hi Altor i have an eircom phone watch system (out of contract, have engineers code) im looking to change the angle of a sensor in my kitchen, i recently got a dog and he keeps setting off the alarm how can i adjust the height of the sensor... any help would be great.

altor

kerdiff wrote: »

Hi Altor i have an eircom phone watch system (out of contract, have engineers code) im looking to change the angle of a sensor in my kitchen, i recently got a dog and he keeps setting off the alarm how can i adjust the height of the sensor... any help would be great.

Hi kerdiff,

When you say you need to change the angle I presume you want to fit the shock on the top of the frame rather than on the face of it. If you open the sensor it will activate the alarm, simply entering your user code on the keypad will turn it off. Then remove the two screws that is used to fix it to the window.
If you are placing the sensor on its side you will need to turn the sensor head to match, the logo on the head should be readable from left to right.

Any problems let us know.

kerdiff

Sorry altor its a motion sensor screwed to the corner on the inside of my kitchen wall

altor

kerdiff wrote: »

Sorry altor its a motion sensor screwed to the corner on the inside of my kitchen wall

Ha

You will either need to get a pet motion or else try masking off the the area on the front cover inside the motion when you open it with tape. Trial and error but will work.

kerdiff

Thanks Altor will give it a go.....

kerdiff

Thanks Altor will give it a go..... Just 2 short questions (1) can i get the eircom alarm to contact my phone if an my alarm goes off and (2) my parents have an aritech CD34 and im looking for engineers code to change the alarm code...(second hand house they bought from someone else) is there a generic code.. thanks again.

altor

Yes, some of there systems have a domestic dialer built in that will allow it contact you. If not a dialer can be added that can be triggered off the external bell, dame with most systems. If you enter the code on you the alarm does this bring up a menu that allows you change the code. If not you would need to default the alarm and set it back up to change the code.

kerdiff

when i enter the alarm code it does not show me a menu is there anything i can do

altor

kerdiff wrote: »

when i enter the alarm code it does not show me a menu is there anything i can do

What system have you installed ?

kerdiff

its an aritech same as this one in photo

altor

kerdiff wrote: »

its an aritech same as this one in photo

If the code privileges are not allowed it wont let you into the menu. The only option is to default and reprogram the system.

kerdiff

can u help me with this:)

altor

kerdiff wrote: »

can u help me with this:)

More than happy too. What do you need to know?

kerdiff

how to change the date and time and access code

altor

You would need to do a factory default, if it is not engineer locked then it will default and you will have to set the system up again.

To default, turn off the mains going to the control panel, open panel and disconnect the battery. Remove LK1 link on the board. Power back up on battery. If it defaults the user code will be 1122 engineer will be 1278. Make a list of your zones before doing the default. Makes it easier to reprogram knowing this.

kerdiff

Thanks Altor will give it a go:D

altor

Your welcome, if you need anymore help let us know.

kerdiff

How to default and reprogram the system.

altor

kerdiff wrote: »

How to default and reprogram the system.

Did you try to default?

kerdiff

dont know how

altor

kerdiff wrote: »

dont know how

To default, turn off the mains going to the control panel, open panel and disconnect the battery. Remove LK1 link on the board. Power back up on battery. If it defaults the user code will be 1122 engineer will be 1278. Make a list of your zones before doing the default. Makes it easier to reprogram knowing this.

kerdiff

Right that sounds handy enough but what do u mean when u say make a list of my zones before doing a default

altor

kerdiff wrote: »

Right that sounds handy enough but what do u mean when u say make a list of my zones before doing a default

The reason to do so is when you are reprogramming the zones you will know what they are plus if you have a panic button this type will be set up as a panic. Makes life easier.
If you cant arm your system as you have contacts open then this will make it easier for you to do, simply open the window or door then press the down arrow twice on the keypad. This will let you know the zone number and name of the zone in the system.
If you just have shocks fitted, have someone stand at the keypad, when they press the down arrow twice, give the sensor a few taps, this will also show open on the keypad giving the zone number and name.

julesdarcy

Altor or anyone that can help,

Wonder if you could help me. The mains power went recently and I inadvertently opened the alarm panel - which is next to the power panel - when trying to investigate the power issue. Now I cannot turn on the alarm as it comes on with a message "Open tamper (s).." for a few seconds and then the audio "System Unset"

When the alarm is not in use, it constantly reads "Panel Lid Tamper"

The alarm was installed by Phonewatch in June 2003. It's no longer monitored. I believe the alarm type is HKC 8/12.



How do I fix this?

kub

You have a HKC panel, all is wrong is that the cover of the panel is not lining up with the tamper spring on the PCB.

Just take it off, there is a lip at the bottom of the cover make sure that lines up first, then push the top in and listen out for the click of the spring.

altor

julesdarcy wrote: »

Altor or anyone that can help,

Wonder if you could help me. The mains power went recently and I inadvertently opened the alarm panel - which is next to the power panel - when trying to investigate the power issue. Now I cannot turn on the alarm as it comes on with a message "Open tamper (s).." for a few seconds and then the audio "System Unset"

When the alarm is not in use, it constantly reads "Panel Lid Tamper"

The alarm was installed by Phonewatch in June 2003. It's no longer monitored. I believe the alarm type is HKC 8/12.



How do I fix this?

Very easy to fix yourself. When you opened and closed the control panel lid the spring which is the tamper did not sit right and is causing this problem. Turn off the mains, open and close the control panel lid again. Go to the keypad to see if the fault is cleared. Once cleared turn back on your mains.